AutoNation Ford Lincoln Orange Park - Service Center

It was 100% better this time. I did not have an appointment and was able to get quick service. The time before when I had an appointment it did not go well. Maybe one day that can be explained to appointment and was able to get quick service. The time before when I had an appointment it did not go well. Maybe one day that can be explained to me. More

They work professionally. Had my car in a good amount of time. I will spread the word time. I will spread the word More

I have been a customer of this dealership for 25 years. Have purchased a half dozen vehicles, all of which have been serviced at their service department. They have always treated me as a valued customer! Have purchased a half dozen vehicles, all of which have been serviced at their service department. They have always treated me as a valued customer! More

Disappointed when I first pulled in, waited in vehicle for 10 minutes no one checked me in. This normally does not happen. I had to exit my vehicle and find someone to be checked in. for 10 minutes no one checked me in. This normally does not happen. I had to exit my vehicle and find someone to be checked in. More

My truck when returning to me was dirty and greasy all around my front seat Front Door and armrest greasy around my front seat Front Door and armrest greasy More

Everything is on point love the way the service worker explained everything to me. Thanks explained everything to me. Thanks More

The service department is terrible. They do not answer the phone, return phone calls or call in a timely manner. Additionally, they forgot my car was there one day, another day my car sat at their service the phone, return phone calls or call in a timely manner. Additionally, they forgot my car was there one day, another day my car sat at their service department for a whole day before anyone looked at it, even though I had an appointment. To top it all off they lost my key fob and were unable to replace it, so I had to use my spare, then I took my car to another dealership. I kept calling autonation about getting a new key fob, but again, they don't answer and they don't return messages. I tried to give them many chances but after 3 awful visits, I am done. When I went to the other dealership they were able to fix my car, offered wonderful, communication and acted like they actually cared. They also got Autonation to finally replace my lost key fob. More

Fast and courteous service. They did not try to upsell. Vehicle was ready when they promised. Vehicle was ready when they promised. More

Saw me at my appt time. Quick and professional service. Discussed recommended service options, but was not pushy. Will be back for future service Discussed recommended service options, but was not pushy. Will be back for future service More

I would have given a 5 Star based on my service adviser, Mr Craddock. He was exceptional! He was patient, thorough and accurate in every interaction. The drawback is the lack of support staffing. Appeared t Mr Craddock. He was exceptional! He was patient, thorough and accurate in every interaction. The drawback is the lack of support staffing. Appeared to be only 3 advisers at any one time, and they had to ferry the customers cars in for them because no one else was available. Truck was completed in time and at a price that compared to the quote. More