AutoNation Ford Katy - Service Center

Very Poor Service!!!! The service department is incompetent. I found them to be lazy and unwilling to go the extra mile for a customer. It was obvious that the service desk The service department is incompetent. I found them to be lazy and unwilling to go the extra mile for a customer. It was obvious that the service desk and service manager are used to handling upset customers because they seemed to have all the answers to get rid of me without having to do the required work on my vehicle even with a generous time allotment. The sales manager was more understanding but not helpful. He seemed surprised when I told him that I would not purchase another Ford again due to service related issues. Simply put, this dealership gives Ford a poor image. I let them know that I would place a negative review online for them and they told me “go ahead”. I guess they don’t care. Use the service department at your own risk. More

Now I understand why they have an F with the BBB Now I understand why they have an F with the better business bureau! Service department unfortunately just is awful. 8:15 appointment and took 6 ho Now I understand why they have an F with the better business bureau! Service department unfortunately just is awful. 8:15 appointment and took 6 hours. Solution, two pieces of tape. Here is the big issue--- First you set an appointment, only to have the service guy toy with you about what time it will be done. When I said I'd wait for it, i was given attitude. Then both the mechanic and service guy were bad mouthing me in my truck, not knowing my cameras were recording. To top it off, someone was upset because they couldn't get into my center console. Why you need to get into my center console to fix my driver side window, you tell me- To top it off, both the service guy and mechanic went for a drive in my truck. The service guy has absolutely no reason to be in a vehicle. As a matter of fact, he's not allowed according to autonation ford. And when they notice the camera, they unplug it. Check out my yelp review on them and you can watch the videos as I posted them online. Update- as of December 20, 2017 they refuse to work on my vehicle because I posted the videos and this review. Local news stations have taken an interest in this story and more to come. - More

Which part of not repairing my truck do you not understand?? Brought my Ford F350 there after it was broken into. Dashboard was broken, window, tint and the peddles. When I was filling out the paper work I told Brought my Ford F350 there after it was broken into. Dashboard was broken, window, tint and the peddles. When I was filling out the paper work I told them not to repair the vehicle since my company has it's own mechanic. It took them 4 weeks!!! for a broken dashboard and the throttle pedals to be estimated for our insurance company. In the meantime I have told them that I did not want it repaired. Finally they got things together for the insurance company. I did tell them 3 times at least and also told our insurance company that we are not going to do the repairs at their dealership. They repaired anyway at triple the cost of our own mechanic. Of course releasing the vehicle upon paying the additional $1,500.00 we could have saved by having our own mechanic doing the work. Be careful because I heard another family complaining about the same actions while I was there waiting for the service person to arrive from lunch. It appears to be part of their business model to do that to clients. Where I just asked which part of not repairing my truck did you not understand??????!! Last time I set foot in that dealership. Feel screwed enough with the recent flooding of my house and business. Don't need them to help me some more down the drain! More

Pete Hunter MINUS 10 DISGUSTING/WASTE OF TIME! Pete Hunter, Service Director, if the most arrogant, rude man I have EVER had the UNPLEASANT experience of dealing with. I am a 67 year old woman who Pete Hunter, Service Director, if the most arrogant, rude man I have EVER had the UNPLEASANT experience of dealing with. I am a 67 year old woman who was 'talked down' to...disgusting and a 1,000% TOTAL jerk...wasted my time and hurt my feelings at a time when NO ONE needs this! We have enough to deal with after Storm Harvey. The SUPER HEROES of this dealership are Lakin, service advisor, Bob, shop manager, Thomas, Darrell Carrie, I have emailed, Ryan Lotowski, the GM. I cannot get through to speak to Ryan because as the GM, he NEEDS to know how Pete Hunter treats, with arrogance and disdain, women. I have NEVER EVER been treated with such disrespect and disdain. I am writing a GREAT letter about a few Super Heroes who are kind and respectful! The dealership needs to send Pete Hunter to a course on HOW TO TREAT CUSTOMERS with RESPECT and an attitude of customer service! I am writing Mike Jackson, CEO and Executive Vice President of Customer Care who states on the website that his FOCUS: CUSTOMER CARE. A dealership is only as strong as its weakest link. Peter Hunter IS the weakest link! More

