AutoNation Ford Katy - Service Center

Crooks!!! Service was horrible then to top it off they overcharged Warranty company on rental for $175. Never paid Enterprise a dime and i got stuck with $100 b Service was horrible then to top it off they overcharged Warranty company on rental for $175. Never paid Enterprise a dime and i got stuck with $100 bill from August. Even recognized the mistake and still havent made it right in December. Getting the run around for 5 months + for $100 they admitted they owe. More

Quick Service Quick and fast service. Clean facilities and bathrooms were close. Friendly staff and nice people to deal with. Will come back for future service. Tha Quick and fast service. Clean facilities and bathrooms were close. Friendly staff and nice people to deal with. Will come back for future service. Thanks More

Dealers like this give Ford a terrible name. I bought a 2013 F150 from auto Nation Ford Katy in May of 2015. First off, when you purchase a certified pre-owned vehicle one of the "perks" is a new I bought a 2013 F150 from auto Nation Ford Katy in May of 2015. First off, when you purchase a certified pre-owned vehicle one of the "perks" is a new air filter, fresh oil change and a tank of gas. Getting the truck home that day i noticed the air filter was almost black (Should be white, in case you didn't know that), the oil was burnt and I was given half a tank of gas. At the time I didn't know about these advertised perks, so I didn't complain, but the oil did upset me, I took it back and asked for the oil change that should have happened, They assured me, despite what the oil looked like (Cause only They know about cars, no one else) that it had been changed. Long story short, someone reset the oil meter to read new, and the old oil was left in there, TWICE. Third party oil change. Strike 1 Next, I find oil leaking on my brand new drive way, from my new truck, I crawl under and locate the leak and return to the dealer.I was told i would not be getting a rental or loaner despite it being advertised one would be provided with a certified pre-owned vehicle because "I was bringing the truck back too soon" I eventually got a loaner after a lot of yelling and a spike in my blood pressure. What followed was THREE separate trips to the dealer to get the same leak fixed. They kept returning the vehicle to me, insisting there wasn't a leak. Third times a charm and suddenly I had an oil leak and they needed to repair it. (Gasp!) Strike 2! Several months later, my passenger window wouldn't work. Took two trips to the dealer because they "couldn't find the fault so they couldn't repair it". Second trip it was repaired, after again, I got frustrated and told them it was a ridiculous excuse to give. Window motor was replaced on the second trip and to everyone's surprise the window magically began to work again! Mulligan! So here we are, almost a year later from that time and my truck is experiencing what sounds like metal pipes rolling around in the bed when you go over bumps, back into an uneven surface or basically vertically move the truck at all. Auto Nation Ford Katy had my truck for 16 days, in this time I spoke with and test drove the truck with Tom McGee, who heard this sound and acknowledged it. John at the collision center who heard this also and informed me that I had chassis damage somewhere and that it was difficult to locate and that's why it was taking so long. I was assured all the proper tests and work was being done, from torquing down bolts and greasing random spots, to... torquing down the same bolts from before and re-greasing the same spots again! just in case, the first time it didn't fix the problem cheaply enough, maybe the second time it would. Last night (11/21/16) i got a call from Tom McGee demanding that i come pick up my truck and return the loaner or i would be charged, he said my truck was ready, they weren't going to do anything else and no repairs would be made. Contradicting what John over at the Collision Center told me just two days prior. Oddly enough, the service center couldn't speak for the Collision Center, and vice versa because they were "separate entities", but it appears in this case one can speak for the other. I asked who's decision this was and he said "Big Boss Hunter" I asked to have this "Big Boss Hunter" call and speak with me, because surely a man who is endowed with such a prestigious title from his peers and subjects would be an honorable man and discuss our issues like gentlemen, right? Well guess what folks? No reply. Apparently Kin...err, Big Boss Man Hunter was too busy tending to his paying customers to deal with warranty people. After all, the scams already been run on me, no reason to continue wasting time, and time is money.I agreed to pick the truck up with a statement in writing saying they indeed heard a noise and felt abnormal vibrations coming from the truck, but despite this, Auto Nation Ford Katy would not be performing any repairs as per the warranty that I (clearly overpaid) for.I was speaking to Abigail Martinez, another "manager" at Auto Nation Ford Katy who has the word "Customer Service" in her job title, yet reflects non of this as she blindly insisted she knows nothing about my case or issues, however she has the upmost respect and faith in their technicians and if they say there isn't any abnormalities, there just isn't. Come get your truck. i requested again a statement saying that abnormalities were heard and acknowledged and wouldn't not be repaired. She laughed and said no one would give that, no one will take liability. Your truck is ready, come get it. Strike 3! Then, my wife finally spoke with "Big Boss Man P.Hunter" who was extremely rude and condescending, he said "the truck was never experiencing any issues or noises. there was no repairs to make. I want my loaner back come get your truck." My wife asked him if Ford would honor a third part opinion and his reply was "I don't know I don't work for Ford" Like a broken record he kept saying to everything spoken "your truck is ready, I want my loaner back" Very professional attitude, right? I was beginning to think the title of "Big Boss Man" was no longer a sign of respect and loyalty and more of sign of tyranny subjection. The dealership could not provide me with documents showing what diagnostics were done to the truck, nothing shows any work done aside from the recall for a master cylinder. however, after all this and everyone saying they heard my concerns and then suddenly, there was never any concerns, I have a statement from the technician saying an abnormality was indeed heard. Bottom line, this dealership is fraudulent. They will smile and work for your money, but once its paid out they won't honor their own warranty or work if it means they will take a loss in fixing their own mistakes. This dealership is lead and managed by frauds and liars. DO NOT DO BUSINESS WITH THEM. THIS DEALERSHIP GIVES FORD A BAD NAME. Well, maybe not since P.Hunter, the "Big Boss Man" of Auto Nation Ford Katy, claims he doesn't even work for Ford, More

