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AutoNation Ford Lincoln Orange Park - Service Center

Jacksonville, FL

4.6
809 Reviews

809 Reviews of AutoNation Ford Lincoln Orange Park - Service Center

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October 26, 2021

Good and quick service. The issue was fixed right the first time, would recommend to anyone looking to service their vehicle. More

by Product6803
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David
Oct 29, 2021 -

AutoNation Ford Lincoln Orange Park responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 26, 2021

We were happy to have Jigna as our service advisor, she was extremely helpful in getting our car fixed quickly and efficiently. More

by Winnie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jigna
October 26, 2021

Well last Saturday I had to come in for a recall & Barbie my service advisor was very nice & greeted me with smile. Job was done in just a small amount of time. They are always there when i need them! Shout More

by Jennhopper18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbie, Laura & David Bruton
Oct 29, 2021 -

AutoNation Ford Lincoln Orange Park responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Orange Park! Drive safe, and we'll see you on the road.

October 25, 2021

Aaron in the Collision Rep[air Division did an excellent job in customer relations. Unfortunately the interior of my truck was covered in dust. More

by starrfire1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron
Oct 29, 2021 -

AutoNation Ford Lincoln Orange Park responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 25, 2021

I brought my 2017 Ford Explorer in for my regular service, and for my 2 or more recalls. I was disappointed to hear that the recall parts would not be in until sometime in 2022. More

by tfrandsen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember
Oct 26, 2021 -

AutoNation Ford Lincoln Orange Park responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Orange Park. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (904) 270-9943. We hope to hear from you.

October 25, 2021

Have dealt with Mike Shad Ford since my husband and I purchased the car and before. Always a pleasure. We always requested Dan Coburn and Steve Vinti which was the Gray team back then. Always a pleasure More

by cknauff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean was the guy who wrote up the visit. Steve Vinti worked on the car.
Oct 29, 2021 -

AutoNation Ford Lincoln Orange Park responded

Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

October 25, 2021

Kyle, my new service advisor, was very professional, pleasant and friendly. His main goal was to take care of the service item I requested, which he did, in a very timely manner. While I have been a c More

by Kelsmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
October 23, 2021

Billing at check out over charged and bill could not be fixed. Issue not resolved. Screw missing top of engine. Under engine cover extremely dirty looked like no one touched a thing. Repair done while trav More

by Bigjim1352
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Cradock
Oct 26, 2021 -

AutoNation Ford Lincoln Orange Park responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (904) 270-9943. We look forward to hearing from you.

October 22, 2021

My visit was for regular service and my experience with service department was absolutely excellent. More

by anjie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember
Oct 24, 2021 -

AutoNation Ford Lincoln Orange Park responded

Hi Anjie. We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 21, 2021

Zero stars!!!I am 75 and this is the Worst service Zero stars!!! I am 75 and this is the Worst service department I have ever dealt with. Made an appointment online to drop Transit Van off for servic More

by Transit-owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jared, Richard
Oct 24, 2021 -

AutoNation Ford Lincoln Orange Park responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (904) 270-9943 -- we hope to hear from you soon.

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