AutoNation Ford Lincoln Orange Park - Service Center

Sales was great. Service is terrible. When I bought my used truck, I bought their best warranty. Was told this is a great warranty covers everything. One year later the coolant is leaking somewhere, I was used truck, I bought their best warranty. Was told this is a great warranty covers everything. One year later the coolant is leaking somewhere, I was having to put in a half a quart every couple of days. So I take it in, and they take three days and then tell me it's not covered by the warranty, but somehow the warranty will pay for the labor. If it's not covered why is the warranty paying for labor? Then they tell me it was a leaking hose. And charge me $250 for this hose. Anyone who has ever done any DIY work on your car knows a coolant hose us maybe $50. So I said fine go ahead and fix it. A week later surprise the truck is overheating and I check and the coolant tank is empty. So they didn't fix the problem. I call the service department, and they tell me sorry can't get you in for three weeks, but we will have your service advisor call you. Still haven't received any calls. So long story short I'm out the money I paid for the supposed repair, plus the cost of a rental car while they had my car for 5 days, the money I've been dumping into coolant and my vehicle is still broke. Thanks for nothing. Avoid this service department. More

You check for service they quote you a price and when there done there is a new Misc. Charge to pay to clean the technician uniforms I bought my truck there 14 years a go got all my service done there an there done there is a new Misc. Charge to pay to clean the technician uniforms I bought my truck there 14 years a go got all my service done there and I will never go back I have already made an appointment a dealer ship that tells you everything up front and I will will buy my next truck from them Bojard Ford. P.s. take me off your E.mail list. More

I brought my truck in for an oil change and specifically asked for my tires not to be rotated. When I picked the truck up, the tires had been rotated and I was charged. This is the second time I've had poor asked for my tires not to be rotated. When I picked the truck up, the tires had been rotated and I was charged. This is the second time I've had poor service out of the three times I've used this dealership for service. I think I'll try another for the next servicing. More

Ha! Where do I start, how about with the fact that I dropped my vehicle off at 7am, and when I called at 2:30, they said they’re just now getting it in. I’m due to start work in an hour and I guess I’m dropped my vehicle off at 7am, and when I called at 2:30, they said they’re just now getting it in. I’m due to start work in an hour and I guess I’m not too important cause I’m just getting my free tire rotation w/ purchase. Guess what, I pick up my and they Never Did the Rotation. No more Autonation, Gary’s in OP is kickass. More

Great service and awesome staff. The parts staff was very friendly and knowledgeable of the products I wanted. The items were received in record time. Thank you. very friendly and knowledgeable of the products I wanted. The items were received in record time. Thank you. More

Great customer service kept me informed on the status of my vehicle and returned it promptly my vehicle and returned it promptly More

I had an appointment scheduled for a Friday and even dropped off my Truck Thursday to have a recall issue taken care of, I also planned on having my truck serviced with an oil change. I was told my Truc dropped off my Truck Thursday to have a recall issue taken care of, I also planned on having my truck serviced with an oil change. I was told my Truck would be ready later in the day on Friday. I drove up that day to find out my Truck was still sitting and had nothing done to it. I then was asked to leave my truck for another day. needless to say I wasn't happy about this. I feel I should of been called that day if there was going to be any delays. I've used you guys for other services in the past. I still need the recall taken care of and the oil changed. I'm in the customer service business as well and I know it's impossible to be perfect.ty More

If you like your repair facility to double-book appointments this is the place you need to use. appointments this is the place you need to use. More

I have always been very pleased with everyone at Auto Nation and the work done. Except for this week. Had a problem with tire rotation. I let my dispute be known to several of your service techs. The o Nation and the work done. Except for this week. Had a problem with tire rotation. I let my dispute be known to several of your service techs. The one I really need to speak to is Sean Bahl. He left a message for me to call him Friday, which I will. More

We were very disappointed with how difficult it was to get someone to answer a call or return a call about the car we left for service. We tried for 3 hours without reaching a person. Jigna did try very get someone to answer a call or return a call about the car we left for service. We tried for 3 hours without reaching a person. Jigna did try very hard to help us but the situation was beyond her control. We will not go back there for service. More