Horrible Service Experience I had my mustang towed to this location because of a blown tire. They seemed very nice over the phone and said they could replace the tire and do the I had my mustang towed to this location because of a blown tire. They seemed very nice over the phone and said they could replace the tire and do the needed oil change. When we arrived to pick it up, it was $100 more than expected, the car was NOT clean. The floor mats were upside down (I guess they do that so you don't see the mess they cause????). There was grease on the inside of the drivers door. The rim on the tire that was replaced still had markings on it from where they did the work. The service advisor had told us it was cleaned and ready for pick up... He was clearly not telling the truth. He saw our dissatisfaction and did nothing. Funny thing is that this is the closest Ford store to us. We didn't buy there because of a HORRIBLE sales experience. Two strikes. I'm done with this place. More

BEWARE! Service overcharges for parts and labor If ZERO STARS was an option, I would have picked it! Had a major repair done on a 2014 F150. Initial Estimate for repairs exceeded $4100.00, which I If ZERO STARS was an option, I would have picked it! Had a major repair done on a 2014 F150. Initial Estimate for repairs exceeded $4100.00, which I knew was really HIGH! This was based on 12 hrs of labor and over $2000 in parts. Upon checking on standard labor hours for the repair in question, actual was supposed to be 7.2, a difference of almost 5 hrs at $140.00 per hour. Upon checking the itemized parts list in the estimate, I discovered all parts were quoted WELL over standard FORD pricing. Upon checking I discovered that I had single line items with overcharges of $170.39, $133.33, 108.46, $156.82......Plus numerous smaller line items on parts. Luckily I know how to research labor hours and parts counter prices!!! After lots of research and then multiple visits to the dealership I was able to get the proper billing established and save approximately $1400!!! Buyer BEWARE - How many people challenge service hours on a repair estimate? Buyer BEWARE - How many people double check the Ford prices that they should be charging???? More

Bait and Switch This review is strictly on the service department and Joey Cipolla. I have purchased NUMEROUS vehicles from this location and have referred many frie This review is strictly on the service department and Joey Cipolla. I have purchased NUMEROUS vehicles from this location and have referred many friends and family as well and the sales team at this location is top notch. HOWEVER, the service department is always so difficult to deal with. I got an email notifying me that I needed to bring my vehicle in due to a recall defect that needed to be fixed. I brought the vehicle in and once again, had to deal with Joey Cipolla. I have had dealings with him in the past as well and his attitude and lack of customer service is still present. It amazes me that this company still has him dealing with their loyal customers and working there at all. Not only is he rude, unfriendly, inconsiderate, and demeaning to the customers, he is just bad for business. More

worst customer service I have been going there because of the engine light is on and take note my truck is BRAND NEW!! I set up an appointment 2 weeks ago to get it fix and I have been going there because of the engine light is on and take note my truck is BRAND NEW!! I set up an appointment 2 weeks ago to get it fix and went there this morning and they don't know why I was there. Worst customer service as if they don't know what they were doing. It wasn't my fault why the service engine light is on and they don't want to give me a loaner or put me in a rental. That's why I bought a brand new truck so that I don't have to worry about anything. Now I feel that it's not even worth it. I don't and will never recommend this place for sales and specially the service. I don't even want to give a star they don't even deserve a star. More

