AutoNation Ford Lincoln Orange Park

They were able to get me in promptly. They were very courteous and did everything that was discussed. Rian my service advisor was extremely Professional at his job. I have never had servi They were very courteous and did everything that was discussed. Rian my service advisor was extremely Professional at his job. I have never had service this well done. More

Great service and prompt replies when asking for quotes and courteous in and exit interviews during my repairs. and courteous in and exit interviews during my repairs. More

I am still waiting. Have called Daily for 2 weeks. Had to get car back because I needed it and repair didn’t prevent use. Had two promises that service manager would cal Have called Daily for 2 weeks. Had to get car back because I needed it and repair didn’t prevent use. Had two promises that service manager would call because local office couldn’t get response either. Still waiting for that too. Next step go to another Ford Dealership for the service. More

Absolutely terrible service! I dropped off my truck in Sept 2021 for Cam Phasers to be changed. Spent almost $4,000 then picked up the truck and it had white smoke coming back. T I dropped off my truck in Sept 2021 for Cam Phasers to be changed. Spent almost $4,000 then picked up the truck and it had white smoke coming back. Took it back they said Oxygen Sensors paid $430.00 picked it up and still same problem. They have had the truck for four months. They said oh the original job may have been bad cam phasers changed. By the way no rental or anything in the mean time. I have been with no truck for four months. They did that and now they said additional $5,000 for turbos changed. Four months later and I am picking up the truck in worse condition with a problem that it never had to begin with. I will never buy another Ford again and I would never ever recommend them again. Awful customer service and all they do is process of elimination and mess up things even more! More

My service rep has gone above and beyond ensuring that i was aware of delays in parts on order. She was outstanding as for the fix the part that was replaced did not fix my issue, I still intermittently get was aware of delays in parts on order. She was outstanding as for the fix the part that was replaced did not fix my issue, I still intermittently get a blue screen, black screen or flickering on my cameras, additionally When this happens I get a message on the screen that brake assist is not available see manual which when I try that fix it stills gives me the message. More

New techs are knowledgeable, but not dedicated and have forgotten the little things. You have a customer waiting for their vehicle, and you sell over 2k of work, you don't leave until the job is done. ( Go forgotten the little things. You have a customer waiting for their vehicle, and you sell over 2k of work, you don't leave until the job is done. ( Got all necessary to get it done there, finish). Granted, vehicles are a little more involved now, but easy maintenance can be done in a timely manner. I can't do my own maintenance anymore, so I rely on my Ford Dealership. For the money spent, the service and maintenance should be Bar none. More

Took 8 days to complete a tuneup on F150. Had to contact the dealer several times for an update. Tune up, labor, parts over $1k.....25% off coupon capped at $150.....way over priced and commu Had to contact the dealer several times for an update. Tune up, labor, parts over $1k.....25% off coupon capped at $150.....way over priced and communication lacking.... More

Lincoln MKZ Oil change. .. All I will say is worst service department I have ever been to... .. All I will say is worst service department I have ever been to... More

I had an appointment at 10:30 never received a call as to the findings of my car. I decided to head there at 4:30, my car had not been looked at nor did I get a call I was given my car back with no care in t the findings of my car. I decided to head there at 4:30, my car had not been looked at nor did I get a call I was given my car back with no care in the world. Very unprofessional experience and waste of my entire day! More

Matt, the service rep was great. He gave me an estimated time that I was very happy with, and the work was completed on time, in fact possibly a little earlier than expected! He w He gave me an estimated time that I was very happy with, and the work was completed on time, in fact possibly a little earlier than expected! He was very customer oriented More