AutoNation Ford Lincoln Orange Park
Jacksonville, FL
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,560 reviews
Turns out, after three months of communicating with my sales person, none of that information was reaching management. Luckily, their Service Department has some standup guys that actually took the time sales person, none of that information was reaching management. Luckily, their Service Department has some standup guys that actually took the time to fix my issues, and now the car is actually acting like a new car should act. I've talked to the GM and the Sales Manager on this issue, so I'm not sure why the dealer rep added a reply to my post requesting that I call the GM. I already have his number and he has mine. Customer service is rated as "Bad" for the sales reps that I've dealt with (refer to Ford Customer Service case # CAS-z256755) Quality of work is rated "Great" for Dan, and the rest of the Service Department. Once the correct information got to him, the problem was solved rapidly and professionally. My mistake was relying on my sales rep to fix the broken Focus they sold me - I should have recognized much earlier that they were not interested in correcting the situation, and for that, I take responsibility. More
When my wife and i went to visit Mike Shad Ford we had only intended to look at cars and possibly do a test drive, but thanks to the professionalism and helpfulness of the staff we ended up taking a new c only intended to look at cars and possibly do a test drive, but thanks to the professionalism and helpfulness of the staff we ended up taking a new car home that same day. When we arrived on the lot, Carlos Woods promptly greeted us in a friendly manner and was very helpful and knowledgeable with all the questions that we put to him. He was helpful in allowing us to take the car for a test drive and in getting us pricing. We were planning on coming back to the dealership in a few days but due to how helpful Carlos was we were able to leave that evening. Carlos was very patient in helping us getting everything together and he even stayed late to help us finish the process. He made it the most convenient and pleasant encounters we have ever had at a car dealership. Ike Ettinger the finance manager was more than professional and he made our financing experience easy and affordable. The whole staff at Mike shad is fantastic and welcoming and we would highly recommend anyone in the market for a car to visit their lot. More
I had to bring my Ford F-150 to the dealership three times within 3 weeks after I bought it so it could be fixed properly. The exhaust pipe was broked in half and blowing exhaust out underneath the tru times within 3 weeks after I bought it so it could be fixed properly. The exhaust pipe was broked in half and blowing exhaust out underneath the truck. The rear end was leaking fluids where the drive shaft entered. My first service appt. was on a Saturday directly following the Thursday I bought the truck. It was a complete waste of my time. I waited two hours at the dealership and they told me the truck was in good running condition and that i possibly had a bad sensor. The second visit on the following Monday I dropped my truck off again to have the exhaust and rear end fixed. I was told they had no idea when the truck would be ready for me to drive and that no loaner truck was available for me to use while my truck was in their shop sitting. I procedded to find a truck there myself at the dealerships Hertz Truck Rental outside there service department. As I waited outside the Hertz office I had the dis pleasure of watching a mechanic get into my truck and drive it into the shop up onto a lift. A loud band and grinding sound came from the under carraige of my truck as the running boards were driven into the lifts ramps and were scrapped all the way up until the rear wheels finally lifted them up. Wow what an echoing murderous sceam my truck let out into the cold morning air. Long story short I had to pay four days rental at Hertz and got my ride back with unpleasant results. Paint had scrapped off my running boards . You can see where it flaked off and silver is showing thru the black. The exhaust was poorly installed and didnt even come close in matching its counterpart of a duel exhaust system. Finally I spoke with Dan in the service dept and " he made it happen for me". Dan is the Man. I finally got my truck back and im a happy camper. Wow what an ordeal. Never again. More
I was given excellent service Carlos was very patient with me. The time I entered in the building it was a very welcoming feeling. There wasnt any pressure to buy. I told him what i was looking for and w with me. The time I entered in the building it was a very welcoming feeling. There wasnt any pressure to buy. I told him what i was looking for and what i expected and he work with me 110%. I am highly satisfied.... More
After going to multiple dealers, Mike Shad Ford Lincoln of Orange Park is 'THE BEST' place to lease/buy a car. They had the lowest rates. Best warrenties. And was willing to do everything they could to hel of Orange Park is 'THE BEST' place to lease/buy a car. They had the lowest rates. Best warrenties. And was willing to do everything they could to help us out of a rough patch.*Jerry Learn* was our salesman, he was super polite and very patient with me and getting me the exact car i wanted, a 2013 Ford Focus se. An amazing car that looks very sporty and is even great on gas!! I fell inlove with the car as soon as i sat down in it. I would recommend them to everyone buying/leasing new or used! Thanks again guys for everything!! FIVE STARS ***** More
Our 4th new car purchase from Mike Shad, we have always been pleased. No problems with the car, we have admittedly only had it for one week. Our sales person is the best, this was the 2nd time he helped been pleased. No problems with the car, we have admittedly only had it for one week. Our sales person is the best, this was the 2nd time he helped us. I am a life long Ford driver and love the improvements they are making on their cars. More
After shopping for a car at numerous dealerships, Carlos Woods at Mike Shad Lincoln was a godsend. He helped us find exactly what we were looking for in no time. Other dealers at other dealerships did not Woods at Mike Shad Lincoln was a godsend. He helped us find exactly what we were looking for in no time. Other dealers at other dealerships did not even come close to the service that Carlos Woods provided us. He took the stress out of car shopping. I would recommend anyone searching to buy a new or used car to visit Carlos Woods, you will not be disappointed. More
We went in just to see what they could do for us, knowing that we had bad credit and had a couple of things that should have worked against us in trying to get an approval. We filled out the paperwork, not e that we had bad credit and had a couple of things that should have worked against us in trying to get an approval. We filled out the paperwork, not expecting to get anything but a denial, and let them do their thing. We had to leave for an appointment, but they called us when they had an answer, saying that they needed our pay stubs. We brought them the pay stubs. They told us shortly after that we were approved for the brand new 2013 Ford Focus S that we were looking at. They then said that they would try to get the bank to approve us for the upgrade to a SE model, which had the Sync that my husband wanted. Sure enough, they got the approval for that. I had another appointment to go to that evening, so we couldn't sign the papers, but they let us come in at 9:00 a.m. the next morning to sign the papers. We signed the papers, and had to go to work, but they said come back after work and we will go over all of the features with you, hook up your phone to Sync, and fill up the gas tank for you. They were awesome through the whole thing and got us exactly what we needed. I would recommend them to anyone looking for a new car! Jack Tashjian is the gentleman that helped us, and was awesome!!! More
The complete experience in obtaining my Ford Focus hatchback was excellent. The team made me feel welcome, understood my needs, and worked with me to ensure that we were able to find the car at the pr hatchback was excellent. The team made me feel welcome, understood my needs, and worked with me to ensure that we were able to find the car at the price I desires. More
This was the easiest place i've ever dealt with on a vehicle. I ask for an "out the door price" and was given one in five minutes. Usually dealers will still add money in some way or another. Mike Shad vehicle. I ask for an "out the door price" and was given one in five minutes. Usually dealers will still add money in some way or another. Mike Shad Ford did not add on a penny. The price they quoted me was to the penny what i paid out the door. Also ,i recommend you ask for Walt Gage for your salesman. He's just a plain and simple ,old fashioned ,retired military guy who's not the normal high pressure salesman. He's easy to be around so you'll be glad you chose him. More