AutoNation Ford Lincoln Orange Park - Service Center

Great people very knowledgeable and the fastest most awesome service out of all the Ford dealerships in Northeast Florida awesome service out of all the Ford dealerships in Northeast Florida More

30K mile scheduled service. 1. Took 2.5+ hours. 2. Had $15.00 discount coupon presented when I signed the service pad. Service advisor took the coupon. Not credited that I can find. (Of course I didn't ca $15.00 discount coupon presented when I signed the service pad. Service advisor took the coupon. Not credited that I can find. (Of course I didn't catch it when I paid out). 3. Asked for a courtesy wash which I did not get (after 2.5 hours, I was not going to wait any longer). Service advisor and others, very courteous. More

Didn’t do anything after 3 days at the dealership ,bad service ,no loaner cars etc service ,no loaner cars etc More

Has car for a month and couldn’t fix it took too Bozard and fixed and fixed More

Brand new (10 days) and freshly hand waxed Mustang convertible taken in due to a bent bracket on the soft top leaving a huge seal gap creating wind noise and letting in water. After all day I was info convertible taken in due to a bent bracket on the soft top leaving a huge seal gap creating wind noise and letting in water. After all day I was informed that I needed to leave it overnight to investigate water leaking in the cabin above the accelerator. When I returned the following afternoon to pick up the vehicle it was covered in sun-baked water spots. I asked why and I was told that I had to request a wash. What?! The car came in gleaming and I somehow needed to request it be returned in the same condition? The convertible top gap was better, but not repaired fully and there is still a gap in the window seal. I was told that they bent it the best they could. Why it wasn't replaced is beyond me. Absolutely no resolution on water in the cabin. I was given the condensation excuse. Considering my other options for future service. More

lost my wheel lock last visit and now expect me to do all the leg work to get a new one will never bring me vehicle here again will take to the avenues store from now on. advisor was good until finding out the leg work to get a new one will never bring me vehicle here again will take to the avenues store from now on. advisor was good until finding out wheel lock was lost More

Couldn't explain why problem kept recurring, 3rd time brought it back., Each time a different excuse. Prfoblem still not fixed brought it back., Each time a different excuse. Prfoblem still not fixed More

Service Department was fast and easy to get appointment, does good work, has very nice people waiting to help does good work, has very nice people waiting to help More

Do not use the subpar Service department, I had a coupon for a brake pads job and rotor service that wasn't honored and had to pay two and half times more. Then was told they didn't have the parts? The stan for a brake pads job and rotor service that wasn't honored and had to pay two and half times more. Then was told they didn't have the parts? The standards parts at a ford dealer for one of the most sold ford vehicles ever. The cherry on top was wen I was told that I needed a brake service that wasn't included on the already expensive brake and rotor job. For those who don't know the brake service is really easy when the rotors and pad are off. It's just bleeding the line and refilling the reservoir with a $3 bottle of brake fluid.They also stated I needed a fuel injector service as if my car was from the 80s. Those are only needed if your vehicle is idling rough. Basically, they don't honor coupons, don't have the parts for their own vehicles, they over charge for work, recommend unnecessary work, and the work they do is subpar. Horrible customer care, Mr Ford would be disappointed. More

Brought my 2018 F150 in because of a grinding noise in the left front wheel area. Once the mechanic identified the noise, he new exactly what it was. The noise was from the 4 wheel drive unit not seatin the left front wheel area. Once the mechanic identified the noise, he new exactly what it was. The noise was from the 4 wheel drive unit not seating properly in the hub. Fortunately, there was a Technical Service Bulletin regarding this very problem. Once the parts were received, it was only a day of installation. Due to the TSB , all parts and labor were free. Chris the service technician did an outstanding job of diagnosing and repairing the unit. Service writer Jigna Shah was great in coordinating the process. She kept me informed at each step. Got the truck back washed and cleaned too. Considering this could have been very costly for me. I'm thankful for Jigna and Chris researching the TBS. Excellent service all around. More