AutoNation Ford Lincoln Orange Park

I gave 2 Star rating based on initial customer service, lack of research to help a 15 year loyal customer and lastly a failure to communicate the status of my vehicle during repair process. 1. Customer s lack of research to help a 15 year loyal customer and lastly a failure to communicate the status of my vehicle during repair process. 1. Customer service is lacking all I got as an answer was we are busy and many mechanic's out ill. Come back another day. 2. Lack of research-at least make an attempt to find an appointment or an estimated time to return for service. 3. Communication-this really got me upset. I turned my car in to one advisor-which did give me a call back to say my car will be ready the next day. What he failed to do was inform me he was OFF the next day and who I should contact for status of my car. On the next day I called about midday to find out my car's status and was immediately informed it had been ready for pick up for some time. Why no call to the customer to let them know it was ready? Also, throughout the whole process from initial point of customer service to final pick up not once was any advisor apologetic, especially for the lack of communication. I would not recommend this dealerships Service Department because of the before mentioned issues. More

Ultimas dos visitas no me han lavado el auto. Todo lo demás bien...agradecería me cumplieran con eso...gracias. Todo lo demás bien...agradecería me cumplieran con eso...gracias. More

Got me in without appoint. Service writer was courteous and kept me informed about my vehicle. One thing I didn’t like is that Ford manufacture cannot come up with a fix for Service writer was courteous and kept me informed about my vehicle. One thing I didn’t like is that Ford manufacture cannot come up with a fix for their 2020 F150 5.0 motor. I continue to have to put 2qts oil every 5000 miles. Last time buying a Ford product. More

Been there for service with my mom's car. Shopped there for mom a new used car and then I started going there for service. Excellent each time!! Nice work! Keep it going! Thank you! Shopped there for mom a new used car and then I started going there for service. Excellent each time!! Nice work! Keep it going! Thank you! More

prompt, courteous service! finished sooner than expected. was there for a recall and was taken care of promptly. finished sooner than expected. was there for a recall and was taken care of promptly. More

I had a recall on my Escape --- Dave, my service manager took over, and amazed me with how quickly the work was done. just blew me away --i was expecting half the day at least, and it was all completed in took over, and amazed me with how quickly the work was done. just blew me away --i was expecting half the day at least, and it was all completed in less than one hour, and done well. Thank you, Dave for such great service!! More

The mechanic made a video and came to me in person to show me a problem he discovered, thanks to customer service rep Renae Whitehead. She's excellent at her job! show me a problem he discovered, thanks to customer service rep Renae Whitehead. She's excellent at her job! More

People are nice and helpful especially Matthew Holmes that help me on my car and had it done fast enough that help me on my car and had it done fast enough More

Work was done as I wanted and in a timely manner. Service people were friendly and helpful and the even cleaned the car which made the wife happy Service people were friendly and helpful and the even cleaned the car which made the wife happy More

Have bought my last 6 or 7 vehicles and always get my service done here. Always prompt and on time and honest about the work I needed. service done here. Always prompt and on time and honest about the work I needed. More