AutoNation Ford Lincoln Orange Park - Service Center

Having to have a vehicle serviced is never convenient but AutoNation Orange Park made it as painless as possible with a friendly staff and lovely waiting area AutoNation Orange Park made it as painless as possible with a friendly staff and lovely waiting area More

The communication between parts department and service department is non-existent. Nobody knows what is going on. I went into the parts department to order replacement parts for my Ford Explorer and w department is non-existent. Nobody knows what is going on. I went into the parts department to order replacement parts for my Ford Explorer and was given the part number and cost of the parts and a print out of the part, the part number and the cost of the parts. I was recommended to have Ford Dealership do the installation as there are special tools needed so I won't break anything if I tried to do the installation myself. Walked over to the service department, showed them the print out from the parts department which was in stock at the location and scheduled the appointment for the following week on November 21. The car was kept over night and picked it up on November 22. The invoice given to me I was shocked as the parts on the print out from the part department was $113.77 for each part x 4 = 455.08 plus labor / service for the removal and replacement was $164.99. Total expectation of $620.07 before sales tax which based on the amount I approved the service center to proceed. When I arrived to pickup the car the parts charges were $816.99 NOT $455.08 and miscellaneous charge of $65.00 whatever that is as no description on the invoice for it. The service charge was correct at $164.99 The total invoice was $1019.94 and I was shocked. I have all the paperwork to show for the parts and service cost and the person at the desk said I need to contact the service manager which wasn't there at the time I picked up my car. I attempted to contact the service manager 3 times and left voicemails which he never called back once to speak with me. I am NOT happy about the experience I received at the service center. Until this day NO ONE has contacted me. More

The people I deal with when getting service at this dealership always take such good care of me!! They are friendly and helpful. I worked with Corky this time and besides what I came there for, he ma dealership always take such good care of me!! They are friendly and helpful. I worked with Corky this time and besides what I came there for, he made sure that a recall fix I needed was taken care of too. And, considering what was time, my regular service, blinker repair, and the recall still only took 2 hours. And, he had the car run through the car was too! The waiting area was comfortable. More

I have used this dealer for over 5 years for all of my service work and I will not be back to this dealer again. Doesn’t communicate, didn’t fix my issues or communicate that they were not fixed after hav service work and I will not be back to this dealer again. Doesn’t communicate, didn’t fix my issues or communicate that they were not fixed after having the vehicle a week. I have zero confidence in their ability to service my needs and communicate effectively. More

Had to have my battery replaced. Got a price quote from Ford. Thought it was too high. Checked with auto parts store and they quoted almost same price. I’m amazed at the increase Got a price quote from Ford. Thought it was too high. Checked with auto parts store and they quoted almost same price. I’m amazed at the increase in the price of batteries since my last replacement about three years ago. (almost doubled). That being said, I went to Ford dealer in Orange Park. I have received very good service there since purchasing my Escape there in 2015. Ashley was the service rep who handled my battery replacement. She is efficient and very courteous. More

The team at Auto Nation is great. They have always had excellent customer service . David is awesome . Always keeps his clients updated on status. They have always had excellent customer service . David is awesome . Always keeps his clients updated on status. More

Even though it took six weeks to get my car back, I was very pleased with Ashley in the Service Dept. She kept me up to date and finally got things moving after getting a supervisor involved. My car is very pleased with Ashley in the Service Dept. She kept me up to date and finally got things moving after getting a supervisor involved. My car is a 2017 Lincoln MKC with 60K miles and the engine failed. Ford replaced the engine under my extended warranty. It did however take two weeks before a technician was available to work on it and I think they need to hire more techs or work on better time management of vehicles that have been there the longest ! Overall, I would bring my car back here as long as Ashley is the advisor ! More

I'm very pleased with service I received to get my truck diagnosed to determine the problem. It was minor and they corrected it and tested it to make sure it didn't happen again. The service MGR and other s diagnosed to determine the problem. It was minor and they corrected it and tested it to make sure it didn't happen again. The service MGR and other services Representatives took the time to answer my questions. M. Maxson More

Ranae Whitehead and her team are one of the best! She got me in even though they were already at capacity and was able to service my car when the engine light came on. I was distressed as I had so She got me in even though they were already at capacity and was able to service my car when the engine light came on. I was distressed as I had so many things on my plate and she showed compassion and truly wanted to help!! We have been going to this dealer since 2007. Bill was our service agent for years until he retired and it took me a few years to finally be matched up with someone who will listen and help. Just when I thought I would have to find another shop. Thank you Ranae. See in 3000 miles!!! More

New to the area Upon moving to the area I met Service Advisor Ranae’ Whitehead. I told her that I was very pleased with the service I had received in the past from Coggin Ford. She listen and stated that Advisor Ranae’ Whitehead. I told her that I was very pleased with the service I had received in the past from Coggin Ford. She listen and stated that her job was to win my service. Well, she has as well as my confidence! I’m very pleased with her professionalism and honesty, and pleased to be apart of the Autonation Family! More