AutoNation Ford Lincoln Orange Park - Service Center
Jacksonville, FL
809 Reviews of AutoNation Ford Lincoln Orange Park - Service Center
I purchased a new truck here. For the last 5 years I have been returning to have my truck serviced. Always treat me with respect. They have a great service team. Awesome mechanics For the last 5 years I have been returning to have my truck serviced. Always treat me with respect. They have a great service team. Awesome mechanics. More
I’ve been working with the offer the last 20 years or more. I have no problem with you. My next vehicle will come from automated more. I have no problem with you. My next vehicle will come from automated More
The service Cassandra provided for my Wife’s Escape was outstanding. When I was called and asked I provided a 1 because the last 2 times I’ve had a vehicle in for service there was no survey provided. Th outstanding. When I was called and asked I provided a 1 because the last 2 times I’ve had a vehicle in for service there was no survey provided. The most recent was due to coolant going into the number 3 cylinder which caused a miss fire. This took over a month and a half to fix. When I called the number straight to Jessica who was the Service Rep she would never answer. I either had to call the main store number or call from a phone not tied to my account. You really need to turn on the Caller ID for them. Then in October of 21 my Ranger was also worked on there and that was over four months long. I understood there were parts issues then with Covid but I have at least 3 text messages and then a couple calls also from Collision it was going for paint. Then they were waiting on a hinge for the hood that was on back order. After they gave me that twice I had my brother check, he previously worked for a Ford Dealership. They were able to locate the hinge in Atlanta, Ga., Indian Hook, SC and also in Lakeland, Fl. When I called Collision at the dealership they magically had one show up. After my Ranger was there for three months I send emails to the GM, Customer Service Rep and others that I could find on your website. Either I got no reply or they came back undeliverable. It’s amazing how I never got a survey for these visits. More
1. Professional. 2 Knowledgeable. 3. Honest 4. Timely. 5. Recommend things that need attention 6. Car washis great. 7. Cannot say enough. 8. Wonderful parts department. Timely. 5. Recommend things that need attention 6. Car washis great. 7. Cannot say enough. 8. Wonderful parts department. More