AutoNation Ford Lincoln Orange Park - Service Center

Went for regular oil change which took the time as expected but waited another hour to wash my truck. Will not ask for a wash again. expected but waited another hour to wash my truck. Will not ask for a wash again. More

I called in to schedule a time to have the front camera diagnosed on my Lincoln, as well as get the scheduled services for my mileage. I was told that I would have to leave the car with them for 3-5 days diagnosed on my Lincoln, as well as get the scheduled services for my mileage. I was told that I would have to leave the car with them for 3-5 days before anyone could work on it, because of staffing issues. I told the service advisor there was no reason to leave the car there up to 5 days when I live 10 minutes away and could bring it in when they found the time to work on it. He refused and said I had to leave it there. Ridiculous. I have been a customer here for over 5 years, but I will not be any longer. More

David in the service department is great, thorough and helpful! All the staff is great to work with! helpful! All the staff is great to work with! More

Had recall service done. Finished quickly and on time promised. Easy to schedule and at time I wanted. Finished quickly and on time promised. Easy to schedule and at time I wanted. More

Unfortunately, my suv had to be towed again to the dealer for the same issue that was supposedly fixed a week before (after paying $700 plus 5 days rental costs for a fully warranted vehicle). the fact that for the same issue that was supposedly fixed a week before (after paying $700 plus 5 days rental costs for a fully warranted vehicle). the fact that I stalled completely out on the highway the first time was scary enough - but it was the second time just a week later on another busy highway that was the scariest. But it was Jennifer at the Ford service desk that calmed my fears to a low roar and eventually helped to restore my trust in the system. She immediately saw what needed to be done - got me into a loaner and got the service people to actually test drive the car after giving another go at repairing it. Fortunately I didn’t have to pay for the second go around.This month has been a real education. More

Great friendly and professional service. Knowledgeable staff. Easy scheduling and work always done in a timely manner. Knowledgeable staff. Easy scheduling and work always done in a timely manner. More

They did exactly what they said. No up charge. Very professional dealership. Definitely will use again No up charge. Very professional dealership. Definitely will use again More

David was great. He let me know what was going on, and he was kept me up to date. He let me know what was going on, and he was kept me up to date. More

Barbie Fieger provided friendly and efficient service during my recent visit. She was attentive to my needs and a pleasure to work with. during my recent visit. She was attentive to my needs and a pleasure to work with. More

When I arrived to pick up my vehicle after service, the advisor Jessica, handed me my key, asked me if I knew where my vehicle was parked and had me go get it. I’ve never had to walk out to a parking lot t advisor Jessica, handed me my key, asked me if I knew where my vehicle was parked and had me go get it. I’ve never had to walk out to a parking lot to retrieve my vehicle. It’s always been brought up to me. She never even went over the services performed. Additionally, they didn’t even attempt to wash it. I guess I will just go back to Bozard Ford in the future service needs. More