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AutoNation Ford Lincoln Orange Park - Service Center
Jacksonville, FL
809 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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809 Reviews of AutoNation Ford Lincoln Orange Park - Service Center
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January 06, 2022
Took my F150 in at 11:30a (had appointment) and was told it would be about 3 hours before it would be ready. At 4:30p I called repeatedly (never could get anyone on the line); finally, Service Advisor call it would be about 3 hours before it would be ready. At 4:30p I called repeatedly (never could get anyone on the line); finally, Service Advisor called me (around 5:30) to let me know one of their machines was down and it would be the next day before I could get truck. Also, several times I told SA that the oil change should not be charged because I bought a 10-oil change package when I bought the car. I was still charged for it. He said he would have it credited; it never was. I just called back (week later) and asked them to credit it (hopefully I won't have to call again). Overall, the experience was very disappointing More
by good9999
Employees Worked With
Sydney Thorp
January 05, 2022
They were all really nice when I went in but I could not get ahold of anyone for a whole week, I called multiple times for multiple days and never received a call back so I finally just went and picked my c get ahold of anyone for a whole week, I called multiple times for multiple days and never received a call back so I finally just went and picked my car up. More
by Abbeyshep
Employees Worked With
David craddock
January 03, 2022
If it wasn’t for the service advisor, service tech and greeter at the front deck; I would give only one star. Service department was great however, the salespersons aren’t helpful at all. Because of their greeter at the front deck; I would give only one star. Service department was great however, the salespersons aren’t helpful at all. Because of their lack customer service, willingness to simply greet and inquiry when I was walking around the show room floor the dealership lost out on a potential buy and trade-in. More
by cjmoody0674
Employees Worked With
Service department
December 29, 2021
Dianna and Jigna were phenomenal to work with and I’d give the dealer 5 stars but for one critical failure - you cannot get the service shop on the phone. Period. Not even ford could. Dianna was responsi give the dealer 5 stars but for one critical failure - you cannot get the service shop on the phone. Period. Not even ford could. Dianna was responsive to texts so this is no knock on her at all. Just be prepared. I had major trans failure while towing my airstream from key west home to NJ, and limped in without any appointment Jigna was awesome on the intake and got us in and looked at by the trans tech within a few hours. They were great and let me keep the trailer there. Took three weeks for the rebuild and parts these guys got me full ford coverage for 5k worth of work. Jigna fell I’ll and dianna stepped in like a champ. Super friendly and responsive and got the job done right. Sean the service tech seems to have done great work 500 miles in but only time will tell. All in all great experience given the headache situation I had. But I will say it again per other commenters - the service phones ring off the hook and they just don’t answer them. When you’re 1500 miles away facing a huge repair and try to keep a bead on things, that’s super frustrating. Hats off to Dianna Jigna and Sean for a great job. More
by paulpjosephson
Employees Worked With
Dianna/Jigna
