AutoNation Ford Littleton - Service Center

Does quality work and keeps customer informed on work being performed.Also uses factory parts. being performed.Also uses factory parts. More

Poor communication from the service department from the start. Was told my repair would be an ‘all day’ job. When I dropped off the vehicle I was told it would be 3-4 days. Once the timeline was establ start. Was told my repair would be an ‘all day’ job. When I dropped off the vehicle I was told it would be 3-4 days. Once the timeline was established The rep then failed to call and update that the part did not come in and the car wouldn’t be ready on the agreed upon day. More

Adam was super helpful, I genuinely felt he was concerned as I was about my issues. He kept in contact with me and when he wasn’t able to he had other employees take care of me. I’m glad he took the time to as I was about my issues. He kept in contact with me and when he wasn’t able to he had other employees take care of me. I’m glad he took the time to look into my account when I thought I didnt have insurance, because I did! That was a big deal for us, it really helped our pockets and mind! Thank you Adam, we’ll be back! More

Simple new battery installation is now into two weeks, emails, 4 trips to dealer. Service Director arrogant, uninterested in my inconvenience amid threat I'll be charged again for diagnosing-fixing probl emails, 4 trips to dealer. Service Director arrogant, uninterested in my inconvenience amid threat I'll be charged again for diagnosing-fixing problem they created. Next Stop General Manager. Ask Google to call them: "Ok but they rate only two stars. Are you sure you want to call them?" More

Dealership great, friendly, communicative. We brought our car in for a regular oil change. The car needed the 30k maintenance and they fit the service in on same day. No need to reschedule and We brought our car in for a regular oil change. The car needed the 30k maintenance and they fit the service in on same day. No need to reschedule and come back on a different day. Very much appreciated. More

Everything was great. The work was completed in the time I expected it would take. The work was completed in the time I expected it would take. More

The work was excellent and completed on time. No other problems or concerns at this time No other problems or concerns at this time More

They squeezed me in to begin with , kept me updated on the status and had it finished before it was promised. Every time I have used them it has been a great experience. I highly recommend them! the status and had it finished before it was promised. Every time I have used them it has been a great experience. I highly recommend them! More

Took 2 months to get appointment for recall, 3 trips to complete recall and 2 months to repair leather damage caused by technician. Charged for alignment caused by recall. Returned car the same day as c complete recall and 2 months to repair leather damage caused by technician. Charged for alignment caused by recall. Returned car the same day as car was out of alignment after "fix." Alignment was comped for the inconvenience. Service Rep, Travis Boling, was friendly and prompt with texts for check-in/check-out but slow to respond to numerous calls & emails. The Service Manager was terse and unapologetic when called out to see leather damage. The Service Rep who checked the car out 3 times (after 6:00pm) acted bothered and rushed - each time, he handed the keys over and pointed to the back door. Plastic seat covers, paper floor mat and tag number left in the car every single time. The last Service Rep while Travis was out was courteous and had a sense of urgency to get the leather repair scheduled. More

Friendly on time and pretty quick for an oil change. Nice waiting area. Fast checkout, too. Nice waiting area. Fast checkout, too. More