AutoNation Ford Lincoln Orange Park - Service Center

Sales department great. Service department sucks, first I couldn’t get no one to help me then they tried to rip me off for $100.00 for tire and installation. Went to Tire Plus and same tire with installation couldn’t get no one to help me then they tried to rip me off for $100.00 for tire and installation. Went to Tire Plus and same tire with installation saved $100.00. Will not be back to Auto Nation ever!!! More

I had my 2015 Escape with just over 85000 miles on it towed to AutoNation on a Wednesday morning when it stopped being able to accelerate while driving over the Buckman Bridge. AutoNation was the closest towed to AutoNation on a Wednesday morning when it stopped being able to accelerate while driving over the Buckman Bridge. AutoNation was the closest Ford Dealer. The service advisor assigned to me was terrible and could not communicate well. I indicated I would need a car and his response was "we don't have cars but we can drive you home". I told him where I lived (Saint Johns) and he said, "oh no, that's too far". I was finally able to get from him that I could rent a car. I never said I wouldn't pay for a ride. It took almost 2 hours for Enterprise to pick me up from their location literally across the street. I think the service advisor never called them until I asked after 90 min how much longer it would be. They showed up about 30 min after that. We get a call at the end of the day on Thursday saying it would be $7000 to replace my transmission and take 4-6 weeks to get the part. Are you kidding me??? We tried calling back the next day and he never returned our call. I ended up having my car towed from AutoNation to a transmission shop and I rented a different car for a week. After I paid for the diagnostic and rental from Enterprise, the advisor said he wouldn't give me my keys until the tow truck arrived. When it did, he was nowhere to be found (I guess he was on lunch at 3:30 in the afternoon??) and there was one poor girl working the desks. They finally tracked him down so I could get the keys for the tow truck driver. I asked the advisor for the diagnostics that I paid $100 for (not to mention the $80 in rental car charges for the two days you had my car) since he didn't give it to me when I paid, and I literally just got a piece of paper with prices scribbled on it. No codes. Nothing from the mechanic who supposedly inspected it. AutoNation Ford should be ashamed of themselves and should refund the $100 for the diagnostic since I don't think they even really looked at the car. It was a joke. I had an extended warranty on this car and it expired in April, not at 100K miles like I thought. Your cars don’t last and Ford works the warranties so the cars die horrible, expensive deaths immediately after the warranty expires. Beyond disappointed and I will tell anyone who will listen to avoid this dealership and Fords in general. More

Like I said the service was good and the woman that took care of me was great I thought I took some of her cards anyw4her name is Barbara dont have her last name but im pretty sure your know who I'm talking care of me was great I thought I took some of her cards anyw4her name is Barbara dont have her last name but im pretty sure your know who I'm talking about More

Been bringing my Truck here for service for 9 years. this was the worst experience in 9 years. i will never buy or have a vehicle serviced here ever again. this was the worst experience in 9 years. i will never buy or have a vehicle serviced here ever again. More

If all you need is an oil change then yes by all means anyone can do that. However I took my vehicle here for an engine issue and called a week or so ahead explaining what it was doing and made a Saturday anyone can do that. However I took my vehicle here for an engine issue and called a week or so ahead explaining what it was doing and made a Saturday appointment. I get there and was told that they can do my oil change but he doesn't have anyone to look at the engine issue. I'm already a little annoyed as to why I wasn't told this so I could make plans elsewhere but was like whatever it is what it is now so I left it until Monday. I finally get a call later Monday afternoon that the tech had so carryover work from Friday so he won't be able to check it until the next day. I waited until later Tuesday with no response and called and had to leave my service guy a message to call me back and when he did told me that it could be this but they would have to check further after replacing the part. He then tells me I will have to pay another nearly $100 diagnostic fee before they can proceed. At this point I'm over it and not going to be shaken down with fees over a pretty simple issue. I got the car back bought the coil pack at auto zone and get home to fix my vehicle, then one final surprise the tech has stripped the retaining nut that holds my coil down so I can't even get the xxxx thing out and had to take it to another shop to swap it and the head cover out anyway. Maybe I should send them a service bill for having to diagnose and fix what they broke on my car? More

Sales was great. Service is terrible. When I bought my used truck, I bought their best warranty. Was told this is a great warranty covers everything. One year later the coolant is leaking somewhere, I was used truck, I bought their best warranty. Was told this is a great warranty covers everything. One year later the coolant is leaking somewhere, I was having to put in a half a quart every couple of days. So I take it in, and they take three days and then tell me it's not covered by the warranty, but somehow the warranty will pay for the labor. If it's not covered why is the warranty paying for labor? Then they tell me it was a leaking hose. And charge me $250 for this hose. Anyone who has ever done any DIY work on your car knows a coolant hose us maybe $50. So I said fine go ahead and fix it. A week later surprise the truck is overheating and I check and the coolant tank is empty. So they didn't fix the problem. I call the service department, and they tell me sorry can't get you in for three weeks, but we will have your service advisor call you. Still haven't received any calls. So long story short I'm out the money I paid for the supposed repair, plus the cost of a rental car while they had my car for 5 days, the money I've been dumping into coolant and my vehicle is still broke. Thanks for nothing. Avoid this service department. More

You check for service they quote you a price and when there done there is a new Misc. Charge to pay to clean the technician uniforms I bought my truck there 14 years a go got all my service done there an there done there is a new Misc. Charge to pay to clean the technician uniforms I bought my truck there 14 years a go got all my service done there and I will never go back I have already made an appointment a dealer ship that tells you everything up front and I will will buy my next truck from them Bojard Ford. P.s. take me off your E.mail list. More

I brought my truck in for an oil change and specifically asked for my tires not to be rotated. When I picked the truck up, the tires had been rotated and I was charged. This is the second time I've had poor asked for my tires not to be rotated. When I picked the truck up, the tires had been rotated and I was charged. This is the second time I've had poor service out of the three times I've used this dealership for service. I think I'll try another for the next servicing. More

Ha! Where do I start, how about with the fact that I dropped my vehicle off at 7am, and when I called at 2:30, they said they’re just now getting it in. I’m due to start work in an hour and I guess I’m dropped my vehicle off at 7am, and when I called at 2:30, they said they’re just now getting it in. I’m due to start work in an hour and I guess I’m not too important cause I’m just getting my free tire rotation w/ purchase. Guess what, I pick up my and they Never Did the Rotation. No more Autonation, Gary’s in OP is kickass. More

Great service and awesome staff. The parts staff was very friendly and knowledgeable of the products I wanted. The items were received in record time. Thank you. very friendly and knowledgeable of the products I wanted. The items were received in record time. Thank you. More