AutoNation Ford Littleton - Service Center

Service was handled quickly and without any problems. I did receive a sad wakeup call though. I t seems the "10 Oil Changes/ Tire rotations" I bought with the new truck have an expiration date and I lost I did receive a sad wakeup call though. I t seems the "10 Oil Changes/ Tire rotations" I bought with the new truck have an expiration date and I lost 3 of them because I hit the 5 year mark a few months back. Really makes me mad as I'm an old mechanic who changes oil based on usage and not on a calendar. I never noticed, or even considered, that I MUST do this 10 times in 5 years. I laughed when I first heard the term "stealerships" but yea, now I get it. More

Had to take our 2015 Ford Edge in for some recall and other minor stuff. Service was great, it was ready when they said it would be and communication was excellent with Josh, the service writer. other minor stuff. Service was great, it was ready when they said it would be and communication was excellent with Josh, the service writer. More

Good service but some items are super expensive so ask upfront about pricing. Overall happy with them. upfront about pricing. Overall happy with them. More

I was impressed by their service. I could tell that they had made strides in improving their customer’s experience. I could tell that they had made strides in improving their customer’s experience. More

Scheduling was convenient. I received complete answers to my questions and I was able to ask in my "non-technical" terms. I received complete answers to my questions and I was able to ask in my "non-technical" terms. More

AutoNation Ford Littleton is a good dealer for service, once scheduled I have been satisfied with the way they conduct business and handle warranty claims once scheduled I have been satisfied with the way they conduct business and handle warranty claims More

John was a pleasure to work with on my last service appt. No surprises and called immediately when my truck was ready to pick-up. No surprises and called immediately when my truck was ready to pick-up. More

I paid $200 for diagnostics and to order a part for $1200. so about $1400 total (first trip to service center). The part came in about 4 weeks later. I made a follow on appt. online for a Friday drop- $1200. so about $1400 total (first trip to service center). The part came in about 4 weeks later. I made a follow on appt. online for a Friday drop-off on 9/2 to install the part (second trip to service center) Due to the Labor Day holiday weekend, I was told they might not get to it until Saturday 9/3 or Tuesday 9/6, and I was fine with that, no issues because of holiday. I called on Tuesday 9/6 for status. I was told the technician started the repair, BUT DID NOT COMPLETE IT. That technician was going to be out all week on training or certification testing or something. So no one else would be able to complete the repair until the following week. I was left without a car for an entire week. Was given no loaner but Ford worked to get me into a rental they said they'd pay for because of the mistake. I finally got my car back on Saturday 9/17 after paying an additional $820 for the labor (third trip to service center). So now I've spent $2,200. Three days after having my car back, the issue repeated itself so it was not fixed. So what did I spend $2,200 on then? Will I get a refund? Will the part that was installed be uninstalled since it did not fix the issue? Today is 9/23 and I dropped off the vehicle again today for further attempts to fix it (fourth trip to service center). I appreciate Ford working around to get me a rental vehicle in the mishap. But I'm pretty sure I will not get refunded the bad diagnostics (misdiagnosing the issue), or get refunded the labor or parts and will likely be charged additional instead. If I get a survey email for the follow on work, I will update. In the meantime, can a manager or corporate contact me? What can be done here? I even put more investment into Ford by opening a Ford Visa account to help with these repairs. It's an aging 2012 Ford Mustang and figured it'd be best to get interest free repairs. But not like this. The one saving grace is that the issue is intermittent. The steering wheel locks up during turning and the dashboard displays "SERVICE ADVANCETRAC". It's very dangerous to drive. It's difficult to determine if it's fixed (I guess) since it doesn't lock up every time. Only a few times in the past months. Technician probably saw steering worked fine initially and called it good/done. But its a Ford. So a Ford Service Center should be able to troubleshoot and fix. More

Lube and oil done quickly; I was treated courteously. I have been working with this dealer for 17 years with great results. I have been working with this dealer for 17 years with great results. More

Adam was great to work with. Kept me informed throughout the process. No surprises upon pickup. I would highly recommend this dealership and especially Adam Solano Kept me informed throughout the process. No surprises upon pickup. I would highly recommend this dealership and especially Adam Solano More