AutoNation Ford Littleton - Service Center

The service representative Samantha was very helpful with getting my two cars serviced I appreciate her enthusiasm and her work ethic. getting my two cars serviced I appreciate her enthusiasm and her work ethic. More

How can I possibly refer a service department that doesn’t update the records they keep on the truck I bought free m them. I had some recall work completed by them only to get another notice from Ford doesn’t update the records they keep on the truck I bought free m them. I had some recall work completed by them only to get another notice from Ford that the work still needed to be completed. When I picked up my truck yesterday and I asked about the recall, I was told that work had been completed over a year ago. I guess they didn’t bother to update the recorded in the Ford data base. Also when picking up my truck there were 5 employee standing behind the counter. And only one other customer besides myself. Not one of them offered any help or acknowledgment that I needed help. Except a gentleman that was clearly finishing up some paperwork on a previous customers. He ran some paperwork across the drop of bay to what I assume was the mechanics bay. The ran back to help me. Still the other workers stood chatting to one another offer no help. As this gentleman help me, one of the other 4 Interrupted us to tell him he had a phone call from another one of his customers not offering to help finish up my transaction she almost demanded that he stop working with a customer it was in the store and he take a phone call he asked the lady could she at least get the keys for my truck so that he could finish the transaction with me. Rather than having my truck pulled up, she pointed out the door and told me I could find it in the back of the lot. If I had only received the attention I got when dropping the truck off as they tried to sell me several other services I did not request or need to have completed. You have to wonder with the lack of attention to update the records on my truck from before, how do I know they even did what they charged me for this time? I have dealt with this Ford dealership location since 1997. From what I saw yesterday day they don’t care if I return. More

It was an absolute pleasure working with Adam Solano. He took very good care of us and treated us with the utmost respect and professionalism. I was extremely happy with how he reviewed my previous ser He took very good care of us and treated us with the utmost respect and professionalism. I was extremely happy with how he reviewed my previous service history and made the appropriate service recommendations for our vehicle. The first drive on our way home from the dealership was very good. I also appreciate the fact that Auto Nation shows its appreciation to veterans. So far, our experience with your service department is an excellent one and has been well-worth the drive from Castle Rock, even though we have a Ford dealership right in our own back yard. We will definitely continue to make the drive up to your service department for service to our vehicle in the future. e. More

They got my car in at appointed time and returned within the estimated time window. Service representative Smatntha was very helpful and pleasant to work with. the estimated time window. Service representative Smatntha was very helpful and pleasant to work with. More

We had scheduled a service recall appointment and the work was expedited and completed early! work was expedited and completed early! More

This was a simple recall but it was handled quickly and was done the same day. was done the same day. More

Had to wait for appointment but experience was good and my car was taken care of in a very reasonable amount of time. my car was taken care of in a very reasonable amount of time. More

Shawn was professional and responsive. He kept me informed on the service completion and met the promised schedule. He kept me informed on the service completion and met the promised schedule. More

Just took the Escape in for oil change and tire rotation. Pretty simple work, so no complexity. John Watt though was a good contact: efficient, explained the work and got me out on the road ASAP. Attapers Pretty simple work, so no complexity. John Watt though was a good contact: efficient, explained the work and got me out on the road ASAP. Attaperson, John. More

The service I got from this dealership was excellent. The drive feel of my car noticeably improved after the servicing. Will always service my car here. The drive feel of my car noticeably improved after the servicing. Will always service my car here. More