AutoNation Ford Lincoln Orange Park - Service Center

Great customer service kept me informed on the status of my vehicle and returned it promptly my vehicle and returned it promptly More

I had an appointment scheduled for a Friday and even dropped off my Truck Thursday to have a recall issue taken care of, I also planned on having my truck serviced with an oil change. I was told my Truc dropped off my Truck Thursday to have a recall issue taken care of, I also planned on having my truck serviced with an oil change. I was told my Truck would be ready later in the day on Friday. I drove up that day to find out my Truck was still sitting and had nothing done to it. I then was asked to leave my truck for another day. needless to say I wasn't happy about this. I feel I should of been called that day if there was going to be any delays. I've used you guys for other services in the past. I still need the recall taken care of and the oil changed. I'm in the customer service business as well and I know it's impossible to be perfect.ty More

If you like your repair facility to double-book appointments this is the place you need to use. appointments this is the place you need to use. More

I have always been very pleased with everyone at Auto Nation and the work done. Except for this week. Had a problem with tire rotation. I let my dispute be known to several of your service techs. The o Nation and the work done. Except for this week. Had a problem with tire rotation. I let my dispute be known to several of your service techs. The one I really need to speak to is Sean Bahl. He left a message for me to call him Friday, which I will. More

We were very disappointed with how difficult it was to get someone to answer a call or return a call about the car we left for service. We tried for 3 hours without reaching a person. Jigna did try very get someone to answer a call or return a call about the car we left for service. We tried for 3 hours without reaching a person. Jigna did try very hard to help us but the situation was beyond her control. We will not go back there for service. More

I will never return to this dealership again. I make an appointment, no matter the time of day, they never start working on it for at least 30 minutes. I find my vehicle parked in awaiting maintenance lot appointment, no matter the time of day, they never start working on it for at least 30 minutes. I find my vehicle parked in awaiting maintenance lot. Why make an appointment if you never keep it? When I ask about it I get the same response, we are backed up or we are short staffed today. More

The rep in the service center did NOT have his mask on properly; it was under his nose. He had a huge glob of blood in his right nare. I thought his nose was bleeding. I told him about it & he excused him properly; it was under his nose. He had a huge glob of blood in his right nare. I thought his nose was bleeding. I told him about it & he excused himself to go to the restroom. When he returned he indicated that his nose wasn't actively bleeding. The huge glob was still present in his right nare though & he still wouldn't wear his mask correctly!! It was SOOOO disgusting that I couldn't even look at him!! On top of all that, despite waiting for HOURS, they couldn't properly diagnose my car's issue nor repair it!!! I was told that I'd have to drop my car off on the next day & at least leave it overnight. I ended up taking my car to Duval Ford on Cassat Ave. They had my car diagnosed & fixed in just a few hours. The experience with Autonation Ford was HORRENDOUS and I will NEVER return to that dealership!!!! More

Excellent service. My wait time was very short. The Rep was personable and professional. I have no complaints especially since I was out of there quickly, was personable and professional. I have no complaints especially since I was out of there quickly, More

The repair work for the air conditioner in my pick up was completed in one day. The service rep Leigh was very understanding of my needs and explained everything repaired to me. completed in one day. The service rep Leigh was very understanding of my needs and explained everything repaired to me. More

It seemed like a long wait even though I had an appointment. The waiting room was nice. appointment. The waiting room was nice. More