AutoNation Ford Lincoln Orange Park

From the time me and my husband walked in we were amazed at the professional service we got. It was very refreshing to have a salesman LISTEN to you. Clarence invited us into the showroom and sat down with at the professional service we got. It was very refreshing to have a salesman LISTEN to you. Clarence invited us into the showroom and sat down with us and LISTENED to our needs and wants. After a few minutes, Clarence said he had the perfect car for us. He excused himself and a few minutes later, Clarence returned and told us he had the car pulled up outside. After telling us all about the car we drove it and knew this was the car for us. No haggling No pressure, and No excuses. We were very happy to buy the car. It was great to have someone LISTEN to us for a change. We HIGHLY recommend this dealership and Clarence to everyone. More

After spending a year researching the car that would best fit my family and give me the safety, comfort, styling, ride and technology that I wanted, I found a 2011 Edge that was priced to sell at my local de fit my family and give me the safety, comfort, styling, ride and technology that I wanted, I found a 2011 Edge that was priced to sell at my local dealership. Unfortunately, sometime between meeting my salesman and sitting down with my finance guy, the price to sell jumped a few times. My questions and negotiations turned my two new best friends into a couple of guys who didn't want to waste any more of their time with me. Frustrated, I went back to my computer and broadened my search area. After submitting an online form to Mike Shad, I received a professional and courteous email response in not time at all. I spoke with Jack and Steve a number of times about the features that interested me, and neither grew tired or frustrated with me; they were patient and professional and never made me feel inferior or intimidated with my questions. By the time I arrived at the dealership, Jack knew what I wanted, and we were able to quickly find the Edge that was right for me. He even went the extra mile and explained the technological features of the SYNC and My Ford Touch (this wasn't covered in any detail at the first dealership I visited). Much to my delight, there was no price jump between the time of our initial contact and our negotiations. There were no hidden fees and the price and terms were easily negotiated and the financing was laid out in an easy to understand format. My new vehicle was delivered to me clean and with a full tank of gas. Before leaving the dealership, Jack took the time to sync my phone, review some of the key technology features, and provide me with useful online resources for reference. It's been a couple of weeks since I purchased my new Edge, and I have no regrets or complaints. I've even been in contact with Jack since I took delivery with more questions about some of the features, some new questions and some I needed to cover again. Jack took the time to answer all of my questions and gave me the sense of assurance that my decision to buy from Mike Shad was the right decision. In short, my overall buying experience at Mike Shad was excellent, and I will refer my friends there. More

Katia Philip - Sales and Ike - Finance went above and beyond for us. My husband and I bought a used Truck, and a week later brought my daughter back to purchase a vehicle. I will refer everyone to them beyond for us. My husband and I bought a used Truck, and a week later brought my daughter back to purchase a vehicle. I will refer everyone to them. They have won us over for life! Thank you so much! More

Working with Steve Estes was an absolute pleasure. There was none of the dreaded high pressure sales pitch. He diligently tried to answer every question and address every issue I presented and seemed to avo was none of the dreaded high pressure sales pitch. He diligently tried to answer every question and address every issue I presented and seemed to avoid giving me a bunch of erroneous and misleading statements and other xx. He did the maintenance history research I asked him to do before my arrival and seemed very knowledgeable about the vehicle I bought and his job duties. I would rate his work with me as "Top Notch". More

I have been dealing with Bill Norris for the past 6 years and he has always been helpful. I drive 45 minutes to Mike Shad just because I know that he will take care of my investment. I could go to a Ford D and he has always been helpful. I drive 45 minutes to Mike Shad just because I know that he will take care of my investment. I could go to a Ford Dealership 10 minutes from my house however the customer service that we get at Mike Shad is so worth the drive. It is so refreshing to have someone you can trust. More

Steve Estes was an amazing help in purchasing a new vehicle. He was very friendly, listened to exactly what we were looking for...did not pressure (THIS IS HUGE)and stuck with us to make sure we could vehicle. He was very friendly, listened to exactly what we were looking for...did not pressure (THIS IS HUGE)and stuck with us to make sure we could get what we wanted for an appropriate price. Steve follows up with everything and continues to make sure that everything is still going well and we are enjoying our purchase. Steve is the first to make purchasing a vehicle something we look forward to versus dreading the process. Thank you Steve! We look forward to working with you in the future. More

The experience at Mike Shad Ford-Lincoln of Orange Park was far better than any other dealership I visited while looking for a new Ford. The first person I met when I arrived was Steve Estes, who greeted m was far better than any other dealership I visited while looking for a new Ford. The first person I met when I arrived was Steve Estes, who greeted me with a handshake and asked me inside to see what I was looking for, etc. Not only did we quickly find what I was looking for, but Steve helped negotiate the price to meet what I could afford and made sure all pertinent information was disclosed prior to signing, etc. In addition to being very helpful upfront, Steve kept in touch with me while my car was in delivery and made sure I knew when it had arrived immediately. For the most part, the car itself has been great, and my overall experience was equally as great. More

Didn't feel pressured,that's a plus for me....Steve worked with me and was very imformative about my new purchase....I love my new Fusion...Thanks Steve.... worked with me and was very imformative about my new purchase....I love my new Fusion...Thanks Steve.... More

prior service and prior purchase Have taken other prior service and prior purchase Have taken other vehicles i have owned for service at this dealer and have made another new car purchase from them prior service and prior purchase Have taken other vehicles i have owned for service at this dealer and have made another new car purchase from them More

This was my very first time buying a car from a dealership, let alone a new car. So I was worried about feeling pressured into something right away. Kat came out and was extremely friendly, asked w dealership, let alone a new car. So I was worried about feeling pressured into something right away. Kat came out and was extremely friendly, asked what my husband and I were interested in (Ford Fusion) and showed it to us right away as well as some other options (New and Certified Used. Let us test drive the 2012 Fusion on the city roads and the freeway, showed us all the gadgets and explained how they worked. When it came to the end of the visit we explained that we wanted to check out some other places and do a little more research. She understood and didn't make us feel as if we needed to make a decision right away. We were very impressed and decided on the way home that she was who we wanted to deal with and buy a car from. She even took a picture of the car "hidden" in the back of the parking lot, waiting for us, and texted it to us after we called and told her we were going to stop in the next day to work out the details and we wanted the car. She also was able to get us a really great deal on getting the windows tinted. After the financing was taken care of and the car was officially ours, she took us outside and walked us through how to set up SYNC with my phone and how to operate all the other gadgets that were included in the car. 10 days later she did a follow up on how things were with the car and how we were liking it. That day I had woken up to my car being flooded (Half underwater while I was still living in New Orleans, LA at the time). She immediately began looking for a new car, exactly the same as I had, for me. She found a couple different options and emailed them to me for me to choose. Between Kat and the rest of the Mike Shad team I had a new car ready for me to pick up when I moved to Florida 3 weeks later. She had even offered to drive the 8 hour drive from Jacksonville to New Orleans to drop my "new" new car off for me so I didn't have to be without a car. My husband and I will definitely return to Mike Shad Ford and work with Kat again. They for sure have returning customers in us. They are honest, friendly, and will work with you and try to get you the best deal possible. I recommend this dealership and Kat to everyone I know that is looking to buy a car in the Jacksonville, FL area!!!!!!!! More