AutoNation Ford Lincoln Orange Park

Fast friendly service always! Employees are professional, polite, everybody greets and welcome you. I will buy my next car here. Employees are professional, polite, everybody greets and welcome you. I will buy my next car here. More

I have to say when I originally made the appointment I was disappointed because my service advisor was unavailable. I was placed with another service advisor who I have to say was outstanding! Ranae’ was was disappointed because my service advisor was unavailable. I was placed with another service advisor who I have to say was outstanding! Ranae’ was professional, personable, knowledgeable, and client centered. I was most impressed with how she handled my service requirements. I was originally saddened to hear that my service advisor was leaving, however, after working with Ranae’ I feel I’m an excellent hands. More

Team was fast and polite as always. Serviced my Maverick with no excessive wait time. As always, very satisfied. Serviced my Maverick with no excessive wait time. As always, very satisfied. More

Still waiting for the repair on my mustang to be completed from a 7/2 service appt. I have escalated my issue with managers who have either listened and did nothing to resolve but put me off more completed from a 7/2 service appt. I have escalated my issue with managers who have either listened and did nothing to resolve but put me off more and/or not returned messages. When asked to send my part to closer auto nation to get repair done I am still leaving messages with service manager and not getting any return calls to set up an appt to get the repair completed. I have been more then patient through this. This is the third mustang I have owed and have never had such horrible customer service in 15 years of being a ford owner. I had to even follow up in July to find out the part was in and almost a month later I am still fighting to get this repair. On top of the lack of service I feel the charge of $140 for a oil change, tire rotation and balance is a rip off and when asked why so high I was told that is price when I have never paid over 80. I told the sales manager I would never return to the orange park location to purchase a vehicle because of the service department. More

Senior management was great to resolve a communication problem to lower my frustration. Service liaison needs to better set expectations with customer and follow through with good communication. This pr problem to lower my frustration. Service liaison needs to better set expectations with customer and follow through with good communication. This process failed during my experience but senior management did get involved to calm the waters. I have been going to this dealership for years. More

Had an appointment and got right in for oil change. Done in good time while I waited and got right out. No excessive waiting. The customer service was friendly, Done in good time while I waited and got right out. No excessive waiting. The customer service was friendly, More

I was treated with kindness and respect and all my concerns solved quickly and professionally. concerns solved quickly and professionally. More

I was extremely nervous & anxious when I arrived at auto nation in OP simply because of the name that salesmen/women have. This was the most laid back, pleasant experience I’ve ever had. David Moore AKA “Gu nation in OP simply because of the name that salesmen/women have. This was the most laid back, pleasant experience I’ve ever had. David Moore AKA “Gunny” was who helped me. I let him know in advance how nervous I was and he made sure not to step over that line. Thank you so much for helping me get into my dream car!!! More

Went above and beyond what was expected of them. The customer service was friendly and refreshing. The customer service was friendly and refreshing. More

My vehicle was seen to quicker than expected and I was back on the road with no issues. The people I worked with were friendly and attentive. All in all, great experience. back on the road with no issues. The people I worked with were friendly and attentive. All in all, great experience. More