AutoNation Ford Littleton - Service Center

Recently took my wife's 2015 Edge in for a factory recall. Got a phone call from the service advisor that the techs were having trouble getting the hood of the car open. When they finally did get the recall. Got a phone call from the service advisor that the techs were having trouble getting the hood of the car open. When they finally did get the hood open I was advised that the latch on the hood was broken and would need to be replaced at a cost of around 400.00. I declined the work to fix the hood latch and the techs finished with the recall items. Two days later I went into the garage where the car was parked and noticed 2 dents in the hood where the techs had evidently been pushing or pounding on the hood to get the latch to release. This is the second vehicle I've had at this dealership in the last 3 months that has had problems with the poor quality of workmanship. More

This dealership focuses on customer service. The service department specifically provides clear and thorough information regarding vehicle service, pricing and time-lines. The service department specifically provides clear and thorough information regarding vehicle service, pricing and time-lines. More

Brought our newly purchased 2020 Ford Fusion in for service because Ford(Ford Pass) told us we have a 3G data connection which is not supported anymore by cell companies. Service advisor at AutoNation service because Ford(Ford Pass) told us we have a 3G data connection which is not supported anymore by cell companies. Service advisor at AutoNation Ford Littleton(Joshua) returned the car 5 days later saying there are no 5G "updates" available, and that Ford Pass is a third part app that they don't support. Lady at Ford Pass assured me she gets paid directly by Ford Motor Company, not a third party. I Looked online and found there to be a 4G upgrade available to purchase. I don't feel like they have a clue what they are doing or just delaying me until the car is out of warranty. The issue of a loud resonating noise at high power usage(up the highway into the mountains)... Again they could not find anything using a stethoscope on the side of the engine at idle or driving up a small/medium hill by castle rock. I was easily able to find the noise issue on YouTube(Common). This vehicle was on the lot at this location, but delivered to the west location and then purchased there. More

No ponen atención de lo qué están aciendo por su trabajo fui por un cambio de aceite y rotation de llantas y salgo con una luz prendida por qué seles pasó poner el tapón del aceite i según ellos no sabían q fui por un cambio de aceite y rotation de llantas y salgo con una luz prendida por qué seles pasó poner el tapón del aceite i según ellos no sabían qué eran More

I always have a great experience at this store. I would recommend this place to anyone. I would recommend this place to anyone. More

Tyler was very professional and helpful. Easy to understand and he did his best to make the price as low as he could. Easy to understand and he did his best to make the price as low as he could. More

Shawn did a great job keeping me informed during the entire process. Got my truck back and eveything works great! Hope to get another 100k miles on it!! entire process. Got my truck back and eveything works great! Hope to get another 100k miles on it!! More

Josh at the counter was very friendly and made sure I was updated throughout the whole process of my service appointment. The service was done sooner than expected, which is always a plus! updated throughout the whole process of my service appointment. The service was done sooner than expected, which is always a plus! More

I scheduled a service for a heated seat-related issue in my Ford Edge. Prior to diagnostics, I was advised by another dealership that this would be an expensive service that would require a week's time and my Ford Edge. Prior to diagnostics, I was advised by another dealership that this would be an expensive service that would require a week's time and for the front seats to be torn out. I was dreading this appointment but finally set one up with AutoNation. A few days prior to the appointment, I experienced an unexpected issue. I was able to have my car towed in on the weekend, and by Monday, two days prior to my actual appointment, Adam called me and was able to get my car in for diagnostics. By the next day, both of my issues were diagnosed and my car was available for pickup the following day. Within 72 hours of my initial communication with Adam, both my issues were resolved and I had my car back. Adam exhibited excellent customer service and communication. He was friendly and took the time to explain the repairs to me. I will be using AutoNation Ford in the future for my service needs! More

Service was performed as expected and provided car back at requested time. Have always had good service when I bring my vehicle in for service. at requested time. Have always had good service when I bring my vehicle in for service. More