AutoNation Ford Lincoln Orange Park

The drop off process was poorly handled. I stood waiting (no other customer there) for 5 minutes. Then the technician was very dismissive with my concerns. The pickup process however, was e I stood waiting (no other customer there) for 5 minutes. Then the technician was very dismissive with my concerns. The pickup process however, was excellent. He was very pleasant, told me to wait in the cool office while he brought my car, and provided stellar customer service. I have purchased my last three cars, and two fir my daughter at your dealership. I also do not take my car anywhere else for service, nor does she. I hope that the reputation that has caused that will not fall by the wayside. More

Poor Service. Failed to Disclose Charges. Incomplete Maintenance. Over Priced, No Follow up. Dishonest, Slow, Customer is Wrong Concept. Will never return outsid Failed to Disclose Charges. Incomplete Maintenance. Over Priced, No Follow up. Dishonest, Slow, Customer is Wrong Concept. Will never return outside of warranty work. No more Ford Purchases in the future due to the repair shop hassles, Examples Include on last visit; Brought truck in for Warranty Work, * Nothing was covered * After they troubleshot an Issue, they told me that issue was not covered, and Oh By The Way, you owe us $170 to tell you it is not covered. This was not disclosed until the final invoice and they did not waive the fee even though the Law requires Disclosure of Any Fees prior to performance. * Incomplete Work and No Quality Check after work was performed. They Left the Oil Dipstick Off which Set off the Check engine Light and made the truck run horrible after picking it up. I ran my own diagnostic on the truck to find out what the issue was. * Truck was dirt upon pickup. * Still no follow up from Tech Rep on the refund of the troubleshooting fee. * Extended Warranty is Worthless since Everything that was pointed out Was Not Covered. Do not recommend the Extended Warranty. * Slow... Made Appointment, Dropped the truck off, but they did not work on it for another day. Technician was new, so I can forgive him and he was polite, but I still have not heard back after several calls and text about a refund. It has been over a week. Once they get your money, you are no longer valued. That is not all, but I am finished wasting my time with the dealership. It is a shame that the Maintenance shop changed my opinion on purchasing a Ford Product in the future since I Never want to have the necessity to return to this shop. C Ya More

Thank you, David for your excellent customer service. I appreciated keeping informed of the work progress and what needed to be done. I appreciated keeping informed of the work progress and what needed to be done. More

2022 F150 limited. Car was sold to me without disclosing a few small, documented issues. Frustrating. Overall good experience working with Nathan. Car was sold to me without disclosing a few small, documented issues. Frustrating. Overall good experience working with Nathan. More

Very nice and professional crew on the service advisor team. I was updated on every status of my vehicle! team. I was updated on every status of my vehicle! More

Had an appointment and got right in for oil change. Done in good time while I waited and got right out. No excessive waiting. Done in good time while I waited and got right out. No excessive waiting. More

Wonderful experience! Great customer service! Sandra Quintern was exceptional to work with. This was a out of state transaction for parents assisting their son. Sandra m Great customer service! Sandra Quintern was exceptional to work with. This was a out of state transaction for parents assisting their son. Sandra made it easy and uncomplicated. More

Best new car buying experience yet. Fast and easy. Will be going back for my wife’s car next month. All car buying should b this easy. Fast and easy. Will be going back for my wife’s car next month. All car buying should b this easy. More

Service manager Renae, was extremely helpful. She went out of her way to get our car fixed. We really appreciate her! Thank you. She went out of her way to get our car fixed. We really appreciate her! Thank you. More

Matt in service was very accommodating and got me in without an appointment to handle a recall item. without an appointment to handle a recall item. More