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AutoNation Ford Katy - Service Center

Katy, TX

4.4
1,001 Reviews

1,001 Reviews of AutoNation Ford Katy - Service Center

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May 09, 2017

Don't purchase your vehicle here!!!!!!!!! They lie to you, they steal your money !!!!!!! I bought extra warranty for my truck and today when I went to get my rear camera checked out they said More

by Angry customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
.....
February 09, 2017

Great service Brandy German at Autonation Ford was terrific!!!! I look forward to going back on my next vistit... she turned my perspective around with there servic More

by Skennon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy german
December 21, 2016

Crooks!!! Service was horrible then to top it off they overcharged Warranty company on rental for $175. Never paid Enterprise a dime and i got stuck with $100 b More

by Victim #who knows and counting
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Management
December 11, 2016

Quick Service Quick and fast service. Clean facilities and bathrooms were close. Friendly staff and nice people to deal with. Will come back for future service. Tha More

by Fordguy42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Martinez
November 22, 2016

Dealers like this give Ford a terrible name. I bought a 2013 F150 from auto Nation Ford Katy in May of 2015. First off, when you purchase a certified pre-owned vehicle one of the "perks" is a new More

by Sraschke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Mcgee, P.Hunter Blake, Abbigail Martinez
October 25, 2016

Horrible Service Experience I had my mustang towed to this location because of a blown tire. They seemed very nice over the phone and said they could replace the tire and do the More

by keithcathyhill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christian
July 29, 2016

BEWARE! Service overcharges for parts and labor If ZERO STARS was an option, I would have picked it! Had a major repair done on a 2014 F150. Initial Estimate for repairs exceeded $4100.00, which I More

by #NEVERAUTONATIONAGAIN
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Multiple - No Service Manager Available
June 09, 2016

Bait and Switch This review is strictly on the service department and Joey Cipolla. I have purchased NUMEROUS vehicles from this location and have referred many frie More

by Stephanie Hayes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joey Cipolla
February 06, 2016

worst customer service I have been going there because of the engine light is on and take note my truck is BRAND NEW!! I set up an appointment 2 weeks ago to get it fix and More

by mailman0673
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Heinz for service and the salesperson when I bought the truck they call her Z
October 16, 2015

Service department - Updated Same issue has been going on for months. First took over a month to be seen for a wheel recall after making an appointment. First visit was worthles More

by billbayjr
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Colton Shaw
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