AutoNation Ford Lincoln Orange Park

My husband and I went to Mike Shad Ford to look for a new car. We found a coupon on their website for a 2010 focus at a really great price! When we got there a man came out and rudely asked "Can I help you?" car. We found a coupon on their website for a 2010 focus at a really great price! When we got there a man came out and rudely asked "Can I help you?". Then he pushed us onto another salesman, who sent us to another salesman who didnt know how to handle the coupon. After waiting almost 30 minutes for them to figure out what was going on about the coupon, we finally got stuck with Steve (yet another salesman). Although the car was for me, Steve would not speak to me, he only spoke to my husband. We told him we wanted a 2010 Ford Focus S, in the color Blue Flame. He told us they didnt have any S's on the lot for us to test drive, that we had to test drive the SE, "It still drives the same, there are just a few extra features on the SE" he said. When we got back he asked what we thought and we told him we still wanted the S, and so he then TOOK US OVER TO AN S!!! It was white, with tan interior, and we wanted blue with gray or black interior. He told us it would cost them money to get a blue one, but he would gladly give us the white one. We finally got it through to him that we wanted a blue one and so we went inside to see a quote. He came back with a quote for $1800 OTD. My husband asked if we could get the price any lower (considering they hadn't even honored the coupon price) and he said (and I quote) "Don't Bullsh** me, it's a new car, what more do you want." We then said we would come back if we didnt find a better price and then the finance man came out and tried keeping us there by telling us about all of the perks we could get, he even threw in a 36,000 mi. maintainance plan for free. My husband then said we would like to shop around, and we'd be back if the price was the best we could get. We ended up going to another dealership and getting it for $15,300 OTD, with an even better maintainance plan. I wouldnt reccomend this dealer to anyone. It seems like all they cared about was making the sale, not making the customer happy. More

Went to Mike Shad Ford on Blanding Blvd to Trade in vehicle for 08 F-150 XLT Extended Cab. I used my bank whom has a member pricing service with them to get vehicle so many dollars below invoice. Well vehicle for 08 F-150 XLT Extended Cab. I used my bank whom has a member pricing service with them to get vehicle so many dollars below invoice. Well the first sale rep I had Issac Byrd took me to a super crew F-150 and was trying to place me in this truck, basically trying to put in me something I didn't want. So I asked for him to give me an offsite apprasial for my trade, never heard from him again. Next day went back and dealt with Mike Khalvic, and my wife and I discussed the Super Crews and after we find something we wanted, had our vehicle appraised (08 Sport trac) and they come back with an offer that said my vehicle had depreciated $10,000 in 6 months. How is that possible, yes I understand $3-4000 depreciating but $10,000? It was funny to hear the excuse from him, saying that the gas crisis is to blame for low trade in's, but they have the same model on site in the used car section, 1 year older than mine for $19,971. Well Mike Shad Ford, I don't think the reason why you have so many 2008 F-150's on the lot is caused by the gas crisis, I think it's because you try to take people for a ride thinking that the comsumer is stupid, but they are calling your bluff. As I told you on the phone Mike Khalvic, "I hope you enjoy looking at the 08's as your new 09's are rolling in on the trucks". I would not recommend either one of these two salesman or this dealership. More

In late April of this year my family went to Mike Shad Ford of Orange Park to purchase a new automobile. We found a 2002 Chevy Suburban. We spoke with Daniel Tesfaye and he was more than helpful. There we Ford of Orange Park to purchase a new automobile. We found a 2002 Chevy Suburban. We spoke with Daniel Tesfaye and he was more than helpful. There were a few things that still needed to be fixed on the car ( the DVD and radio) so we agreed to bring it back the following Monday to get it fixed under the condition that we get a rental car of the same size ( I specifically said “not a Ford Focus”). This was the end of our positive experience at Mike Shad Ford. My wife was going to bring the automobile in on the following Monday to get the car fixed. Getting the whole family together for her is a large task so when she finally arrived at Mike Shad Ford and was told that the only mechanic that could help her was not in that day she wondered why they couldn’t have called her first. Regardless we wanted to get the car fixed so we rescheduled for the next day. The following morning my wife got up and went through the same routine. We she got to Mike Shad Ford this time they told her that they would not be able to fix the car that day because it needed to go out to another shop to be fixed and apparently they weren’t open. They told us to bring the car back the next day. My wife had had it at this point. It was now my responsibility to handle this problem. The next day I had to take my lunch break and come in to drop the car off. Everything was fine until I tried to rent a car. The on site car rental had a Ford Focus ready for me to go home in. This would not do so I had to once again leave and come back another time. The fourth time I came back to get my car fixed every thing seemed to be in place. Little did I know that this hassle would be a regular thing when dealing with Mike Shad Ford. Approximately three months after this we bought the truck the check engine light came on. The catalytic converts don’t just go bad and that there was probably something else wrong with the car that made the clog but he couldn’t be sure until they were fixed. He also told us that the fuel filter needed to be changed and looked as if it hadn’t been changed for the life of the vehicle ( Meaning they didn’t change it at Mike Shad Ford three months ago.) Not only that but the warranty we got for the truck would not cover any of these repairs. I was confused when I heard that because Christine at the dealership told us that “everything” was covered. When my wife called Christine to explain to her what was going on she said that the catalytic converters were covered. The fact was that they were not covered and that the people at Mike Shad Ford had lied to us telling us what we wanted to hear so we would buy the truck. I felt betrayed and angry and so that weekend I went to confront the people at Mike Shad Ford. When I spoke to Chris, the manager of the dealership and asked him if he would do the right thing and fulfill their word, this once, that everything on the car was covered by the warranty he told me that I was “ignorant” to think that the catalytic converter was covered. I am not a car person, I don’t even know what a catalytic converter is but I do know when someone is being rude to me. I have never been treated so poorly at any other establishment in my life. I’ll never go back to that dealership and I’ll never recommend them to anyone. More

Salesman needed verification of residence, this required 3 trips to the dealer for them to get things straigh. Then, about 1 1/2 weeks after we received the vehicle, our finance company called saying that 3 trips to the dealer for them to get things straigh. Then, about 1 1/2 weeks after we received the vehicle, our finance company called saying that the dealer had not forwarded this info to them. 30 days later, our temp tag has expired, the dealership has no idea when they mailed our new tags, and a refund check, to us. 3 days ago I called the dealerships about the these items, they say they mailed them to us on March 22. No, 7 days later, when I called again to say that my tags were gonna expire tonite, they at first tell me that they mailed everything to us on the 22nd, but the refund check was not issued until the 23, and the General Manager cannot tell me when anything was mailed, just that they have been mailed. When i asked if they had looked to see if maybe the tags were still laying around their offices, he said no. When I asked why it was taking so long, he said it was our fault because we have poor credit. This dealership has a decent inventory, and sells their vehicles at a decent price, but so do lots of other dealers around here. It would seem to me that a company would want to build long term relationships with their customers. Not so here. Their employees do not seem to know what they are doing. Customer service is not very important to these people once they get their money. In my opinion, all these guys want is money, not customers. 6 trips to the dealer, and I had to take care of getting the documentation to the finance company that they were supposed to forward, and still no tag or refund. The dealerships response: Its my fault. More