AutoNation Ford Lincoln Orange Park

Having to have a vehicle serviced is never convenient but AutoNation Orange Park made it as painless as possible with a friendly staff and lovely waiting area AutoNation Orange Park made it as painless as possible with a friendly staff and lovely waiting area More

The communication between parts department and service department is non-existent. Nobody knows what is going on. I went into the parts department to order replacement parts for my Ford Explorer and w department is non-existent. Nobody knows what is going on. I went into the parts department to order replacement parts for my Ford Explorer and was given the part number and cost of the parts and a print out of the part, the part number and the cost of the parts. I was recommended to have Ford Dealership do the installation as there are special tools needed so I won't break anything if I tried to do the installation myself. Walked over to the service department, showed them the print out from the parts department which was in stock at the location and scheduled the appointment for the following week on November 21. The car was kept over night and picked it up on November 22. The invoice given to me I was shocked as the parts on the print out from the part department was $113.77 for each part x 4 = 455.08 plus labor / service for the removal and replacement was $164.99. Total expectation of $620.07 before sales tax which based on the amount I approved the service center to proceed. When I arrived to pickup the car the parts charges were $816.99 NOT $455.08 and miscellaneous charge of $65.00 whatever that is as no description on the invoice for it. The service charge was correct at $164.99 The total invoice was $1019.94 and I was shocked. I have all the paperwork to show for the parts and service cost and the person at the desk said I need to contact the service manager which wasn't there at the time I picked up my car. I attempted to contact the service manager 3 times and left voicemails which he never called back once to speak with me. I am NOT happy about the experience I received at the service center. Until this day NO ONE has contacted me. More

The people I deal with when getting service at this dealership always take such good care of me!! They are friendly and helpful. I worked with Corky this time and besides what I came there for, he ma dealership always take such good care of me!! They are friendly and helpful. I worked with Corky this time and besides what I came there for, he made sure that a recall fix I needed was taken care of too. And, considering what was time, my regular service, blinker repair, and the recall still only took 2 hours. And, he had the car run through the car was too! The waiting area was comfortable. More

1 was very satisfied with my visit to auto nation ford every body was very helpful every body was very helpful More

I have used this dealer for over 5 years for all of my service work and I will not be back to this dealer again. Doesn’t communicate, didn’t fix my issues or communicate that they were not fixed after hav service work and I will not be back to this dealer again. Doesn’t communicate, didn’t fix my issues or communicate that they were not fixed after having the vehicle a week. I have zero confidence in their ability to service my needs and communicate effectively. More

They are the excellent in customer service and after sales specially Mr. Jack! They are all friendly and professional. Above and beyond!!! sales specially Mr. Jack! They are all friendly and professional. Above and beyond!!! More

Had to have my battery replaced. Got a price quote from Ford. Thought it was too high. Checked with auto parts store and they quoted almost same price. I’m amazed at the increase Got a price quote from Ford. Thought it was too high. Checked with auto parts store and they quoted almost same price. I’m amazed at the increase in the price of batteries since my last replacement about three years ago. (almost doubled). That being said, I went to Ford dealer in Orange Park. I have received very good service there since purchasing my Escape there in 2015. Ashley was the service rep who handled my battery replacement. She is efficient and very courteous. More

The team at Auto Nation is great. They have always had excellent customer service . David is awesome . Always keeps his clients updated on status. They have always had excellent customer service . David is awesome . Always keeps his clients updated on status. More

For the most part I have been going to this dealership since 2015. I have always been taken care of when I go this dealership with service and pricing. This last time I went to the dealership on the 23rd since 2015. I have always been taken care of when I go this dealership with service and pricing. This last time I went to the dealership on the 23rd of November where I dropped the vehicle off in the morning after work. The Service person who greeted me was Barbie and she was very accommodating and understanding that if needed to be reached that I could be via text. She reached out to me to let me know what the car needed and tried to save me money. I ultimately appreciated it some time in the morning. My car was ready to be picked up that afternoon and Ranae gave me some good tips for finding a good paint job for the car. Altogether no complaints More

The team at Autonation was very professional and answered all of our questions. Charles Warren was the sales person that made sure all of our needs were meet. I would recommend this dealership for your next all of our questions. Charles Warren was the sales person that made sure all of our needs were meet. I would recommend this dealership for your next vehicle and Mr Warren as your sales person. More