Service department - Updated Same issue has been going on for months. First took over a month to be seen for a wheel recall after making an appointment. First visit was worthles Same issue has been going on for months. First took over a month to be seen for a wheel recall after making an appointment. First visit was worthless. They only ordered the wheels. Second visit weeks later I wasted 3 hours waiting for them to tell me they ordered the WRONG wheels. Now they won't return phone calls weeks later. UPDATE: Have not got my wheels yet, but this time the fault lies with Ford and not the dealer. Parts manager has been updating me regularly and I am fine as long as I'm kept informed. More

Terrible time at body shop! Ok. So I was involved in an accident on July 14th, 2015 and the truck had to be towed in because my radiators were busted. So in goes the truck, I rec Ok. So I was involved in an accident on July 14th, 2015 and the truck had to be towed in because my radiators were busted. So in goes the truck, I receive an estimate saying it would be approximately 20 days working on the truck. On July 27th, insurance gave them to go-ahead to begin working on the truck. However, before that, they told me they would go ahead and tear down the damaged areas so once insurance gave them approval to work on the truck, they could get started immediately. On July 18th (I believe) they told us they just started tearing down the truck, which they told us they would do in the time before insurance approval. Also, because they had to deal with losses of staff in the bodyshop, calling the employee who was in charge of dealing with my truck was almost impossible to get on the phone, so I would visit the bodyshop almost daily just so I could force them to have to give me a status update (thankfully the bodyshop is on my way home so it wasn't too big of a hassle to drop by). It gets worse. On two or three different occasions we were told the truck would be ready. The first time, they found the track bar had to be replaced because it was bent, and I understand the importance of this suspension item so I let it slide and understood. The second time I went, everything was done except for one of my headlights (aftermarket headlights). Because the headlight had not been completed, I did not want to pick it up because I did not want to have to drop my truck off on my own time. It also took them three visits and friendly but firm reminders to fix some minor scratches on the door which had not been there before the bodyshop. They did get it fixed and it looked good, so I was pleased with that. And I visit yesterday, SEPTEMBER 8, 2015 to get another progress update on my truck. What I found horrified me. On my BRAND NEW front bumper, there were two nickel–quarter scratch/dents (better description would be a crater) in it and it was obvious they tried to cover it up with touch-up and hope I didn't notice; however, not only did they use the wrong color touch-up paint, they used the wrong color touch up paint on a dent which they made no attempt to fix the dent itself, so even if they had used the right color paint, it would still be obvious. So Christina orders them to take the truck around back. I saw the truck come back from being in the back of the shop. He (Marco) was speeding in REVERSE IN A SMALL PARKING LOT IN AN F250!!!!!! He whips it around the turn, pulls in front of the entrance to the bodyshop, leaves it running with the door open for 5 minutes with no supervision!!! Then he hops back in, whips around the turn and chirps the tires and proceeds to push it harder as he goes back to the back of the shop WHILE I WAS THERE!!!!! I was so mad I was shaking! If that happened while I was there, I don't want to imagine what they did with it while I wasn't there! I spoke with Rich, the manager, and he was furious and he personally apologized for the incident and for the touchup paint issue. He personally scolded Marco for his actions behind the wheel of my truck. However, I will admit they products they use and the shine they put on the truck made it look amazing. In all: -virtually impossible to access Christina except in person -20 day repair turned into two months and I still don't have my truck back (July 14th–September 9th) -Personally watched my truck be recklessly driven in a parking lot -Attempted coverup of major mistake (dent in bumper) didn't even use right color paint!!!!!! While the work they do has looked nice so far, customer service is horrible and have caused me many headaches. More

Worst dealership ever I have had recalls and repairs done to my vehicle at Legacy Ford that have been excellent. This experience of lack of communication was the worst. I c I have had recalls and repairs done to my vehicle at Legacy Ford that have been excellent. This experience of lack of communication was the worst. I called monday to check on the status of the vehicle and I had to call back Tuesday. My service guy had lack of communication with the technician and quoted a part incorrectly. I asked for a manager to call me and left a message that was never returned. BesIdes all this I couldnt get a rental from anyone (my extended warranty or ford) since this was a recall. Its awful because recalls are not my fault. I purchased my vehicle from Autonation. I am taking it to legacy ford to repair the part (side mirror). I hope to never have to come back to this dealership again. More