AutoNation Ford Lincoln Orange Park - Service Center

Good as always. Barbie keeps you informed on what’s needed and what’s coming up. Always courteous and professional. needed and what’s coming up. Always courteous and professional. More

I was very very disappointed in the service I received at Auto Nation I had made an appointment for 1:30pm they said it would be 3/5hours before my oil change and tire rotation will be done. I got out of Auto Nation I had made an appointment for 1:30pm they said it would be 3/5hours before my oil change and tire rotation will be done. I got out of there at 5:30pm. That’s not acceptable for a simple service. I will never ever go back to that dealership and will not recommend it to anyone. You guys just lost a valuable customer. More

I came in to the Ford Dealership to buy a Ford Diesel Pickup and ended up with a Doge Pickup. I purchased the oil change (in excess of $4K) program and when it was time to use it I was told that I would Pickup and ended up with a Doge Pickup. I purchased the oil change (in excess of $4K) program and when it was time to use it I was told that I would have to hang around the dealership until the service was complete and that I could not get a ride home because I lived more than five miles away. The next issue is that the batteries went flat and I ended up spending $450.00 plus to replace them. The next issue followed in close proximity a bearing went out on the right front and when I used my repair maintenance agreement, it cost me $400.00 because the Truck was towed to a Doge dealership for repair. After all it is a Doge. Most recently I took my Dodge to Ford for a heating problem in the cab. It never warms up and it gets very cold. The Ford dealership told me they couldn't work on it so they told me to take it to Doge, I reminded them that it could cost me $400.00 because Ford was required to work on my Truck and the deductible was $200.00. They finally agreed to dispatch it to Dodge, and I got the Truck back the same as when I gave it to Ford, cold air in the cab. The only good thing was that Ford didn't charge me anything, and as far as I'm concerned, they shouldn't have, because it still blows cold air and nothing was repaired. During the time of purchase to now, I also replaced the rear breaks. I'm waiting for the next big thing, it has not been a good experience from the purchase to the present. I was supposed to get copies of my contract via email and never did. Because I have bought several cars from your dealership, I trusted them. Never again. I probably will not purchase another vehicle from your dealership and the maintenance experience has been horrid. Christopher C. Lanham Jr. More

We were pretty disappointed at the wait time. It took 3 hours and we had an appointment! We just had the oil changed and they checked 1 thing that was broken on an air vent. hours and we had an appointment! We just had the oil changed and they checked 1 thing that was broken on an air vent. More

David was very professional. They completed the service in a timely manner. I will continue service with the service department. in a timely manner. I will continue service with the service department. More

It took a week before someone would return my call to schedule service for my Motorhome. Kept telling me that the truck department has to handle and they said they would forward to them to return my cal schedule service for my Motorhome. Kept telling me that the truck department has to handle and they said they would forward to them to return my call. Called last Friday and said to drop off Tuesday 11-16at 8am. Would be ready late afternoon, tex me 11-18 at 11:30. Picked up at 3pm. More

Jay in service and Michael in parts provided excellent service to order the correct so that they were available when needed. When we bought our Expedition in for repair, the service department was very b service to order the correct so that they were available when needed. When we bought our Expedition in for repair, the service department was very busy but Jay worked very hard to line up the correct service personnel to ensure that the vehicle work was completed in time so we could take a trip. More

Horrendous! Left my car for 4.5 hours and NOTHING was done to it. Was never told their compressor was out, so didn’t get my 50k Mile check up, zero communication. Had to call several times to get an upda done to it. Was never told their compressor was out, so didn’t get my 50k Mile check up, zero communication. Had to call several times to get an update and when finally got somebody on the line, was informed nothing was done to my vehicle. Made two round trips in two vehicles, wasted gas and time. Spoke with manager who had no solutions at all. After the poor communication, having my car most of the day and completely failing on customer service, you would’ve thought they would’ve tried to idk maybe put a gallon of gas in my car, top off my fluids… nope! Will absolutely never use this dealership again! They took my money for the $65k vehicle I bought but don’t care to service it accordingly. More