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AutoNation Ford Lincoln Orange Park - Service Center

Jacksonville, FL

4.6
809 Reviews

809 Reviews of AutoNation Ford Lincoln Orange Park - Service Center

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July 27, 2022

Scheduled service dropped off at 8:00am came back at 4:10pm service advisor said he would check status. At 5:40pm was told nobody touched my truck. More

by kenneyjohn
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Ryan
Jul 29, 2022 -

AutoNation Ford Lincoln Orange Park responded

Hello, we are deeply disappointed by your experience at AutoNation Lincoln Orange Park. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (904) 372-8639 to discuss what we can do to help.

July 26, 2022

I didn’t have to wait long for the service of my Mustang. I waited in their customer service area, which had a nice desk cubicle where I easily set up my laptop. David gave me an ETA and let me know when the More

by CSJax12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Craddock
Jul 29, 2022 -

AutoNation Ford Lincoln Orange Park responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

Jul 29, 2022 -

AutoNation Ford Lincoln Orange Park responded

Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 26, 2022

Service was great! Everyone was very professional and courteous. I was informed about the problem and expected time of repair. My car was repaired in the promised ti More

by Deborah Clark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David, I am sorry I can not remember the ladies I spoke to but they very professional and helpful. Thank you to all.
Jul 29, 2022 -

AutoNation Ford Lincoln Orange Park responded

Hello Deborah, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

Jul 29, 2022 -

AutoNation Ford Lincoln Orange Park responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 25, 2022

Very professional and courteous staff in service especially Isaac . Would highly recommend the service department More

by Pam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Isaac
Jul 28, 2022 -

AutoNation Ford Lincoln Orange Park responded

Hello Pam, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Ford Orange Park and we hope to be of service again in the future.

July 25, 2022

Told them outlet in trunk area out. Said they fixed but didn't charge because didn't have a price code. Checked it and it doesn't work. Was not fixed. More

by navy19771981
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian I believe
Jul 28, 2022 -

AutoNation Ford Lincoln Orange Park responded

Hello, thank you for taking the time to leave us feedback. If you would be willing to give us another chance in the future, please reach out to our General Manager at (904) 270-9943. We would appreciate the chance to turn your experience around.

July 25, 2022

Service repair on AC. Tech had trouble finding the problem at first but fixed it on the 2nd visit. More

by isihea55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renea
Jul 27, 2022 -

AutoNation Ford Lincoln Orange Park responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Jul 28, 2022 -

AutoNation Ford Lincoln Orange Park responded

Hi, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!

July 24, 2022

The service was outstanding. Very courteous staff who were knowledgeable about their services. Were more than willing to accomodate my needs More

by mh_lateef
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
Jul 27, 2022 -

AutoNation Ford Lincoln Orange Park responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

Jul 28, 2022 -

AutoNation Ford Lincoln Orange Park responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

July 24, 2022

"I can always trust Ford Motor Company. " To ultimately come through when they mess up and I catch it! I used to get a better report of what was done, all the way to telling me on paper tha More

by mthkeh4117
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Forgot The New Guy Name
Jul 27, 2022 -

AutoNation Ford Lincoln Orange Park responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Orange Park. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

Jul 28, 2022 -

AutoNation Ford Lincoln Orange Park responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

Jul 28, 2022 -

mthkeh4117 responded

My first line above was sarcasm toward that service department. The issues I had did not seem to get published here either. Good cherry picking, this will be my last reply. Cheers.

July 23, 2022

My wife and I have purchased 4 cars from this dealership, 1 used and 3 new, What more do I need to say. More

by SELFusion
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Holmes
Jul 26, 2022 -

AutoNation Ford Lincoln Orange Park responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Orange Park. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

Jul 26, 2022 -

AutoNation Ford Lincoln Orange Park responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Lincoln Orange Park. If you have any further questions, please give us a call. We're always happy to help!

July 22, 2022

Had an appointment to get an oil change and some brake work done. Everything was done in a timely manner and David was super helpful at check out. More

by cpgroovy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David, C
Jul 26, 2022 -

AutoNation Ford Lincoln Orange Park responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Orange Park. Don't hesitate to call us if you ever need anything. Be safe on the road!

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