AutoNation Ford Lincoln Orange Park

My service advisor Shawn Thomas was very professional and helpful in explaining my needs and concerns helpful in explaining my needs and concerns More

-Always cordial. - In all my experiences it always takes 30 to 45 minutes longer than they say. I always arrive 10 to 15 minutes before my appointment time and still - In all my experiences it always takes 30 to 45 minutes longer than they say. I always arrive 10 to 15 minutes before my appointment time and still it takes quite a bit longer than the "hour to hour and a half". I was there for 2 hours and the time before then it was 2 hours 37 minutes. -In my October visit there was an issue but the service manager made it right; However he told me he would take care of a different problem and he must have forgotten. On this visit I reminded them. I was told they changed managers and although it was under warranty in October it isn't now so it wouldn't be covered. Isaac did let the service tech know and the issue was fixed at no charge. It made me a happy customer. - Pepsi vending would not work. Complimentary snacks were empty -Only other issue unrelated to service is: the RRs. There is only 1 handicapped RR. A staff member was in the handicapped RR instead of using the men's room thus making a handicapped lady wait for about 3 minutes. When he walked out and we saw he was an employee using the only H/C RR, it was very upsetting. He should have used the men's room. More

I went in for an oil change and tire rotation. I waited at the dealer, but after 3hrs past and no one notified me about the status of my F150 and I wen5 to look for someone to give me an update. I I waited at the dealer, but after 3hrs past and no one notified me about the status of my F150 and I wen5 to look for someone to give me an update. I could find anyone that was willing to help, but after 10 minutes of looking someone went to check on it. They came back with a lengthy list of items they suggested needed to be done that totaled over $1000. After waiting 3hrs for a simple oil change, I didn’t feel I could trust them to do the lengthly list of repairs in a timely matter. After getting my truck back the AC stopped working (It may be unrelated to the work they did, but I don’t trust them.) More

Dianna took excellent care of me. She is personable and courteous and knows her job. She is personable and courteous and knows her job. More

Nice facility and great people. A little slow on service both times I have used this location. My salesman Paul very helpful and knowledgeable. A little slow on service both times I have used this location. My salesman Paul very helpful and knowledgeable. More

Very customer oriented. The staff spent the needed time to explain my purchase options and how to choose what I wanted The staff spent the needed time to explain my purchase options and how to choose what I wanted More

Rian kept me up to date on the work being done on my mustang. No surprises to cost. Rian was very professional, friendly and easy to do business. Thank you Rian! mustang. No surprises to cost. Rian was very professional, friendly and easy to do business. Thank you Rian! More

Prompt and performed the requested and scheduled work to my satisfaction. Bought my truck at the dealership and serviced there for 5 years. my satisfaction. Bought my truck at the dealership and serviced there for 5 years. More

Overall good experience. The wait was a little longer than expected. My service rep and the facility was very good. The wait was a little longer than expected. My service rep and the facility was very good. More

They were verry customer friendly. All my calls and text were answered in a timely manner. My salesman was courteous and not pushy. All my calls and text were answered in a timely manner. My salesman was courteous and not pushy. More