
AutoNation Ford Lincoln Orange Park
Jacksonville, FL
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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MIKE IS A TRUE PRO, THIS IS OUR SECOND AUTOMOBILE IN TWO MONTHS AND WE COULDN'T BE MORE SATISFIED. MIKE IS VERY STRAIGHT FOWARD, NO NEED FOR DRAMA, IF YOU NEED A REAL EASY AND ENJOY FULL BUYING EXPERENCE SE MONTHS AND WE COULDN'T BE MORE SATISFIED. MIKE IS VERY STRAIGHT FOWARD, NO NEED FOR DRAMA, IF YOU NEED A REAL EASY AND ENJOY FULL BUYING EXPERENCE SEE MIKE SWANK AND LET'S NOT FORGET JIMMY. More
After a bad experience with the local Ford dealer, I tried the one in Jacksonville. After submitting a request via the internet, the salesperson called me up and took down my information. I figured t tried the one in Jacksonville. After submitting a request via the internet, the salesperson called me up and took down my information. I figured there is no way she'll locate the vehicle for me since my own search turned up fruitless. Within an hour, she e-mailed she had found the vehicle and attached the window sticker. With the usual haggling, give and take that is expected, we agreed on a price. I drove over to Jacksonville and everything went smooth. The people were friendly and I didn't have an issue. The whole process took a week but I got the vehicle and deal that I wanted. Thoughout I was updated and communicated with e-mails and phone calls. After the purchase, they have still kept in contact to ensure that things are good. This is the service I expected when I started the whole car buying process. Thank you. More
I knew I wanted the Ford Edge when I was "just browsing." So I went Mike Shad Ford of Orange Park one Friday after work. I received direct contact with the salesperson I had been emailing for many browsing." So I went Mike Shad Ford of Orange Park one Friday after work. I received direct contact with the salesperson I had been emailing for many, many weeks!! They had the vehicle gassed, cleaned & ready out front upon my arrival. I drove it, was hooked. Came back the very next day & I brought it home!! They really worked with me. Got what I wanted on my trade in. At the time of my purchase I noticed a small blemish on the passenger door, I was promised it would be taken care of at my convenience, as it was!! The body shop did a great job!! I have already been back in to have it serviced and they were awesome and had it finished in a timely manner. I will return to this dealer and would highly recommend. Julie Hammons of Green Cove Springs, FL More
Clarence was great! We had a great experience with this purchase. There was no pressure and everyone we met was super friendly. Over all was a great car buying experience. purchase. There was no pressure and everyone we met was super friendly. Over all was a great car buying experience. More
Purchased a ford focus se through the 0,0,0 lease program. Got a great deal. The entire sales staff was friendly. My salesman was very helpfull and knowledgeable. He help me find the right car program. Got a great deal. The entire sales staff was friendly. My salesman was very helpfull and knowledgeable. He help me find the right car that fit my needs and budget. The managers were very friendly. Brian my fianance manager was also very helpful and answered all my questions. I am thrilled with the whole process!! More
They gave me what I wanted for my truck and the price was fair on what I bought. But I do recommend you ware your hip waders as the xxxxxxxx, lies and deciet started the minute we got out of the car. Fortuna fair on what I bought. But I do recommend you ware your hip waders as the xxxxxxxx, lies and deciet started the minute we got out of the car. Fortunately we have dealt with enough used car salesmen that the wife and myself kept looking at each other and laughing as we said you believe that xxxx. Our salesman either needs to improve his memory or give up lieing as he really sucked at it. He was so transparent it was actually hilarious. First thing he said was oh yeah we still have that car but someone is on there way back to buy it. My wife actually called him on this shortly before they closed and we were wrapping up the deal but it either went over his head I believe he had forgotten he ever said it Bottom line they try to come of as good old country boys and take it from a good old country boy from South Carolina they are they would lie and cheat their grandma for a $ More
Well it was time for us to buy something new. We stopped at the VW dealer first and they were rude plus I wanted to drive the focus st. Steve was very polite and respectful even though I was still in a gruf at the VW dealer first and they were rude plus I wanted to drive the focus st. Steve was very polite and respectful even though I was still in a gruff mood coming away from the VW dealership. I told Steve on the front steps that all I wanted from him was to drive the ST he asked for my dl and insurance card told us where to go and met us with keys. No bs no selling just going along with what I had asked. After the test drive and venting a little bit and sharing m concerns with the car buying process we went in to see what the bottom line was. That was over 2 weeks ago. I said we need time to research further and consider other options and then left with his card and one of his managers cards in hand. A week or so later Steve called and wanted to see how we were doing and if we had any other questions or would like to redrive the st or even another model. We couldn't as I was out of town. On Easter Sunday though Steve was there and we drove off the lot with our brand new 2013Focus ST. Bottom line we were treated like humans rather than money by Steve and the others that we interacted with and he earned my trust. Steve is only only car salesman I've ever trusted. Great job and thanks again! We will be back! More
I have been planning a new car purchase for about a month. I chose Mike Shad Orange Park because I know the sales associate, Chris Mason, personally and knew that I would be in good hands. He exceeded month. I chose Mike Shad Orange Park because I know the sales associate, Chris Mason, personally and knew that I would be in good hands. He exceeded every expectation and I am very happy with my decision to buy from Mike Shad Orange Park. More
Turns out, after three months of communicating with my sales person, none of that information was reaching management. Luckily, their Service Department has some standup guys that actually took the time sales person, none of that information was reaching management. Luckily, their Service Department has some standup guys that actually took the time to fix my issues, and now the car is actually acting like a new car should act. I've talked to the GM and the Sales Manager on this issue, so I'm not sure why the dealer rep added a reply to my post requesting that I call the GM. I already have his number and he has mine. Customer service is rated as "Bad" for the sales reps that I've dealt with (refer to Ford Customer Service case # CAS-z256755) Quality of work is rated "Great" for Dan, and the rest of the Service Department. Once the correct information got to him, the problem was solved rapidly and professionally. My mistake was relying on my sales rep to fix the broken Focus they sold me - I should have recognized much earlier that they were not interested in correcting the situation, and for that, I take responsibility. More
When my wife and i went to visit Mike Shad Ford we had only intended to look at cars and possibly do a test drive, but thanks to the professionalism and helpfulness of the staff we ended up taking a new c only intended to look at cars and possibly do a test drive, but thanks to the professionalism and helpfulness of the staff we ended up taking a new car home that same day. When we arrived on the lot, Carlos Woods promptly greeted us in a friendly manner and was very helpful and knowledgeable with all the questions that we put to him. He was helpful in allowing us to take the car for a test drive and in getting us pricing. We were planning on coming back to the dealership in a few days but due to how helpful Carlos was we were able to leave that evening. Carlos was very patient in helping us getting everything together and he even stayed late to help us finish the process. He made it the most convenient and pleasant encounters we have ever had at a car dealership. Ike Ettinger the finance manager was more than professional and he made our financing experience easy and affordable. The whole staff at Mike shad is fantastic and welcoming and we would highly recommend anyone in the market for a car to visit their lot. More