AutoNation Ford Lincoln Orange Park

I had made an appointment for an oil change at 7:00 A. M. Apparently, whoever booked appointments also booked at least 9 or 10 others for the same day and time (Tues. March 15). After my car was checked M. Apparently, whoever booked appointments also booked at least 9 or 10 others for the same day and time (Tues. March 15). After my car was checked in by advisor Dianna, I waited nearly an hour before getting the promised text message, "hello". Then, after waiting nearly another hour and sending several text messages (no response), I went over to the office to speak to her, but she was so busy with other customers that there was no time to talk...she acknowledged my texts. Shortly after that she texted that the mechanic had several suggestions for attention and came over to the waiting room to show them to me. I decided that none of those needed attention and she went back to tell the mechanic to return the car to me. During all this time, Dianna was cordial and very obviously working hard. But something is wrong with a system that takes so many appointments that obviously cannot all be fulfilled at once. I was in the waiting line at 6:50 A.M. I paid my bill at 9:03. It should not take more than 2 hours for an oil change and tire rotation! Also, the mechanic indicated that I should return for next oil change after 5,000 miles, when he had just put in my requested expensive full synthetic oil! Every online source seems to say that the car should be able to go 8-15,000 miles on synthetic oil. My request: Please honor your appointments (or fix your system). My time is valuable, too. I am not rating the customer service below because Dianna was obviously trying very hard to do her job, but was overwhelmed with too many customers. She should, however, have been more prompt with her texting. Something is wrong with the system. More

Ranae was so professional. She kept me updated and was great to work with. She was very nice and has a beautiful smile. She kept me updated and was great to work with. She was very nice and has a beautiful smile. More

Great customer service and process was easy! I will return to autonation Orange Park for my next vehicle. I will return to autonation Orange Park for my next vehicle. More

The customer service was great and they were knowledgeable about my car maintenance. The service representative was very polite and attentive. The dealership as a whole has a warming and pleasan knowledgeable about my car maintenance. The service representative was very polite and attentive. The dealership as a whole has a warming and pleasant atmosphere. More

They have gotten somewhat better. Communication is better. Time wise its ok. Could still improve. Communication is better. Time wise its ok. Could still improve. More

Barbie was great to work with, very helpful and followed through with getting back to me. through with getting back to me. More

I’ve been coming to this Dealership since the early 90’s. Hands down the best dealership in Jacksonville. 90’s. Hands down the best dealership in Jacksonville. More

My truck was stolen stolen Sarasota & found in Jacksonville. This Autonation Ford Lincoln dealership in Orange Park replaced what then had been stolen off the truck like my catalytic converters an Jacksonville. This Autonation Ford Lincoln dealership in Orange Park replaced what then had been stolen off the truck like my catalytic converters and radio and such. The mechanics were stellar and pros and the communications representatives worked seamlessly with my insurance adjuster to make this situation as painless as possible. Were I local these folks would be my chosen dealership ! Thank you ! More

Brad and Josh were easy to work with. Found a used Jeep at one of the other Auto nation's location and they went and got it for us. Found a used Jeep at one of the other Auto nation's location and they went and got it for us. More

Everyone was very professional and showed that they just weren't trying to make a sale but really trying to please the customer. They really have a top notch staff and are very serious about customer satisf weren't trying to make a sale but really trying to please the customer. They really have a top notch staff and are very serious about customer satisfaction. I will recommend this Dealership to everyone I know. This was a great experience no hassle! Thank all of you for being so kind. More