AutoNation Ford Lincoln Orange Park - Service Center

Service advisor Ranee’ Whitehead was excellent and a pleasure to work with. Kept me informed of work being done and progress pleasure to work with. Kept me informed of work being done and progress More

Very clean, punctual and courteous with a great rewards saving program . Will recommend to friends and family saving program . Will recommend to friends and family More

Always is helpful with service requests. Knowledgeable about products and service inquiries. Staff is friendly Knowledgeable about products and service inquiries. Staff is friendly More

I have never experienced a company that is complacent with their employees lying to customers about their vehicles and when confronted after being caught in the lies both Associates and managers alike ha with their employees lying to customers about their vehicles and when confronted after being caught in the lies both Associates and managers alike have a nonchalant response and demeanor. They have extremely poor communication with their service department both internally and with the customer as when my vehicle had been there for 10 weeks I had to repeatedly explain situations to Associates and managers, after my vehicle I've been there for 3 weeks they had forgot why it was even there, after I had been there for 5 weeks I had been told that the problem had to be identified and parts were already ordered but the issue lied with the manufacturer shipping parts but had later found out after repeatedly asking and never getting an answer until a week and a half later that the part had not been ordered until the vehicle had already been there for 8 weeks. When given the chance after speaking with AutoNation corporate the dealership showed absolutely no remorse or care for the situation they had caused. Due to their incompetencies I was put in both financial and personal situations that resulted in me needing to buy an entirely new vehicle while waiting for this one. We'll also be leaving a review about their corporate headquarters as their concierge service to deal with complaints has also appear to be equally incompetent. If looking to purchase or service a vehicle I highly recommend looking elsewhere. More

Friendly piple and professional staff beast experience purchasing the car at AutoNation Ford Linln Orange Park purchasing the car at AutoNation Ford Linln Orange Park More

The girl that helped me Renae was very helpful on getting me in and out of there would highly recommend your place me in and out of there would highly recommend your place More

Great work, consistent updates from staff, outstanding service from Matt , he really went out of his way to ensure our issue was resolved service from Matt , he really went out of his way to ensure our issue was resolved More

Staff was always available and provided feedback on the status of my car and questions. status of my car and questions. More

Had terrible customer service this week. Dismissive and unhelpful Kayla Cody was the worst. Pathetic Dismissive and unhelpful Kayla Cody was the worst. Pathetic More

Outstanding customer service from everyone! Truly professional! My advisor who I believe is Rene was awesome as well! Truly professional! My advisor who I believe is Rene was awesome as well! More