AutoNation Ford Lincoln Orange Park

We recently had our 2019 Ford F-150 service at auto nation ford.we were very pleased with the professionalism of everyone we talked to. The young gentleman that worked with us is a asset to your servic nation ford.we were very pleased with the professionalism of everyone we talked to. The young gentleman that worked with us is a asset to your service department. Thank you for the excellent service you provided me! Don P. More

Great service and understanding people, friendl Ty y atmosphere. Saturday short handed but manage to get job done well. atmosphere. Saturday short handed but manage to get job done well. More

Jeremy in the truck shop took over as my service writer after 2 months of my truck being there with little communication and did a great job keeping me informed on what was the continuing status on my truc after 2 months of my truck being there with little communication and did a great job keeping me informed on what was the continuing status on my truck. 3 months and $8000 later it's fixed and running properly More

Excellent service from sales department, very professional team and highly recommend to my friend and family professional team and highly recommend to my friend and family More

Service department especially Jeremy the service writer were outstanding. Courteous, professional, very attentive. Responded by call or text with every question. were outstanding. Courteous, professional, very attentive. Responded by call or text with every question. More

Great staff, very knowledgeable, easy to work with and efficient. I bought 2 vehicles this past year and was able to get a good price and value for my trade. efficient. I bought 2 vehicles this past year and was able to get a good price and value for my trade. More

I’ve been dealing with AutoNation way before when they were just a Ford dealer ship and have always been happy with my service and will always stay with them were just a Ford dealer ship and have always been happy with my service and will always stay with them More

Everyone helped greatly and made time to answer all of my questions while not taking a crazy long time to finish paperwork. questions while not taking a crazy long time to finish paperwork. More

Worst at it's best. I bought my truck here brand new in 2017. I've been coming here for maintenance and upkeeping to ensure the life extension of my truck and also a loyal customer. I'm saddened to say it 2017. I've been coming here for maintenance and upkeeping to ensure the life extension of my truck and also a loyal customer. I'm saddened to say it's getting money hunger and full b.s. recommendations that was not necessary or needed. My last 2 oil changes had different prices. September 2021 was $105 with military discount and January 2022 was $90, remember same services. I have all my receipts and did a comparison from 2017 to 2022. I talked to the new service manager for the truck shop Brad about it, he said he doesn't not make up the prices, Autonation does. I asked him why does the price differ for the same service, he said he does not know that's Autonation prices. So the last 2 oil changes I've had, September 2021, Brad told me the inspection or recommendation that needed to be done, it was cabin filter and both front brakes. He can set up a schedule for brakes and I told him go ahed. I came in the office ready to pay, he said I need to change the cabin filter it's a little dirty, I told him I just changed it a week ago. He said it's just a recommendation, $85 for cabin filter that I change it in less than 10 minutes for $12.36, that is gouging at it's best. Same thing happen January 2022, but this time cabin filter, 2 front brakes, hood stand shocks broke, and a leak at the transfer case. He recommends do the brakes first, I told him I'll call later to schedule it. Also I asked about the hood shocks, how is this possible the only time it opens when I bring it here, default answer is well some vehicles are like that. They're the only ones open my hood and somehow I have to pay for it, I still can figure it out. I told Brad, how is it possible to have a leak at the transfer case if I've been coming here to ensure my vehicle is in tip top shape and prevent this issues. I was just here in September, was the inspection thorough? These things went through mind, just couldn't comprehend that hopes of bringing your vehicle to the dealership will ensure the quality life extension. I won't be back here. The last draw was when I compared all the receipts with different prices same services. I hope the management will look thorough into this, and take action. The employees also will debunk everything if get asked by the management, so management will take their employees word for it. If they want to learn one of the best service department is Mazda. They record everything and send it to the customer, report of findings, inspection, and recommendation. It is sad to see people who work hard and tirelessly to earn their money spend on something that they don't need. Honesty will ensure happiness and fulfillment in your hard work, success will be infinite. Please get rid of the bad apples, be honest. One last thing, what is the purpose of scheduling appointment but cannot commit to this schedule. 2 hours waiting for an oil change is ridiculous, especially if I had an appointment. Thank you but no thank you I will go somewhere else to look for honest mechanics. More

Correction!!Worst at it's best. I bought my truck here Correction!! Worst at it's best. I bought my truck here brand new in 2017. I've been coming here for maintenance and upkeeping to ensure the life ext Correction!! Worst at it's best. I bought my truck here brand new in 2017. I've been coming here for maintenance and upkeeping to ensure the life extension of my truck and also a loyal customer. I'm saddened to say it's getting money hunger and full b.s. recommendations that was not necessary or needed. My last 2 oil changes had different prices. September 2021 was $105 with military discount and January 2022 was $90, remember same services. I have all my receipts and did a comparison from 2017 to 2022. I talked to the new service manager for the truck shop Jeremy about it, he said he doesn't not make up the prices, Autonation does. I asked him why does the price differ for the same service, he said he does not know that's Autonation prices. So the last 2 oil changes I've had, September 2021, Brad told me the inspection or recommendation that needed to be done, it was cabin filter and both front brakes. He can set up a schedule for brakes and I told him go ahed. I came in the office ready to pay, he said I need to change the cabin filter it's a little dirty, I told him I just changed it a week ago. He said it's just a recommendation, $85 for cabin filter that I change it in less than 10 minutes for $12.36, that is gouging at it's best. Same thing happen January 2022, but this time cabin filter, 2 front brakes, hood stand shocks broke, and a leak at the transfer case. He recommends do the brakes first, I told him I'll call later to schedule it. Also I asked about the hood shocks, how is this possible the only time it opens when I bring it here, default answer is well some vehicles are like that. They're the only ones open my hood and somehow I have to pay for it, I still can figure it out. I told Jeremy, how is it possible to have a leak at the transfer case if I've been coming here to ensure my vehicle is in tip top shape and prevent this issues. I was just here in September, was the inspection thorough? These things went through mind, just couldn't comprehend that hopes of bringing your vehicle to the dealership will ensure the quality life extension. I won't be back here. The last draw was when I compared all the receipts with different prices same services. I hope the management will look thorough into this, and take action. The employees also will debunk everything if get asked by the management, so management will take their employees word for it. If they want to learn one of the best service department is Mazda. They record everything and send it to the customer, report of findings, inspection, and recommendation. It is sad to see people who work hard and tirelessly to earn their money spend on something that they don't need. Honesty will ensure happiness and fulfillment in your hard work, success will be infinite. Please get rid of the bad apples, be honest. One last thing, what is the purpose of scheduling appointment but cannot commit to this schedule. 2 hours waiting for an oil change is ridiculous, especially if I had an appointment. Thank you but no thank you I will go somewhere else to look for honest people. More