AutoNation Ford Lincoln Orange Park

Scheduled a oil change, rotate and balance tires, check filters, and change wiper blades. Drop vehicle off told would take 2 hours, 4 hours later the service advisor informed me that dealer didn’t have F filters, and change wiper blades. Drop vehicle off told would take 2 hours, 4 hours later the service advisor informed me that dealer didn’t have Full synthetic oil and has to pick up. Couldn’t understand this since I made appointment and scheduled what I needed. No service manager in spoke to GM was no help. Blamed vendors saying it was a supply issue. Didn’t accept this, than why were you able to go to vendor and pick some me up to complete service. Than the next day it started to rain, guess what they didn’t change my wiper blades, that is partly my fault I should have reviewed my receipt. I don’t understand why good customer service is so hard to get. Prices keep getting higher but service continues to drop. More

When I made the appointment they were pleasant and professional when I dropped the car off the manager was pleasant and professional and the car was finished at the time that they said professional when I dropped the car off the manager was pleasant and professional and the car was finished at the time that they said More

Had a good experience in getting my truck repaired here. Had an issue with the truck on a Saturday that required a tow to the dealership and was not expecting to hear anything until Monday, but that was not Had an issue with the truck on a Saturday that required a tow to the dealership and was not expecting to hear anything until Monday, but that was not the case. Got an update Saturday afternoon. Rian my service advisor kept me posted throughout and was very professional. Good communication this visit, vehicle seems to be back to normal. Thanks for the quick turnaround AutoNation and all your help Rian. More

everything went as expected car clean when i got it back and donr in an approved time and the tech went over things i may need in the future and gave me an estimated cost and donr in an approved time and the tech went over things i may need in the future and gave me an estimated cost More

I am very happy with the service I have been receiving from Autonation Orange Park. My advisor takes time to answer my questions. I am happy with the work that has been done on my cars. I plan on conti from Autonation Orange Park. My advisor takes time to answer my questions. I am happy with the work that has been done on my cars. I plan on continuing to work with David. More

Really appreciated how fast they got me back on the road after a flat tire. after a flat tire. More

Staff was friendly and relaxed, not pushy but helpful. Gunny was friendly and Walter helped us with our purchase. They stayed open past business hours to help 2 other families and us. Definitely recommend Gunny was friendly and Walter helped us with our purchase. They stayed open past business hours to help 2 other families and us. Definitely recommend More

Excellent service. I dropped off, service was prompt and efficient. I definitely will be back. I dropped off, service was prompt and efficient. I definitely will be back. More

friendly, couteaus and upfront , On time and everything went smoothly. In and out as promised. went smoothly. In and out as promised. More

I was told upfront that my appointment would be longer than expected. Then it was done in 2 hrs. than expected. Then it was done in 2 hrs. More