AutoNation Ford Lincoln Orange Park

The call center made my appointment at a different location but the Orange Park folks worked me in!! Wonderful job and quickly did everything that I needed location but the Orange Park folks worked me in!! Wonderful job and quickly did everything that I needed More

We were very disappointed with how difficult it was to get someone to answer a call or return a call about the car we left for service. We tried for 3 hours without reaching a person. Jigna did try very get someone to answer a call or return a call about the car we left for service. We tried for 3 hours without reaching a person. Jigna did try very hard to help us but the situation was beyond her control. We will not go back there for service. More

I will never return to this dealership again. I make an appointment, no matter the time of day, they never start working on it for at least 30 minutes. I find my vehicle parked in awaiting maintenance lot appointment, no matter the time of day, they never start working on it for at least 30 minutes. I find my vehicle parked in awaiting maintenance lot. Why make an appointment if you never keep it? When I ask about it I get the same response, we are backed up or we are short staffed today. More

The repair work for the air conditioner in my pick up was completed in one day. The service rep Leigh was very understanding of my needs and explained everything repaired to me. completed in one day. The service rep Leigh was very understanding of my needs and explained everything repaired to me. More

The rep in the service center did NOT have his mask on properly; it was under his nose. He had a huge glob of blood in his right nare. I thought his nose was bleeding. I told him about it & he excused him properly; it was under his nose. He had a huge glob of blood in his right nare. I thought his nose was bleeding. I told him about it & he excused himself to go to the restroom. When he returned he indicated that his nose wasn't actively bleeding. The huge glob was still present in his right nare though & he still wouldn't wear his mask correctly!! It was SOOOO disgusting that I couldn't even look at him!! On top of all that, despite waiting for HOURS, they couldn't properly diagnose my car's issue nor repair it!!! I was told that I'd have to drop my car off on the next day & at least leave it overnight. I ended up taking my car to Duval Ford on Cassat Ave. They had my car diagnosed & fixed in just a few hours. The experience with Autonation Ford was HORRENDOUS and I will NEVER return to that dealership!!!! More

Excellent service. My wait time was very short. The Rep was personable and professional. I have no complaints especially since I was out of there quickly, was personable and professional. I have no complaints especially since I was out of there quickly, More

It seemed like a long wait even though I had an appointment. The waiting room was nice. appointment. The waiting room was nice. More

Initial service for F-150. Called and made appointment for service, Ford Pass failed. As with previous 2 purchases from this location, not 1 issue. Service was quick, about 45 minutes and all employees w for service, Ford Pass failed. As with previous 2 purchases from this location, not 1 issue. Service was quick, about 45 minutes and all employees were pleasant. Customer lounge was clean, drinks available and many areas to sit. More

The salesman was great finance was great services really good few little issues with the car but they're trying to be pretty good with taking care of them good few little issues with the car but they're trying to be pretty good with taking care of them More