AutoNation Ford Lincoln Orange Park

From the beginning of the experience it’s was less than great. I came in for an oil change on July 7th also mentioned to the service writer that there was a check engine light on. I left the car there for great. I came in for an oil change on July 7th also mentioned to the service writer that there was a check engine light on. I left the car there for the day. I finally received a call late in the afternoon saying I needed an engine. When I asked why and what’s going on Renae couldn’t give me answers. Skip to the end of this awful process with Renae. I didn’t receive a call from her the first or the second, again I have to call her. I had to leave her a message. When she calls me she says it’s ready and to return the rental. I ask how it is being paid, after some back and forth, she tells me only the ten days are covered I’ll have to call on my claim for the extension. Which I did. They said the dealership never submitted the request formally for the extension. The warranty worker does show a message sent to ask for an extension but never an actual request sent in. There told me it has to be an actual request submitted by the dealership before the rental expires, which your service writer didn’t do. And again there is no note even after her message to them that is even denied or approved. At that point when she didn’t receive a response she should’ve call me then. As I’m on the phone figuring it out with them Renae calls back, in what feels like an attempt to cover her butt, she explains she’ll talk to her service manager but they’ll cover the extra day since it late in the day when she finally calls back, after 4pm. I go in the next morning, last Thursday. She again gives me the same response and says it’s my fault for going outside of her to get in a rental when she told me to and to open that claim, when she told me to. That again they aren’t covering that extension. She even showed me her message to the warranty worker, and there wasn’t a single thing she received after that message to let her know one way or the other it was approved or even denied. So I asked her about it, and she couldn’t answer. I explain not a single person from the dealership told me to get out of the rental. She said I need to call warranty. I did. Again they told me it’s the dealership responsibility to submit it and call me. That makes sense to me. Again as I’m on the phone with them, she calls me back and says she’ll cover all the extra days. She said “It’s better to ask forgiveness than permission.” Again in what feels like an attempt to cover her butt. I finally get my vehicle back, but I am left feeling extremely misled and beaten down by your service writer, Renae. More

The staff is Courteous professional and friendly. . They greet you with a smile and get you in and out. . They greet you with a smile and get you in and out. More

Beautiful surroundings and a great experience to have my Aviator serviced. My Service Advisor (Corky) understood my issues and immediately went to work. My car looks and acts like new again. No issues. Aviator serviced. My Service Advisor (Corky) understood my issues and immediately went to work. My car looks and acts like new again. No issues. More

Barbie was great and the service tech did a great job. I work with Barbie and Corky over at the Lincoln area and they always go over and above to help and my service that is done on my car is always done I work with Barbie and Corky over at the Lincoln area and they always go over and above to help and my service that is done on my car is always done well. I have been going to this location for over 15 years. More

Great customer service with impressive personality. ..including coffee, tea, treats, and soft drinks. The lobby is very comfortable with music and television. ..including coffee, tea, treats, and soft drinks. The lobby is very comfortable with music and television. More

Never had a issue with the service of this dealership since I have been using them since I have been using them More

Every time I take my car there they always take care of me. They go up and beyond the young lady name. Jessica is always my service advisor. She make sure she communicates and keep me updated on what’s goi me. They go up and beyond the young lady name. Jessica is always my service advisor. She make sure she communicates and keep me updated on what’s going on with my car. More

Friendly , caring, and quick with repair work. Mr. DAVID was our cordenator and was very friendly making my wife and I feel our needs were important. Mr. DAVID was our cordenator and was very friendly making my wife and I feel our needs were important. More

Went in for an oil change and was told it would take 1. 5-2 hrs from start to finish. Not only was I in and out within just an hour, but they applied a coupon to my service that I had brought in that I wasn 5-2 hrs from start to finish. Not only was I in and out within just an hour, but they applied a coupon to my service that I had brought in that I wasn't expecting to be applied. The coupon was for synthetic blend while my car takes full synthetic. I didn't realize the discrepancy when I gave the coupon to the person who serviced my vehicle so I wasn't expecting it to be applied to my service so I was overall very happy with my experience! More

Easy to schedule ,on time and fast, service great, service rep great, no pressure sales service rep great, no pressure sales More