AutoNation Ford Lincoln Orange Park

First time using dealership. David explained things well and stayed in touch with me about progress. David explained things well and stayed in touch with me about progress. More

Promptness I n getting work done. Hospitality and sincerity of service rep. He was friendly and kept me apprised of what was going on. Hospitality and sincerity of service rep. He was friendly and kept me apprised of what was going on. More

Professional, courteous, efficient. We have purchased a number of vehicles here. We keep coming back. We have purchased a number of vehicles here. We keep coming back. More

got there early and was able to get the service done under an hour and the customer service was fantastic. definitely recommend to have dealing with this group and there top notch performance and great under an hour and the customer service was fantastic. definitely recommend to have dealing with this group and there top notch performance and great personality. More

Great people to work with. Won't go any where else. This group has always taken care of our truck needs. Won't go any where else. This group has always taken care of our truck needs. More

All service personnel were courteous, professional, and knowledgeable. My repair and all suggested maintenance was done in a timely manner. It was a very pleasant experience. knowledgeable. My repair and all suggested maintenance was done in a timely manner. It was a very pleasant experience. More

Dealership is clean, the people you deal with are courteous, professional. The problem comes from when you ask for a specific maintenance procedure to be done on your vehicle, make sure you stand yo courteous, professional. The problem comes from when you ask for a specific maintenance procedure to be done on your vehicle, make sure you stand your ground because they will push their ideas on what you should get serviced instead of what you requested. For example, I wanted the Ford 100K mile service done on my 2017 F150, and instead got much less due to being sold on different Ford service specials. Also another issue to watch out for is if you tell them of a specific issue, IE my front left hub needs replace, they will charge you $160 for a "diagnostic" fee to let you know that you were in fact correct that your hub does in fact need replaced. You really have to do your homework if you are going to have your vehicle serviced to prevent being taking advantage of. Next example, after getting my truck back and going over the notes I noticed it was mentioned the truck had a "massive oil leak", yet that was never mentioned to me at the dealership. This is something that is a bit important to know, and would have been nice to have more information on. For example, did they check the oil prior to draining it? If so, how low was it? More information is always better, instead I got a bunch of "I really don't know's", but bring it in and for $160 we can do a diagnostic on it and find the source of the leak"... I have never smelled a bit of burning oil, have never had a drop of oil on my driveway, so I inspected further. The oil on the pan was caused from the oil filter leaking when it was changed, spilling/draining on everything and not being cleaned up afterwards. I will not be taking my truck back here for servicing to say the least. More

The work done was fine but communication was lacking. We made an appointment at 7am and dropped the vehicle off the night before. At the end of the day I was never notified that the work was not done. We made an appointment at 7am and dropped the vehicle off the night before. At the end of the day I was never notified that the work was not done. I had to call the next Morning to get a status. I was told it would be ready around noon and they would call to confirm. By 2pm I had not heard anything. I called back and left a message for the advisor to call me. No call back. Finally at 5pm I called again and was told the vehicle was ready and I had to try to get there by 6:30pm to pick it up. More

In for a warranty claim and felt as if I were a "paying" customer. Renee and all the staff made it a breeze to get through, and even chatted with the GM or Sm about the Maverick. 10/10 for sure! customer. Renee and all the staff made it a breeze to get through, and even chatted with the GM or Sm about the Maverick. 10/10 for sure! More

This is the second vehicle I have purchased from them and they are always the best the easiest to work with! they are always the best the easiest to work with! More