AutoNation Ford Lincoln Orange Park - Service Center

This was my first visit to Mike Shad Ford. It was an awesome experience! I am a female that looks very young- and am generally treated that way. Bill went above and beyond to make sure I knew exactly wh awesome experience! I am a female that looks very young- and am generally treated that way. Bill went above and beyond to make sure I knew exactly what was going on. He took his time, answered my questions, and walked me through practically every detail of my Explorer. I greatly appreciate his time and ALL of his help!! I will definately be back and continue business with Bill and with Mike Shad Ford. THANK YOU! More

This Dealership has a great Service Department. My Service Advisor, Colby Clarke,is very knowlegeable and helpful. Colby goes the extra mile for me and I appreciate his commitment to excellence. My re Service Advisor, Colby Clarke,is very knowlegeable and helpful. Colby goes the extra mile for me and I appreciate his commitment to excellence. My regular mechanic has now worked on four of my vehicles over the years.He is one of the finest I've known. More

Bill Norris goes above and beyond. He treats every client exceptional. He does what is best and is always very friendly and HONEST about what needs to be completed, the time it will take to complete client exceptional. He does what is best and is always very friendly and HONEST about what needs to be completed, the time it will take to complete and follows up to make sure the process was handled well. Will definately return to this location for future services. More

Bill is always very accomadating gets the work I need done and gets us in and out in a reasonable amount of time. The work is always done when quoted and ready for pick-up.Been having work done here for done and gets us in and out in a reasonable amount of time. The work is always done when quoted and ready for pick-up.Been having work done here for 9 years and am very happy with the whole team and friendliness, even when my team leader not there someone is there to take control. Both our vehicles have had no problem and we are told when certain things are due to belooked at or done, nopushing into having other things done unless needed. More

It is Mr Norris' attitude and compassion for making sure I have everything I need, brings me to the service department at Mike Shad. From the first time I brought my Ford in and now that I bring my Scion in I have everything I need, brings me to the service department at Mike Shad. From the first time I brought my Ford in and now that I bring my Scion in for maintainance. My son was a cancer patient and it was time for his IV therapy. His schedule could not change even though I had errands to run. Mr Norris asked if I needed anything while I waited and I asked if there was a less obvious place to sit with my child so that I could administer his medication without a lot of on lookers and so that if he got sick, would not be embarassed. He took us to a part of the waiting room that was away from other customers and was very kind to my son. He didn't stare or ask questions. He did not look at him as if he was sick at all. They even talked about one of the mustangs that was on the show floor. My son even laughed with him. A few years later Mr Norris left Ford for a while but I still went there. In 2007, my truck's engine had to be repaired. For the three months that my truck was in the shop, Ford gave me a rental vehicle so that I could still get my son back and forth to the doctor. In that time frame my son lost his fight with his cancer. I was waiting for a diagnostic test on my truck one day and recognized Mr Norris. He remembered me and asked why I was there and took over as my service advisor immediately. He also asked about my son and I had to tell him that Aaron was gone. He was so caring and again compassionate. It is once again the reason that I bring my Scion to Mike Shad. Thank you. More

Bill is the most knowledgeable and friendly mechanic I have ever met, and I recommend him and the team at Shad Ford to anyone in the area and even those out of the area. His encyclopedic brain is incredi have ever met, and I recommend him and the team at Shad Ford to anyone in the area and even those out of the area. His encyclopedic brain is incredible to witness. Everybody should have a go-to like Bill, it makes car repair much less scary. More

I have been going to Mike Shad Ford for over 7years ... It is nice having the SAME PERSON and his team take care of you, you come in and you feel known. Bill Norris has been a model sales representative, i It is nice having the SAME PERSON and his team take care of you, you come in and you feel known. Bill Norris has been a model sales representative, it's always "not a problem" ; "we'll take care of it" ; "lets see what we can do" ... myself and car has always been taken care of with respect and that is why I keep coming back to Mike Shad Ford! More

Bill and his service department are a group of stand up guys/gals and i would refer anyone to them. Their service department is top notch and were able to answer all questions i had promptly and knowledgea guys/gals and i would refer anyone to them. Their service department is top notch and were able to answer all questions i had promptly and knowledgeably. I am very happy i have done business with Mike Shad Ford and will be returning for all my service needs. More

I would like to take the time to let you know how I would like to take the time to let you know how OUTSTANDING Bill Norris is. He is very friendly and always helpful I would recommend anyone to go s I would like to take the time to let you know how OUTSTANDING Bill Norris is. He is very friendly and always helpful I would recommend anyone to go see him he is always willing to answer any and all questions that I have. I think he goes above and beyond what is needed to be explained to me when it comes to the repairs he really wants to make sure I understand every step you dont find that quality very often in a service rep. More