AutoNation Ford Lincoln Orange Park - Service Center
Jacksonville, FL
809 Reviews of AutoNation Ford Lincoln Orange Park - Service Center
I always use this dealership every time I do I have a 100% Satisfaction guaranteed they are what you treat me as if I was one of their own I love Having my vehicle service there 100% Satisfaction guaranteed they are what you treat me as if I was one of their own I love Having my vehicle service there More
Awful experience. Under extended warranty but service department had to sub out work for routine repairs. They Treated me like I was no longer a customer once car was at another repair shop. Didn’t appro department had to sub out work for routine repairs. They Treated me like I was no longer a customer once car was at another repair shop. Didn’t approve warranty work or invoice for days. Repair of common issue left me without my car for 21 days. Unless you have a direct number only sales people answer phone or return calls. Had to go to finance or GM a half dozen times to get service department to do anything. One day my daughter and I had to go sit at the dealership because they wouldnt answer a phone call. I have never experienced worse customer care. If I could give zero stars I could do so. More
Vehicle was in for extended warranty work. David and tech(s) supported me through a rough period of about 50 days fighting back and forth with warranty company. In the end, with the proper documents, no tech(s) supported me through a rough period of about 50 days fighting back and forth with warranty company. In the end, with the proper documents, notes and pictures the warranty company did the right thing and repaired the vehicle at no cost to us. Thanks to David for the support, leads and recommendations during this event. More
They was nice and friendly told me the situation with my car what to do about it and the next dealership the only thing I wish you would have had with the paperwork for testing my car I didn't get that car what to do about it and the next dealership the only thing I wish you would have had with the paperwork for testing my car I didn't get that More
David is customer service STUD! Honest and up front and accurate. Take your car or truck here for maintenance. Don't use the fast oil change people. They messed up my oil pan. accurate. Take your car or truck here for maintenance. Don't use the fast oil change people. They messed up my oil pan. More