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AutoNation Ford Lincoln Orange Park - Service Center

Jacksonville, FL

4.6
809 Reviews

809 Reviews of AutoNation Ford Lincoln Orange Park - Service Center

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October 31, 2023

Staff is very friendly. Service department keept me well informed during service and was well informed about warranty etc. I have dropped in to ask about service questions a More

by knightm01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Milsap
Nov 02, 2023 -

AutoNation Ford Lincoln Orange Park responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to stop by if you ever need any more help.

October 30, 2023

Took 2007 Mustang in for "air bag" light on. All that was done was a diagnostic test which costs $200. Told problem was in passenger seat belt. Said part was obsolete and to try a junk yard w More

by kfitzmonkey7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cassandra Niziolek, Christopher Ch... (never saw technician)
Nov 02, 2023 -

AutoNation Ford Lincoln Orange Park responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (904) 372-8639 to discuss what we can do to help.

October 29, 2023

Bought our car new 2019 brought it for service and was very disappointed . Poor ser More

by Crawmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dont know
Nov 01, 2023 -

AutoNation Ford Lincoln Orange Park responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Orange Park. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (904) 270-9943 to discuss what we can do to help.

October 27, 2023

Jessica, greeted me knowing I had been there in March for the same reason. Air and heat did not work. I feel she got a mechanic to start working on my car. Especially, since this was the 6th time I came to F More

by jenny
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Oct 27, 2023 -

jenny responded

I hope this time the Air & Heat work a long time. Six time for service on the same item is crazy. I do realize the parts were the cause of the problems not the service. BUT SIX TIMES TO FIX THE SAME ITEMS, REALLY!

October 20, 2023

I have been taking my F-150 to Ato nation Ford Orange Park since almost new. The service I received went above and beyond expectations. My service manager (Ranae) listen to what I wanted and went step by More

by hcmccollum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ranae (Serice rep) and Cris (Mechanic)
Oct 23, 2023 -

AutoNation Ford Lincoln Orange Park responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

Oct 23, 2023 -

AutoNation Ford Lincoln Orange Park responded

Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 19, 2023

Service department was prompt and courteous. Worked with me to get my car serviced, and fully communicated all repairs and upcoming services needed. More

by elizabeth.satterfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Holmes
Oct 21, 2023 -

AutoNation Ford Lincoln Orange Park responded

Hi Elizabeth, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 12, 2023

Considering my vehicle is 22 yrs old and bought from this dealership, they do a good job of keeping it running for me given that parts are very hard to come by and we partner in finding them. Their service a More

by Judy N.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corky
Oct 13, 2023 -

AutoNation Ford Lincoln Orange Park responded

Hi Judy, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

October 09, 2023

Corky/Richard is professional and courteous as well as the transportation driver. Cassandra was also professional and courteous. I found it difficult to find out if my vehicle was finished. I know your de More

by valcab1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard, Cassandra, and the transportation driver
Oct 11, 2023 -

AutoNation Ford Lincoln Orange Park responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

Oct 11, 2023 -

AutoNation Ford Lincoln Orange Park responded

Hi, thank you for taking the time to leave us feedback. If you'd be willing to provide more feedback, please reach out to us at (904) 270-9943 so we can assist you further.

October 08, 2023

AutoNation has always worked on all my vehicles. Such a friendly staff. The only issue I had is that I was told a time that it was going to be ready but it wasn't. More

by Teaira Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lincoln service dept.
Oct 09, 2023 -

AutoNation Ford Lincoln Orange Park responded

Hello Teaira, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

October 02, 2023

I was pleasantly surprised when I last had my servicing done at the Orange Park location. Not only did they do a great job of updating the service my vehicle needed, but they also washed and vacuumed my More

by enterpriser2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renae' Whitehead
Oct 05, 2023 -

AutoNation Ford Lincoln Orange Park responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

Oct 05, 2023 -

AutoNation Ford Lincoln Orange Park responded

Hi, we are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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