AutoNation Ford Littleton - Service Center

Terrible customer service initially, but did rectify issues. It took a very long time to get through on the phone and was then sent to many areas. All I wanted was an estimate for the price of a battery issues. It took a very long time to get through on the phone and was then sent to many areas. All I wanted was an estimate for the price of a battery replacement so I wouldn't be surprised when I went for my appointment. I was not able to get this info but was quoted a price at the dealership. It took 15 minutes to replace the battery, (I could see my car from the waiting room). When I went to check on it, they were waiting on the "paperwork". 1 hour later, it was completed at a cost of $100 more than was quoted. They did honor the original quote, so that was good. Overall, a pretty frustrating experience. It was too bad because I had always had a good experience in the past. More

Worst service department on the planet. I would give them zero stars if that was an option. Brought my truck in at my appointment time on Monday morning. They told me it would be "a day I would give them zero stars if that was an option. Brought my truck in at my appointment time on Monday morning. They told me it would be "a day or two." They finally rolled it into the shop to look at on Friday (after multiple calls from me). They finally called me back on the following Monday to tell me that they could have it fixed in "a day or two." I finally got my truck back on Thursday (almost two weeks). Terrible communication from my service advisor Travis. Wes was the only one that was the least bit helpful. More

Auto Nation Ford has always been very helpful with all of my maintenance and repair needs. my maintenance and repair needs. More

Service elements and cost were explained well up front. Car was ready in the time processed. Car felt good after service. Car was ready in the time processed. Car felt good after service. More

Made an appointment on-line a week in advance for service to address faults while charging, a safety recall on the vehicle and tire rotation. I indicated I'd be waiting for the car. I checked in to find out to address faults while charging, a safety recall on the vehicle and tire rotation. I indicated I'd be waiting for the car. I checked in to find out the service dept would need to keep the car for several days to troubleshoot the faults while charging. Difficult to go without a car for several days (no loaner was offered), so I said I'd re-schedule. Left the car for the other two items (I had an appointment to wait for the car). After just over an hour, I saw my car was still sitting in the back (no work was done) so I asked for a time estimate. I then found out a technician had looked some time earlier and told the service advisor the safety recall would take all day to complete. No one called me to let me know that. Since the car only had 4100 miles the tire rotation was not urgent so I cancelled the whole service appointment after spending about 1.5 hours at the dealership. The advisor seemed indifferent about any time I had spent there, said "let me know when you'd like to reschedule." Communication and the general Customer Service attitude was poor. More

Service was awesome! Very easy to schedule online. My advisor John was very pleasant and kept me up to date on the status of my vehicle. Very easy to schedule online. My advisor John was very pleasant and kept me up to date on the status of my vehicle. More

Service was great,and John really took care of me. Everything I needed was addressed and nothing was “added” or suggested that wasn’t necessary.In on time and out on time and a job well done. Everything I needed was addressed and nothing was “added” or suggested that wasn’t necessary.In on time and out on time and a job well done. More

They were friendly. They told me the recall part was in stock. I was able to get it in without having to come back. They told me the recall part was in stock. I was able to get it in without having to come back. More

Absolute disaster. ..I took the vehicle initially, came back in 2 weeks as no one would take my call (Shawn I believe was his name). When I walked in i was told the car ..I took the vehicle initially, came back in 2 weeks as no one would take my call (Shawn I believe was his name). When I walked in i was told the car had not been processed, so nothing was done. Immediately after the first visit, engine basically blew (I believe that is due to them not reviewing the timing....car sat there again for 4 MONTHS Horrible, avoid like the plague More

Service was awesome! Adam, my service advisor, was great and the time it took to get an alignment and rotation/balance was kept to a minimum. Will definitely go back! Adam, my service advisor, was great and the time it took to get an alignment and rotation/balance was kept to a minimum. Will definitely go back! More