AutoNation Ford Littleton - Service Center

I took my f250 diesel in for a slight miss at idle they had less than 3 hrs told me I needed a engine replacement I knew this was false tried talking with service manager he told me his technician was the had less than 3 hrs told me I needed a engine replacement I knew this was false tried talking with service manager he told me his technician was the best in his field so he has to take his word for it took it to another dealer they took it apart found problem and are currently fixing it I’ve been a loyal autonation customer for years how they can treat a customer this dishonest is beyond me More

I’ve always had a wonderful experience with the service department. They’re very attentive and explain things clearly department. They’re very attentive and explain things clearly More

Easy to book oil change appointment on the website. Good customer lounge area with wifi so I could work while I waited and they finished the work in the time frame promised and I was on my way. Prices Good customer lounge area with wifi so I could work while I waited and they finished the work in the time frame promised and I was on my way. Prices comparable with other dealers. More

Adam provided great service. While doing a recall service he discovered an engine problem. It took a while to get the new engine and get it installed but every thing working fi While doing a recall service he discovered an engine problem. It took a while to get the new engine and get it installed but every thing working fine. Good job. More

Service was great. Had a great experience and car was done in a quick turnaround time. Had a great experience and car was done in a quick turnaround time. More

Big thanks to Autonation Ford Littleton for completing long list of maintenance in 1 day, working to provide rental car and returning car cleaner than when dropped off. long list of maintenance in 1 day, working to provide rental car and returning car cleaner than when dropped off. More

Very professional, they took care of my issue right away. I will go back to them in the future. I will go back to them in the future. More

I took my car in to Autonation ford for a scheduled Alignment. I was checked in by Adam Solano. He was friendly and professional. He got me checked in, asked if I had any questions and how soon I neede Alignment. I was checked in by Adam Solano. He was friendly and professional. He got me checked in, asked if I had any questions and how soon I needed my vehicle back. I told him As soon as possible. He also asked if I needed a ride home or if I was going to stay. I had someone picking me up so he ensured he had the correct phone number to contact me. I dropped my car off at 8 AM, I received the call notifying me my car was ready at 11:54 AM. I was very pleased to have my car back within half a day. More

Overworked. Understaffed. Usually a good dealership, but our last 10 day excursion was a complete waste of time. My truck works. It’s not a luxury that just sits Understaffed. Usually a good dealership, but our last 10 day excursion was a complete waste of time. My truck works. It’s not a luxury that just sits around. So when I drop it off for 10 days, I expect work to actually be done on it. The manager, who is normally very helpful and goes above and beyond, just left it at not being able to get ahold of the extended warranty company. And so the problem never got fixed, and I didn’t have my ONLY VEHICLE OUT IN ELIZABETH for 10 full days. Not only that, but we had the added irritation of having to schedule rides to and from the dealership to drop it off and pick it up. Adam was also not very communicative on this occasion. Normally, I would get calls and texts keeping me updated. This time, we went for many days just hearing nothing, and that happened three times for the duration of this last repair that never happened. It was frustrating, for sure. Not sure if we will take it back to them or try to find a local place that will actually make us a priority. One last thing, when I picked up my vehicle, it had clearly just been sitting on their lot in a snow storm. It had not been cleaned at all and had about 12” of snow and ice covering the hood and roof. The lot tech had to just scrape a small spot off the windshield so he could see out. It was not safe to send me on the road like that. I stopped nearby and cleaned it off and defrosted all the windows. I picked it up right before close. There was really no one else around. Could no one have gotten it ready, knowing I was going to be there that night to get it? More

The team at ford have aways been great and tried their best to look after me, best to look after me, More