AutoNation Ford Lincoln Orange Park - Service Center

We were pretty disappointed at the wait time. It took 3 hours and we had an appointment! We just had the oil changed and they checked 1 thing that was broken on an air vent. hours and we had an appointment! We just had the oil changed and they checked 1 thing that was broken on an air vent. More

It took a week before someone would return my call to schedule service for my Motorhome. Kept telling me that the truck department has to handle and they said they would forward to them to return my cal schedule service for my Motorhome. Kept telling me that the truck department has to handle and they said they would forward to them to return my call. Called last Friday and said to drop off Tuesday 11-16at 8am. Would be ready late afternoon, tex me 11-18 at 11:30. Picked up at 3pm. More

Jay in service and Michael in parts provided excellent service to order the correct so that they were available when needed. When we bought our Expedition in for repair, the service department was very b service to order the correct so that they were available when needed. When we bought our Expedition in for repair, the service department was very busy but Jay worked very hard to line up the correct service personnel to ensure that the vehicle work was completed in time so we could take a trip. More

Horrendous! Left my car for 4.5 hours and NOTHING was done to it. Was never told their compressor was out, so didn’t get my 50k Mile check up, zero communication. Had to call several times to get an upda done to it. Was never told their compressor was out, so didn’t get my 50k Mile check up, zero communication. Had to call several times to get an update and when finally got somebody on the line, was informed nothing was done to my vehicle. Made two round trips in two vehicles, wasted gas and time. Spoke with manager who had no solutions at all. After the poor communication, having my car most of the day and completely failing on customer service, you would’ve thought they would’ve tried to idk maybe put a gallon of gas in my car, top off my fluids… nope! Will absolutely never use this dealership again! They took my money for the $65k vehicle I bought but don’t care to service it accordingly. More

The site did not allow me to give them a 0 Star but it should! Worse service ever! Had my fleet vehicle towed to the location on a Friday. Could not reach the service rep for over a week. Had to engag should! Worse service ever! Had my fleet vehicle towed to the location on a Friday. Could not reach the service rep for over a week. Had to engage my company fleet manager to contact and get the the dealer to respond. When they did finally complete the repairs, when I picked up the vehicle, the "Change Oil" light was on! REALLY?! Did I mention it was a fleet vehicle and all they had to do was get the oil change authorized....!!! Crazy! The porter that delivered my vehicle even told me that they are horrible... WORSE SERVICE EVER!!! Will not take my fleet vehicle back for maintenance nor even consider purchasing a vehicle from AutoNation Ford Lincoln Orange Park. More

Excellent service and the gentleman that helped me was extremely nice and helpful! I would highly recommend this place! extremely nice and helpful! I would highly recommend this place! More

All helpful and does a good job. Thanks for being there for the ford people. for the ford people. More

Went to get my truck serviced and got yelled at by the representative who was responsible for the intake of my vehicle. representative who was responsible for the intake of my vehicle. More