AutoNation Ford Lincoln Orange Park - Service Center

Jessica Henry was super helpful, keeping me informed of what was happening with my car with phone calls. When I picked up my car Jessica wasn't there, but another lady and gentleman were also very friendly what was happening with my car with phone calls. When I picked up my car Jessica wasn't there, but another lady and gentleman were also very friendly and helpful, and my car was brought to me within minutes. More

Great service and follow up on scheduling future service visits. Pearl is pleasant to work with and very focused on customer service visits. Pearl is pleasant to work with and very focused on customer service More

I was very appreciative of 3 employees today. Heather welcomed to the new Lincoln building, gave me a mini tour and made me feel appreciated as she completed my paper work. Also, Katie, the recep Heather welcomed to the new Lincoln building, gave me a mini tour and made me feel appreciated as she completed my paper work. Also, Katie, the receptionist in the Lincoln building came over a couple of times while II waited for my MKC to be fixed asking me if I needed anything and she loaned me her phone charger when my came near to dying as I'd left the cable in my car. Finally Matt oversaw my leaving with a cheerful and friendly aplomb that, to me, typifies why I've been coming to this dealership for nearly 20 years. About the new building - it offer a comfortable, bright, un-stressful atmosphere that made the hours of my wait go by rather quickly. (I should stress that the wait was my choice as I can knit/read anywhere and many of my friends were busy. One suggestion I would make is the addition of a couple of higher tables or desks for those of who might want to work while we're waiting. Overall, a pleasing experience. More

Ashley always takes care of business. She is very knowledgeable and continues to make sure our trucks well kept!! AutoNation of Orange Park is on top of things! She is very knowledgeable and continues to make sure our trucks well kept!! AutoNation of Orange Park is on top of things! More

All the employees are very friendly and courteous. The service department is outstanding, my service advisor works with me to get my appointments for my schedule. The service department is outstanding, my service advisor works with me to get my appointments for my schedule. More

I had to make multiple visits to yet my touch screen fixed. As of today the screen or mechanism is still not functioning properly. fixed. As of today the screen or mechanism is still not functioning properly. More

Very nice and understand to my needs. Definitely recommend. Didn't overcharge me just because I'm a woman like so many other places have tried. When you need something done go here. Definitely recommend. Didn't overcharge me just because I'm a woman like so many other places have tried. When you need something done go here. More

Customer service is great. Barbie Feagle was a great help. Your service tech needs to be fired. He told me I needed an engine an I didn’t. I took it somewhere else because Barbie Feagle was a great help. Your service tech needs to be fired. He told me I needed an engine an I didn’t. I took it somewhere else because the warrant was a problem an They check it out an found the Service tech had not tighten things down . The radiator cap was left open,the spark plug that he checked wasn’t put back correct an the plate was not screwed back down. I had a wrecker pick it up an cost me $100. Thank God I did because it would have broke down with me if I didn’t do this. I am sorry I cannot give a good review at this time because of your help. Betty E Feagle I am no kin to Barbie Feagle just friends an she was a great help. More

From start to finish Jessica kept me informed of the whole process and they were quick and efficient with the work they were doing and communicating with myself and the warranty company. Great job and I whole process and they were quick and efficient with the work they were doing and communicating with myself and the warranty company. Great job and I’ll definitely be back. More

The online scheduling was very easy and convenient. The dealership was clean and everyone was nice that I talked with. The dealership was clean and everyone was nice that I talked with. More