AutoNation Ford Lincoln Orange Park - Service Center

I will never return to this dealership again. I make an appointment, no matter the time of day, they never start working on it for at least 30 minutes. I find my vehicle parked in awaiting maintenance lot appointment, no matter the time of day, they never start working on it for at least 30 minutes. I find my vehicle parked in awaiting maintenance lot. Why make an appointment if you never keep it? When I ask about it I get the same response, we are backed up or we are short staffed today. More

The rep in the service center did NOT have his mask on properly; it was under his nose. He had a huge glob of blood in his right nare. I thought his nose was bleeding. I told him about it & he excused him properly; it was under his nose. He had a huge glob of blood in his right nare. I thought his nose was bleeding. I told him about it & he excused himself to go to the restroom. When he returned he indicated that his nose wasn't actively bleeding. The huge glob was still present in his right nare though & he still wouldn't wear his mask correctly!! It was SOOOO disgusting that I couldn't even look at him!! On top of all that, despite waiting for HOURS, they couldn't properly diagnose my car's issue nor repair it!!! I was told that I'd have to drop my car off on the next day & at least leave it overnight. I ended up taking my car to Duval Ford on Cassat Ave. They had my car diagnosed & fixed in just a few hours. The experience with Autonation Ford was HORRENDOUS and I will NEVER return to that dealership!!!! More

Excellent service. My wait time was very short. The Rep was personable and professional. I have no complaints especially since I was out of there quickly, was personable and professional. I have no complaints especially since I was out of there quickly, More

The repair work for the air conditioner in my pick up was completed in one day. The service rep Leigh was very understanding of my needs and explained everything repaired to me. completed in one day. The service rep Leigh was very understanding of my needs and explained everything repaired to me. More

It seemed like a long wait even though I had an appointment. The waiting room was nice. appointment. The waiting room was nice. More

Initial service for F-150. Called and made appointment for service, Ford Pass failed. As with previous 2 purchases from this location, not 1 issue. Service was quick, about 45 minutes and all employees w for service, Ford Pass failed. As with previous 2 purchases from this location, not 1 issue. Service was quick, about 45 minutes and all employees were pleasant. Customer lounge was clean, drinks available and many areas to sit. More

This review is really about the ability to make a service appointment. Very disappointed with the ability and process to get a service appointment. Service appointments now go thru a call center, where in appointment. Very disappointed with the ability and process to get a service appointment. Service appointments now go thru a call center, where in the past you could actually call and talk with your assigned advisor. Wait times are unacceptable and there is no 'personal service'. Last week we called with an issue with our 2020 Explorer Platinum. When we called the hold time seemed like forever. Once answered we were told the next available appointment would be August 31st. We explained that this was totally unacceptable and finally secured an appointment for August 16th at 8:30am. the Sunday prior we received an Email notification that the appointment was the 17th at 10am. Called back again to find out and they insisted it was made for that Tuesday the 17th, we were then told that service opened at noon and someone would call us back. That never happened (apparently service does not work on Sunday), so we kept the Tuesday appointment. We arrived at the dealership at 9:55am and parked in the lane which was something like 10 cars deep. It took a full 15 minutes to have someone come out and write up our order. To be fair, the actual service was great; once you get in. Sean was wonderful getting things done, keeping us informed of the progress and getting us out in just about two hours. This appointment process just needs to be fixed. It also does not help that it seems every time we go in for service we have a new advisor. This is our 7th new vehicle from this dealership since 2013. It was never this way in the past. More

Great service people….if you plan on waiting, bring something warm… it cold in the waiting are something warm… it cold in the waiting are More

Every time we come here the service we ask for is completed, however, the customer service can be lacking and the estimated time on how long repairs will take is ALWAYS wrong. We came in for a brake completed, however, the customer service can be lacking and the estimated time on how long repairs will take is ALWAYS wrong. We came in for a brake repair that was noted 2-3 weeks ago at an oil change appointment. The service advisor wasted our time and had the technician reinspect the car to make sure it needed brakes, which took 2 hours. The he told us the work would take 4-6 hours. The car wasn’t ready until the next day, or at least that’s when I received the call. Also, our service advisor was changed without us being informed. More

Made an appointment, twice...why??? Took 2 hours to get in the first appointment and just for an oil change. ...And they rotated my tires for some reason and now I have vibrations while driving. Made a fol in the first appointment and just for an oil change. ...And they rotated my tires for some reason and now I have vibrations while driving. Made a follow up appointment to resolve the vibration issue and they said at least a 2 hour wait when I arrived for my 2nd appointment. Now I have another appointment to drop off my truck for the vibration that they created. The service at this Dealership is out of control and embarrassing for Ford. I'd give it 0 stars. More