AutoNation Ford Lincoln Orange Park - Service Center

Pleased Roberta Hall was awesome from start to finish. She understood everything I said and she genuinely show her concern for me the customer. Although I own Roberta Hall was awesome from start to finish. She understood everything I said and she genuinely show her concern for me the customer. Although I own a Ford truck the car I wanted they had it on the lot and she made it happen without any hiccups. The most important thing is that she was honest, that meant a lot. More

Stay Away Do NOT use the AutoNation Ford Lincoln Orange Park collision shop on Blanding Blvd in Jacksonville, Florida. They do subpar work there & their attemp Do NOT use the AutoNation Ford Lincoln Orange Park collision shop on Blanding Blvd in Jacksonville, Florida. They do subpar work there & their attempt to resolve the problem failed. That is, the sanding compound they used to try to buff out the numerous fresh scratches they put all over my car, only served to diminshed said scratches. They promised me that said process would completely remove said scratches, which they made while painting both of my car bumpers. They also left raised paint along the edge of the back bumper where it meets the trunk. The raised paint looks like it will eventually flake off, leaving a rough unpainted edge on my bumper. Additionally, they left several dirty oily footprints inside of my car trunk where they had no reason to be. I have yet to be given an explanation as to why they were standing inside of my car trunk. While inside my car trunk they knocked the trunk light out of its socket. While getting out of my car trunk, they left serveral dirty oily fingerprints on the painted surface of my trunk. They also left such a fingerprint inside the frame of the driver's door. I WAS TOLD BY COLLISION SHOP WORKER, NIKITA SALGADO, MY CAR WAS READY FOR ME TO PICK UP, THAT SHE HAD INSPECTED IT & THAT IT LOOKED REALLY GOOD. WELL WHEN I INSPECTED IT, I IMMEDIATELY RECOGNIZED & POINTED OUT THAT THE RUBBER STRIP ON MY BACK BUMPER HAD NOT BEEN REPLACED WITH A NEW ONE. AT LEAST, NIKITA FOUND THEY HAD RECEIVED THE NEW ONE & HAD IT PUT ON. I THEN POINTED OUT HOW IT WAS NOT PUT ON PROPERLY. SHE AGREED, BUT TOLD ME I HAD TO COME BACK ANOTHER DAY TO HAVE IT FIXED, AS BY NOW IT WAS THEIR CLOSING TIME. IT'S A REALLY GOOD THING THAT I INSPECT MY CAR ON FREQUENT INTERVALS, AND THEREFORE KNOW ITS CONDITION INSIDE & OUT VERY WELL. FOR IF NOT, I'D STILL BE RIDING AROUND WITH THE SAME OLD RUBBER STRIP ON MY BACK BUMPER THAT AUTONATION HAD ALREADY BEEN FULLY PAID TO REPLACE WITH A NEW ONE. I had the collision shop at another dealership inspect the Autonation Collision Shop's subpar work. I was told if Autonation had done a better job with the sanding compound process it would have completely removed the fresh scratches they put all over my car. I was also told that it is possible that the raised paint will eventually flake off & leave a rough unpainted edge along my back bumper. When I sought assistance from the General Manager, Gene Robbins, the only thing he did was refer me back to the Collision Shop's Manager, Michael Cochran. Although this would simply be going back to the source of the problem. I gave it a try. In return, all I got from Mike was a polite irritated tone of voice, and the chance to correct his misinterpretation of what I'd said. FYI - My car, my baby is a 2012 Ford Mustang. More

Auto Nations Quick Lane Orange Park I am in a way that this store is closed, because the last manager was worthless. Every time I went there it was I can't find the problem or we don't h I am in a way that this store is closed, because the last manager was worthless. Every time I went there it was I can't find the problem or we don't have time right now. I have been there many times with other managers and no problems but this women had no idea what she was doing. That is not something that you want to here when you bought your last five vehicles from Mike shad. I complained to the dealership but they never did anything. But maybe they did, lol. More

