AutoNation Ford Littleton - Service Center

My last two visits have been very unsatisfactory. Went in for an oil change and the service department tried to sell me $1700 in additional unnecessary services. My recent experience was even worse. Went in for an oil change and the service department tried to sell me $1700 in additional unnecessary services. My recent experience was even worse. Went in complaining about a bad battery. Had two episodes with it being totally drained within 30 days The battery is only 15 months old and was purchased through another Ford dealership. This is the third battery in five years to go bad. I pointed out a recall notice that I received in September 2021 for a potential faulty fan relay switch that could leave a battery drained. I asked for an appointment to replace the switch and for a new battery under the Ford product warranty. Was denied the recall service and the warranty replacement because they said both switch and battery checked out fine. They were unable to explain adequately what else would cause a battery to drain. Said my only option was to purchase a new battery! 😠 More

They do good work, but they are tough to get a hold of. Getting calls back or getting a live person is super challenging. Also, appointments for even an oil change are booked months out. Plan ahead! Getting calls back or getting a live person is super challenging. Also, appointments for even an oil change are booked months out. Plan ahead! More

Samantha attention and response excellent! Water pump replaced in late Feb last for about 100 miles and died - replacement pump took essentially two weeks to get and replace - very frustratin Water pump replaced in late Feb last for about 100 miles and died - replacement pump took essentially two weeks to get and replace - very frustrating. Overall service great - Parts replacement process a disaster! More

Service person was excellent, pretty much on time when advised of length of time complete work. advised of length of time complete work. More

I arrived to my service appointment, Josh was very rude, condescending. I took my keys and I left. I’ll never come back to this dealership. condescending. I took my keys and I left. I’ll never come back to this dealership. More

I took my truck in for an oil change and to replace a bad battery...ended up spending $1600 because the service advisor told me my mileage was 59K and needed the 60K service. I should have checked my mileage battery...ended up spending $1600 because the service advisor told me my mileage was 59K and needed the 60K service. I should have checked my mileage before I left the truck because it was only 54,600-ish. It could have been an honest mistake and simple misread of the mileage, but I hope at 60K miles they don't try to resell me the 60K service. More

Very informative, professional, and punctual. Contact thru emails to insure I did not forget my appointment day and time. Will put this dealership on the top of my list. Thanks for the service an Contact thru emails to insure I did not forget my appointment day and time. Will put this dealership on the top of my list. Thanks for the service and attention to my needs. More

From the moment I pulled into the Service bay I was warmly welcomed by a Service Representative. Travis took time to answer a few questions I had about my Ford F-150. I was in need of a front end licen warmly welcomed by a Service Representative. Travis took time to answer a few questions I had about my Ford F-150. I was in need of a front end license plate assembly and he walked me to the Parts Dept and introduced me to the associate. My time at the shop was very pleasant. More

Great service, very helpful and informative staff(he was new and came from Jeep Dealership but was very friendly and informative). I always drop my truck off at the dealership for service, and use their sh new and came from Jeep Dealership but was very friendly and informative). I always drop my truck off at the dealership for service, and use their shuttle service to drop me off at work - Thank you Dotty! More

john watt in service is great to deal with, knowledgeable, honest. Not his fault when body shop gets wrong hood or doesn't hook up my windshield washers right. He has always been great to deal knowledgeable, honest. Not his fault when body shop gets wrong hood or doesn't hook up my windshield washers right. He has always been great to deal with. I have 4 Ford vehicles and he knows each ones nuances and how to fix. More