AutoNation Ford Lincoln Orange Park - Service Center

worst dealer service center every time we took a car in they would do something stupid like leaving oil on my wheels/bumpers blowing a fuse in my car and trying to hide it changing all your radio ac seat c they would do something stupid like leaving oil on my wheels/bumpers blowing a fuse in my car and trying to hide it changing all your radio ac seat controls they never delivered a new purchase cleaned properly and after being a customer for over 20 years i was asked to find another dealer because i asked them to use fender covers and stop dragging hoses across my paint and when i contacted auto nation corporate they ignored me as well as the general manager so every one save your self the trouble go to bozard ford they treated us very good and cared about our vehicles and our business we need to show dealers like auto nation that they don't matter and stop giving them our business maybe then large companies such as these will understand we the consumer are the reason they have a job. More

Guided me with the needed maintenance for a vehicle recently acquired, helped me out with the current offers and discounts, and even got me a free rental while my vehicle was serviced. Excellent Servi recently acquired, helped me out with the current offers and discounts, and even got me a free rental while my vehicle was serviced. Excellent Service/Dealer Shop. More

This is my regular Ford service center where I get all of the maintenance, etc., done for my 2004 Ford Explorer Limited. The employees of this dealership have gone out of their way to ensure that I am a sati the maintenance, etc., done for my 2004 Ford Explorer Limited. The employees of this dealership have gone out of their way to ensure that I am a satisfied customer. My Service Advisor, Dan Coburn, always takes good care of me, advising me of the options that I may have, and which, from a professional service point of view, would be the best option (this is not always the most expensive or biggest repair or maintenance option available to me at the time). When Dan is not available (vacation or other), I am still well looked after. Recently, I purchased 4 tires and I was advised that the Ford Warranty program would be a wise investment. It certainly turned out to be so when the very next day I ran over a screw driver in the street and needed repairs. Then, as it was the end of the day and the service department was closed, the Sales Department showed me where the key drop was located and gave me a ride home. The dealership also offers a service to take you home when you leave your vehicle for service and then pick you up for return to the dealer when your vehicle is ready. Many years ago, before Dan became my advisor, I did have a difficult time with another advisor. Mr. Jordan, the Service Manager, handled my complaint to my complete satisfaction, and I have been a very happy customer ever since. I would recommend this Service Department to anyone, and even if Dan cannot be everyone's Service Advisor, you will receive fair, reliable, courteous and professional service. More

Brought vehicle in for smoke coming out of engine compartment just before closing on a Saturday. Dan and service associate was very helpful, professional and knowledgeable in determining the potenti compartment just before closing on a Saturday. Dan and service associate was very helpful, professional and knowledgeable in determining the potential problem. Brought vehicle back in 1st thing Monday morning and Bill Norris had everything ready to go to include getting my vehicle inducted all the way through the rental car. The whole process was seamless and took very little time. Completely satisfied by the professionalism and integrity at Mike Shad Ford. More

The parts prices on my invoice were marked up 25.8% above MSRP because they were purchased through the service department. Mike Shad sells the same parts at their parts counter or online at fordparts.com (s MSRP because they were purchased through the service department. Mike Shad sells the same parts at their parts counter or online at fordparts.com (select Mike Shad Ford Orange Park) at the MSRP. Why should we pay 25.85 ADDITIONAL MARKUP on parts just because we are also paying for their technician to install the parts? I won't make this mistake again. More

Great service in the service center but it is horrible in the body shop! The service at the desk is great but when it comes to the person handling the actual vehicle they are rude and will tell you whatever the body shop! The service at the desk is great but when it comes to the person handling the actual vehicle they are rude and will tell you whatever you want to hear to get you out of the door. Tom in particular. More

Bill was great! Addressed the problem with our transmission w/o any hesitation. Kept me informed of the progress and needed repairs. One of the best service managers I have ever delt with at any d transmission w/o any hesitation. Kept me informed of the progress and needed repairs. One of the best service managers I have ever delt with at any dealership. More

We needed routine check up on vehicle and Bill always goes above and beyond to get the job done right! We have and will continue to recommend Bill and Mike Shad Ford Service Department to many. Bill al goes above and beyond to get the job done right! We have and will continue to recommend Bill and Mike Shad Ford Service Department to many. Bill always makes sure the customer is fully involved, knows exactly what is going on, monitors your time and makes sure that you are ultimately satisfied with services! Thank you Bill! More

I spoke to Clarence about a problem with my sync system and he made sure that I was directed to the right person, had an appointment with service and followed up with me when I picked the Escape up. Dan to and he made sure that I was directed to the right person, had an appointment with service and followed up with me when I picked the Escape up. Dan took the truck in and let me know that if it took more than 1 day that he would work with Bill because he would not be there the next day. The second day Bill called me to let me know what was being done to fix the problem and called me when it was ready. The repairs were done and the sync system works better than I ever thought it would. Thanks, Roger Thompson More

I have been dealing with Bill Norris for the past 6 years and he has always been helpful. I drive 45 minutes to Mike Shad just because I know that he will take care of my investment. I could go to a Ford D and he has always been helpful. I drive 45 minutes to Mike Shad just because I know that he will take care of my investment. I could go to a Ford Dealership 10 minutes from my house however the customer service that we get at Mike Shad is so worth the drive. It is so refreshing to have someone you can trust. More