Bad experience Was very disappointed the way they treated me, cheating, disgusting, and wasting my time. We would like to buy Toyota Camry 2008 and price is $8,000. Was very disappointed the way they treated me, cheating, disgusting, and wasting my time. We would like to buy Toyota Camry 2008 and price is $8,000. When we check it, the car was unbalanced and wheel had vibration. Because the tires was very new and still clean inside, so we accepted to wait dealer couple day to fix it. Then we came back to drive check, problem was still not completely fix but that s ok, because they discount $200 for that car and we decided to buy it by cash. However, the day we came to get car, the car was not good like the first day. We discovered that they changed 4 old tires instead of new ones . we told dealer and they just said " sorry"....I hate the way they treat me like that, wasted my time and your time, and I will never come back. Luckily I didn't buy it, if not I don't know what they fix in that car. More

Three hours to get a new battery installed under warranty Then they charged extra for "battery service", after which the terminals were still covered with thick white corrosion. They even tried a windshield r Then they charged extra for "battery service", after which the terminals were still covered with thick white corrosion. They even tried a windshield repair scam, where they say they can get your windshield dings repaired at no cost. Then they come back and say that your insurance won't pay, but they will do it for a discounted cash payment. They deserve the very low rating that most of their service customers give them. More

Horrible Service & Too Expensive All I wanted was an oil change. Two hours later I received a recommended list of needed repairs. First of all, you have to pull your vehicle into th All I wanted was an oil change. Two hours later I received a recommended list of needed repairs. First of all, you have to pull your vehicle into this building where a service specialist comes out with a clip board. You go inside as they take your information and there's a line of employees behind computers. I knew right then Auto Nation Ford was going to try to squeeze what they could out of me. The individual I worked with was actually very polite, but I told him specifically.... All I need is an oil change. The waiting area was very sterile and discomforting. The setup was horrific as you have to walk by all these people who are only interested in what they are doing. I hated every moment of being there! The oil change took two hours and $70 later I was ready to talk to the manager. So, know this whom ever created this debacle of a business... Your business model is corporate sabotage, mundane, and will not drive repeat or referral business. I didn't mind paying a premium being closer to home and getting my Ford serviced with Motorcraft parts, but the impersonal level of service and the offensive fee sheet I received for repairs is an insult to my personal needs. If I knew the outcome and the time I wasted there was going to be an ordeal, I would have driven to the dealership I have been using for years and gladly sat in traffic! Your Service Dept. needs a serious overhaul and you could start by firing the simpleton who created it! More

Don't purchase your vehicle here!!!!!!!!! They lie to you, they steal your money !!!!!!! I bought extra warranty for my truck and today when I went to get my rear camera checked out they said They lie to you, they steal your money !!!!!!! I bought extra warranty for my truck and today when I went to get my rear camera checked out they said that was not part of my warranty soooooo basically I paid over $6000.00 extra for my truck and that's not covered which that's why I got the warranty in the first place ,they sure know how to lie and get you to buy from them, never again will I purchase from them nor do I recommend this dealership to anyone . These people are very rude and and didn't even care that I was unsatisfied with there service , but since my bank already paid for everything well I guess that's all they care about. More

Great service Brandy German at Autonation Ford was terrific!!!! I look forward to going back on my next vistit... she turned my perspective around with there servic Brandy German at Autonation Ford was terrific!!!! I look forward to going back on my next vistit... she turned my perspective around with there service department More

Crooks!!! Service was horrible then to top it off they overcharged Warranty company on rental for $175. Never paid Enterprise a dime and i got stuck with $100 b Service was horrible then to top it off they overcharged Warranty company on rental for $175. Never paid Enterprise a dime and i got stuck with $100 bill from August. Even recognized the mistake and still havent made it right in December. Getting the run around for 5 months + for $100 they admitted they owe. More