AutoNation Ford Lincoln Orange Park - Service Center

prompt, courteous service! finished sooner than expected. was there for a recall and was taken care of promptly. finished sooner than expected. was there for a recall and was taken care of promptly. More

The mechanic made a video and came to me in person to show me a problem he discovered, thanks to customer service rep Renae Whitehead. She's excellent at her job! show me a problem he discovered, thanks to customer service rep Renae Whitehead. She's excellent at her job! More

People are nice and helpful especially Matthew Holmes that help me on my car and had it done fast enough that help me on my car and had it done fast enough More

I had a recall on my Escape --- Dave, my service manager took over, and amazed me with how quickly the work was done. just blew me away --i was expecting half the day at least, and it was all completed in took over, and amazed me with how quickly the work was done. just blew me away --i was expecting half the day at least, and it was all completed in less than one hour, and done well. Thank you, Dave for such great service!! More

Work was done as I wanted and in a timely manner. Service people were friendly and helpful and the even cleaned the car which made the wife happy Service people were friendly and helpful and the even cleaned the car which made the wife happy More

Have bought my last 6 or 7 vehicles and always get my service done here. Always prompt and on time and honest about the work I needed. service done here. Always prompt and on time and honest about the work I needed. More

AutoNation Ford Lincoln Orange Park is very poorly equipped and organized to efficiently and timely do any type of service on a motorhome built on a Ford truck chassis. In my case it is a motorhome o equipped and organized to efficiently and timely do any type of service on a motorhome built on a Ford truck chassis. In my case it is a motorhome on a Ford F-53 chassis. Any service appointment takes up to 4 weeks to complete from the date they tell you to bring in it. This is not because of waiting for parts, but because they only have one usable lift and way too much backlog. Instead of suspending appointments and working the backlog off, they continue to accept service appointments they cannot timely fulfill. The technicians also seem ill-equipped or insufficiently trained to understand all the chassis requirements and nuisances of an RV on a Ford chassis. Many services were done haphazardly, and several follow-on issues were completely missed. This caused me to have to bring the vehicle back for repairs several times that should have been handled the first time.! There is also a lack of management oversite and control in connection with warranty claims. Technicians are given the final say on claims. A warranty is a legal contract and document. Technicians may know their way around the mechanics of a vehicle, but not the legal nuisances of a complicated contractual document and obligation such as a warranty. My particular problem was denied warranty coverage by a technician without Management's involvement, despite my several requests to get them involved. Don't bring your RV here, you will be very frustrated, disappointed and most likely overpay for service! More

as per usual when its time for service i call my service advisor barbara and she sets up my pickup and delivery of my lincoln and will furnish me a free loaner if wanted then within a short time line retur advisor barbara and she sets up my pickup and delivery of my lincoln and will furnish me a free loaner if wanted then within a short time line returns my car back and will wash it if desired a 5 star dealer i have been dealing with when it was mike shad ford More

Ashley set up my appointment. I also got a reminder notice by email. They took me right away when I arrived. The blond female who came out to get my info already knew my name & ex I also got a reminder notice by email. They took me right away when I arrived. The blond female who came out to get my info already knew my name & expected me. She was very nice & friendly. The service advisor then came out & we went over what I wanted done. They took care of me as I waited for them to complete my oil change & check out a few things. The service advisor was very professional. I would highly recommend this service center for doing a great job on my vehicle. More

Great team advisor who help get my recall fix fast with parts ordered and fixed correctly parts ordered and fixed correctly More