Awful, I had a great buying experience but awful service. Bought a 2015 Ford Focus Titanuim with the famous DCT lemon transmission. The car was great at first until it started bucking. Taken to the dealer 6 t Bought a 2015 Ford Focus Titanuim with the famous DCT lemon transmission. The car was great at first until it started bucking. Taken to the dealer 6 times and told it was normal. Then, the car broke down in traffic. When in drive the car wouldn't rev or move, had it towed to the dealer. They wouldnt give me a ride because their shuttle guy went home. I couldn't use a car off the lot unless I would buy it even though I paid 30k for a car in the shop more then my garage. I had no ride home, called a friend for pickup. A week later I got the car back and told "it's fine, nothing wrong with it" I took it to another Ford dealer and they fixed it right away, my clutches wore out at 10k miles. Eventually Ford Corporate got involved. All of this happened in 6 months of ownership, I will not ever visit this dealer again. More

5000 mile service Mike Grant is our Service Rep for our 2015 Edge. He was our tech when we had the 2011 Explorer. Extremely professional and personable. A definite a Mike Grant is our Service Rep for our 2015 Edge. He was our tech when we had the 2011 Explorer. Extremely professional and personable. A definite asset to Autonation. Is always on top of any problems or warranty issues and is there for the customer. More

>>> Awful warranty service <<< DO NOT TAKE YOUR VEHICLE TO THIS DEALERSHIP's SERVICE DEPARTMENT. They keep you car for almost 40 (36 days to be precise) days in the name of getti DO NOT TAKE YOUR VEHICLE TO THIS DEALERSHIP's SERVICE DEPARTMENT. They keep you car for almost 40 (36 days to be precise) days in the name of getting a replacement part. I had to pay for the insurance for the rental car. It was almost $800. Ford Does not respond to emails about such delays. The service department wrote some miles on the paper work when I went to pickup the vehicle while the car hasn't reached those miles yet. For example the miles on the car when i picked up my car approx 36,121 they enter miles while pickup something as 36,188. How can there be such huge discrepancy? They are no honest and something is going on within their service department. The warranty on the car allows a rental car. For the past 4 years the service department has been making me pay for the rental car whenever a warranty repair was needed. There is something fishy going on with the service department. They are not trustworthy. Stay away from Autonation Ford. More

Worst service for Super Duty Trucks Worst service I have ever experienced. Tried to charge for warrant work for a 2015 F250 Platnium. No record of my service appt. Buy a $65k+ truck and Worst service I have ever experienced. Tried to charge for warrant work for a 2015 F250 Platnium. No record of my service appt. Buy a $65k+ truck and they can't even guarentee a rental vehicle. Tried to make me pay $30 per day for a Ford Focus rental. Tried to charge me $6,000, yes, $6,000 to install a set of factory switches that cost $125. Make the customer feel like they are an inconvenience. State that you or anyone for that matter is not allowed to perform routine maintence, if you do it voids your warranty. Never will go back More

Help even at closing time Had trouble on road on a Saturday at closing time they still welcomed me in and got me on the road ! Had trouble on road on a Saturday at closing time they still welcomed me in and got me on the road ! More

Didn't visit dealership to purchase New Vehicle Didn’t go to purchase a new vehicle, but after discovering needed repairs on my 2007 Lincoln Navigator, decided to look at the possibility of purchasi Didn’t go to purchase a new vehicle, but after discovering needed repairs on my 2007 Lincoln Navigator, decided to look at the possibility of purchasing a new one. I was introduced to Walt Gage and he made it happen. The experience was absolutely marvelous. Being a small business owner I know the importance of friendly and good customer service and this is exactly what I received from Walt and all of the employees. They were amazing, kind and helpful. More

simple Great place to get service. the truck shop guys always provide excellent service I love my Super Duty I would take my truck nowhere else. a plus plu Great place to get service. the truck shop guys always provide excellent service I love my Super Duty I would take my truck nowhere else. a plus plus plus More