AutoNation Ford Lincoln Orange Park

AutoNation Ford Lincoln Orange Park is very poorly equipped and organized to efficiently and timely do any type of service on a motorhome built on a Ford truck chassis. In my case it is a motorhome o equipped and organized to efficiently and timely do any type of service on a motorhome built on a Ford truck chassis. In my case it is a motorhome on a Ford F-53 chassis. Any service appointment takes up to 4 weeks to complete from the date they tell you to bring in it. This is not because of waiting for parts, but because they only have one usable lift and way too much backlog. Instead of suspending appointments and working the backlog off, they continue to accept service appointments they cannot timely fulfill. The technicians also seem ill-equipped or insufficiently trained to understand all the chassis requirements and nuisances of an RV on a Ford chassis. Many services were done haphazardly, and several follow-on issues were completely missed. This caused me to have to bring the vehicle back for repairs several times that should have been handled the first time.! There is also a lack of management oversite and control in connection with warranty claims. Technicians are given the final say on claims. A warranty is a legal contract and document. Technicians may know their way around the mechanics of a vehicle, but not the legal nuisances of a complicated contractual document and obligation such as a warranty. My particular problem was denied warranty coverage by a technician without Management's involvement, despite my several requests to get them involved. Don't bring your RV here, you will be very frustrated, disappointed and most likely overpay for service! More

Fantastic experience buying a car. No pressure sales and the price was right. Completed the purchase in a couple of hours. I would recommend this dealership. I didn’t feel like they pl No pressure sales and the price was right. Completed the purchase in a couple of hours. I would recommend this dealership. I didn’t feel like they played any games and were upfront and honest. More

as per usual when its time for service i call my service advisor barbara and she sets up my pickup and delivery of my lincoln and will furnish me a free loaner if wanted then within a short time line retur advisor barbara and she sets up my pickup and delivery of my lincoln and will furnish me a free loaner if wanted then within a short time line returns my car back and will wash it if desired a 5 star dealer i have been dealing with when it was mike shad ford More

They were pretty spot on with an eta of 2 weeks shipment of my vehicle. Turned out to be 2 weeks and a day. Vehicle was very clean and ready to go when I got there. In and out in about 2 hours time of my vehicle. Turned out to be 2 weeks and a day. Vehicle was very clean and ready to go when I got there. In and out in about 2 hours time More

Ashley set up my appointment. I also got a reminder notice by email. They took me right away when I arrived. The blond female who came out to get my info already knew my name & ex I also got a reminder notice by email. They took me right away when I arrived. The blond female who came out to get my info already knew my name & expected me. She was very nice & friendly. The service advisor then came out & we went over what I wanted done. They took care of me as I waited for them to complete my oil change & check out a few things. The service advisor was very professional. I would highly recommend this service center for doing a great job on my vehicle. More

Amazing experience in a crazy market. Rob Busch is the BEST!!!! Will buy my next from him Rob Busch is the BEST!!!! Will buy my next from him More

Recently purchased a car from AutoNation Ford Orange Park and Rob B and John K took great care of me and even arranged a vehicle to be delivered to me even with me on the other side of the state! and Rob B and John K took great care of me and even arranged a vehicle to be delivered to me even with me on the other side of the state! More

Amazing courteous and attentive. Matthew took care of me and kept me informed throughout the process. He’s absolutely amazing. Matthew took care of me and kept me informed throughout the process. He’s absolutely amazing. More

Great team advisor who help get my recall fix fast with parts ordered and fixed correctly parts ordered and fixed correctly More

Great place to service your Ford! I had my oil changed, price was good, I was in and out within an hour. Matt my advisor was very friendly! Keep up the great work! I had my oil changed, price was good, I was in and out within an hour. Matt my advisor was very friendly! Keep up the great work! More