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AutoNation Ford Lincoln Orange Park - Service Center
Jacksonville, FL
809 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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809 Reviews of AutoNation Ford Lincoln Orange Park - Service Center
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July 26, 2021
Will not be bringing my truck back here again for repairs or services. When I first showed up no one came to greet me. I stood in the office with no one saying a word. The service person I was schedule or services. When I first showed up no one came to greet me. I stood in the office with no one saying a word. The service person I was scheduled to see wasn't even working that day. The service person I got wasn't paying attention to my issues. Couldn't find any of warranty information. I ask that my truck not be parked outside since my sunroof was leaking. I came back multiple times and it was parked outside with rain coming. I've had my truck there now three times for the same issues and they are still charging me for their bad work. They should have reached out to Ford for these known issues but that didn't happen either. My truck now has a musty smell and it was wet when iv picked it up. They didn't even clean it. I will never take another vehicle here again. More
by Northcakalaky
Employees Worked With
Leigh
July 25, 2021
Service was quick and professional. Everyone was polite and helpful. Work that was promised me on my vehicle was done and looks great. I recommend this dealership to anyone. and helpful. Work that was promised me on my vehicle was done and looks great. I recommend this dealership to anyone. More
by Patrick
Employees Worked With
Walt Sanders
July 23, 2021
No words can describe how horrible the service department is. I wouldn't recommend this dealership to my worst enemy. Training your staff to be truthful is key. is. I wouldn't recommend this dealership to my worst enemy. Training your staff to be truthful is key. More
by Never Again
Employees Worked With
Figure it out.
November 08, 2020
Had issue with steering, went to multiple ford dealers not one could find a issue. Autonation’s mechanic was able to find the problem. The problem came from the customer service which was horrible. They l not one could find a issue. Autonation’s mechanic was able to find the problem. The problem came from the customer service which was horrible. They lie, they do not communicate with you at all. If you need to find out the status of your vehicle good luck getting ahold of your representative. I would not recommend taking your vehicle here for service at all!!!! More
by Faln04
Employees Worked With
Daniel O’Neal
April 13, 2020
I jus want to take this time to say what a great sales experience I had with Gilbert Allen. He was patient, helpful, informative. He was able to get me into the truck of my dreams. I could not have asked experience I had with Gilbert Allen. He was patient, helpful, informative. He was able to get me into the truck of my dreams. I could not have asked for a better sales person. More
by clonggregory
Employees Worked With
Gilbert Allen
March 10, 2020
Went end expecting to sit there getting nothing, but not only did I leave with a car, it did not take as long as I feared and the dealer Malcolm Daiglo was a great help, more so than he knows only did I leave with a car, it did not take as long as I feared and the dealer Malcolm Daiglo was a great help, more so than he knows More
by Joseph.rolack
Employees Worked With
Malcolm Daiglo, Rebecca Kelsey Sampson
January 24, 2020
Schedule a service online three days before. Specify car conditions and willing to get shutter Got on time, assistant did not know for sure reason for me to bring my car, I encourage rep to read my notes. T conditions and willing to get shutter Got on time, assistant did not know for sure reason for me to bring my car, I encourage rep to read my notes. Then I seat and two hours later I reminded rep I was waiting for the rite as requested but since I waited so long and rather will stay. A few mins later rep showed up telling me that my car wasn’t inspected yet so it will happens by noon. I hope Ford is great enough for me no to visit this dealer any longer. More
by Roger
Employees Worked With
Tammy
October 21, 2019
excellent customer service Your Review: Copy I met with Bryce on Saturday morning, I really was not going to buy a vehicle but he asked me to meet with him which I did. I kn Your Review: Copy I met with Bryce on Saturday morning, I really was not going to buy a vehicle but he asked me to meet with him which I did. I knew the next truck I was going to purchase when it came time but I did not think it would be that day. My daught really wanted a Chevy, that could pull her horse trailer which I explained to Bryce, and he took me for a ride in the Ford F150 4x4 and actually talked me into buying it. He was trying to get everything I was looking for which he did except the Goosneck hitch required to pull the horse trailer. He asked colors, engine size & what else I was interested in. I sat there long enough that I was starving, which he even offered me his lunch which was very generous of him. but I had to decline because I don't eat chicken or cheese. He took everything out of my old truck and placed it in the new truck for me, even got me a box to empty my glove box. When I drove off the lot, the only thing it was missing was the running boards to get up in the truck. I told him it would be Saturday the 12th before I could get back in to have them installed due to my work schedule. He actually drove to my work on Tuesday and picked up my truck, took it in and had the running boards installed and brought it back to me. Now that is what I call Excellent Customer Service. He was so personable, treated me like family while I was there, I was very impressed. More
by ford stx
Employees Worked With
Bryce Roderick
November 03, 2018
Service Department To make it simple.. The Service Department is HORRIBLE!! They don't want to fix anything awaiting your warranty to expire. When I first got vehicle, To make it simple.. The Service Department is HORRIBLE!! They don't want to fix anything awaiting your warranty to expire. When I first got vehicle, it ran great but now they say foolishness like "parts works under certain circumstances". Say what!! I haven't changed anything about the way I drive. And the Manager is just as HORRIBLE! More
by CowGirl
Employees Worked With
Tommy Chueng
