AutoNation Ford Littleton - Service Center

Helpful. Knowledgeable. Courteous. We would definitely recommend them. We’ve bought both our cars there and couldn’t be more pleased. Knowledgeable. Courteous. We would definitely recommend them. We’ve bought both our cars there and couldn’t be more pleased. More

In for a total of 16 days, excluding Sundays attempting to download BlueCruise. I followed activity on my phone. Multiple days the car was not touched although assured the tech was working on it. Car put to download BlueCruise. I followed activity on my phone. Multiple days the car was not touched although assured the tech was working on it. Car put on charger on a Saturday. I stopped the charge at 95%. It was put on the charger again and charged to 100%. I asked why and was told it was necessary to complete download and install. The tech instructions were left in my car. Instructions stated to charge to at least 80%. These batteries are not to be charged to 100% and left to sit for days. I insisted the car be returned to me. I picked it up and found that the "frunk" had not been replaced. Had to take the car back. Communication was poor. I was a pest. The person arranging the loaner went out of her way to help. More

The entire service from a communication of when the car would be done to notifying me the service had been completed was average at best. would be done to notifying me the service had been completed was average at best. More

Appt was east to set up on line and customer experience was helpful and great. was helpful and great. More

The entire experience didn’t go well. Adam assured me things would be better the next time I came into the dealership. Waited months for the appointment to have two days of my time wasted Adam assured me things would be better the next time I came into the dealership. Waited months for the appointment to have two days of my time wasted. They definitely apologized and took the blame. Good people overall. Adam was great to deal with. More

John in Service was very knowledgeable and courteous who knew right away what the problem was with my Ford F-150. knew right away what the problem was with my Ford F-150. More

My Service Advisor was excellent! He explained things, did not try to sell me things I didn't need (honest), and knew his stuff! In fact, I asked for his business card & told him th He explained things, did not try to sell me things I didn't need (honest), and knew his stuff! In fact, I asked for his business card & told him that he will be my "go to guy' in the future. More

I brought my truck in for a 25,000-mile maintenance; the team had a slight miscommunication but they resolved it. team had a slight miscommunication but they resolved it. More

Bad! Had an appointment for an oil change and to have a sensor checked. Was told the appointment was not input correctly so they could only do the oil cha Had an appointment for an oil change and to have a sensor checked. Was told the appointment was not input correctly so they could only do the oil change. Then was told to go wait it would be about 3 hours.... for an oil change! We left, went down the street and has the oil change done elsewhere within 30 mins. More

Very poor service. Planned on waiting for vehicle for 100k service, and asked to check A/C due to no cool air. Was told that they needed to keep truck due to time requ Planned on waiting for vehicle for 100k service, and asked to check A/C due to no cool air. Was told that they needed to keep truck due to time required to inspect. Finally received text 4 days later, that issue was found and repair was going to be $1051. I approved work. No communication for 3 days so I texted for an ETA and finally received a response another 3 days after my text that it was ready. I went to pick it up and tech was condescending, paperwork was not complete, bill was $1400 not $1051, no review of work done or of any potential issues, and no apologies for delays. “Here’s your keys, truck is under awning.” I will not return to this dealer. More