AutoNation Ford Lincoln Orange Park - Service Center

All service personnel were courteous, professional, and knowledgeable. My repair and all suggested maintenance was done in a timely manner. It was a very pleasant experience. knowledgeable. My repair and all suggested maintenance was done in a timely manner. It was a very pleasant experience. More

Dealership is clean, the people you deal with are courteous, professional. The problem comes from when you ask for a specific maintenance procedure to be done on your vehicle, make sure you stand yo courteous, professional. The problem comes from when you ask for a specific maintenance procedure to be done on your vehicle, make sure you stand your ground because they will push their ideas on what you should get serviced instead of what you requested. For example, I wanted the Ford 100K mile service done on my 2017 F150, and instead got much less due to being sold on different Ford service specials. Also another issue to watch out for is if you tell them of a specific issue, IE my front left hub needs replace, they will charge you $160 for a "diagnostic" fee to let you know that you were in fact correct that your hub does in fact need replaced. You really have to do your homework if you are going to have your vehicle serviced to prevent being taking advantage of. Next example, after getting my truck back and going over the notes I noticed it was mentioned the truck had a "massive oil leak", yet that was never mentioned to me at the dealership. This is something that is a bit important to know, and would have been nice to have more information on. For example, did they check the oil prior to draining it? If so, how low was it? More information is always better, instead I got a bunch of "I really don't know's", but bring it in and for $160 we can do a diagnostic on it and find the source of the leak"... I have never smelled a bit of burning oil, have never had a drop of oil on my driveway, so I inspected further. The oil on the pan was caused from the oil filter leaking when it was changed, spilling/draining on everything and not being cleaned up afterwards. I will not be taking my truck back here for servicing to say the least. More

The work done was fine but communication was lacking. We made an appointment at 7am and dropped the vehicle off the night before. At the end of the day I was never notified that the work was not done. We made an appointment at 7am and dropped the vehicle off the night before. At the end of the day I was never notified that the work was not done. I had to call the next Morning to get a status. I was told it would be ready around noon and they would call to confirm. By 2pm I had not heard anything. I called back and left a message for the advisor to call me. No call back. Finally at 5pm I called again and was told the vehicle was ready and I had to try to get there by 6:30pm to pick it up. More

In for a warranty claim and felt as if I were a "paying" customer. Renee and all the staff made it a breeze to get through, and even chatted with the GM or Sm about the Maverick. 10/10 for sure! customer. Renee and all the staff made it a breeze to get through, and even chatted with the GM or Sm about the Maverick. 10/10 for sure! More

I dropped my car off for the regular maintenence. I was a little worried because I drive an Acura TLX but, they did such an amazing job! I will never go anywhere else! Thank you Renee for being awes I was a little worried because I drive an Acura TLX but, they did such an amazing job! I will never go anywhere else! Thank you Renee for being awesome! More

I made an appoint and it made the process go smoother and quicker. Steve did a great job helping me out with the service of my vehicle. quicker. Steve did a great job helping me out with the service of my vehicle. More

The dealership was very nice. They were very timely and helpful during my oil change. They were very timely and helpful during my oil change. More

Brought my car in for a safety recall and oil change. All scheduled work was completed on time. Service department discovered a second recall notice that needed attention. I retrieved my car and returned All scheduled work was completed on time. Service department discovered a second recall notice that needed attention. I retrieved my car and returned two days later to have the additional work completed. Very satisfied with the line communication with my service rep. More

The issue with this location is they seem to always overbook. I always drop off a day Early and it has never fails, I calls to see if its ready at the end of the day they say it will be done and it ne overbook. I always drop off a day Early and it has never fails, I calls to see if its ready at the end of the day they say it will be done and it never gets done.I made an appointment, was told they oredered the parts and they had them in for the recall , I got a call stating i would probally need the front end align,I okeyed, and again a day earlier it was dropped off and was told it would be ready the next day after lunch some time. I called never can get anyone to answer or call me back go to dealership that evening and was told not done , they stated they had to many unit couldnt get to it. No suggestion as to when they could get to it so I just took my car home parked in driveway afraid to continue to drive because it state safety recall!! More

I have been buying vehicles her for the last 20 plus years. The last time I brought my truck in for service they found the problem ordered the part, still hasn't come in 6 weeks later, but my biggest pr years. The last time I brought my truck in for service they found the problem ordered the part, still hasn't come in 6 weeks later, but my biggest problem was they didn't let me know I could take it until we called to see progress. More