AutoNation Ford Katy - Service Center

Lacking in Customer Service Brought truck in to have oil change, inspection and warranty work. No calls from service rep for one whole day. When I tried to reach him, no return c Brought truck in to have oil change, inspection and warranty work. No calls from service rep for one whole day. When I tried to reach him, no return call numerous times. Even had trouble with manager returning calls. Will not be using their service department in future, will find someone else that appreciates a customer. More

2008 Ford F350 King Ranch - Exterior/Interior "Detail" I called AutoNation Ford Katy to schedule a complete DETAIL job on my Ford F350 Super Duty King Ranch truck. I discussed other Detail Shops in the Ka I called AutoNation Ford Katy to schedule a complete DETAIL job on my Ford F350 Super Duty King Ranch truck. I discussed other Detail Shops in the Katy/Houston area with the service advisor, but I trusted AutoNation Katy to do a better job on my truck, especially the King Ranch leather seats and the fact that their detail shop is very familiar with Fords. They did charge less than the other detail shops, but when I went to pick up my truck I realized why! All I got for $113.00 was a glorified wash job! My truck looked horrible! Absolutely nothing was done to the Pueblo Gold trim on the wheelwells, the bumper, the side mirrors and the running boards. The leather seats and leather trim had been wiped off, but no conditioner had been applied. They didn't even spray any air freshener inside the truck. There was still sand and dirt on the chrome exhaust pipes, mud spots on the paint and dirty window casings on both sides and the rear sliding window. There were even bird droppings all over the truck from where they parked it under a tree! I took 24 pictures of the interior and exterior of my truck, so it would be documented. I have purchased two vehicles from them in the past, but no more! I will NEVER go back to this dealership for anything! Two of my grandsons and I spent over 4 hours on my truck AFTER I got it home doing what they were paid to do, but didn't! More

They will return your car with problems it did not have I took my car for an air bag replacement recall and got it back with the audio and bluetooth system not working.Took it back and the clerk was very ru I took my car for an air bag replacement recall and got it back with the audio and bluetooth system not working.Took it back and the clerk was very rude and they did not took any responsibility. I ended paying more than 200$.They were very rude and did not listen to my requests and never gave me a cause of the issue. I will pass this information to my peer group and known people. More

Employees are Somehow Not Their Responsibility We had an employee drop off a company vehicle to be serviced. Spent $700 on a 16k mile vehicle somehow. Had issues with vehicle warning lights. Took i We had an employee drop off a company vehicle to be serviced. Spent $700 on a 16k mile vehicle somehow. Had issues with vehicle warning lights. Took it back to a novice of a Service Advisor that had no clue what the light even meant or where the problem could be located. Picked up the vehicle and AirPods and a portable battery pack were stolen. Roughly $230 worth of merchandise. Service Advisor continued to say things would be made right. Only to receive word after 3-4 weeks that we would not be reimbursed “CITING LACK OF PREVIOUS ISSUES IN THIS REGARD, AND POLICY STATING WE ARE NOT RESPONSIBLE FOR ITEMS LEFT IN VEHCILES.” We are the rare case that something was stolen while the vehicle was in your possession? Hard to believe. Not responsible for items left in vehicles? So I take it you don’t care if your employees steal from paying customers? It’s just easiest to say we are not responsible? Poor management and customer service. More

Worst Service Took my truck on a Joy Ride I left my truck for a recall when I came to pick it up they put 23 miles on it and it had Mud caked all over the truck. They didn't even clean it afte I left my truck for a recall when I came to pick it up they put 23 miles on it and it had Mud caked all over the truck. They didn't even clean it after taking it on mud ride. More

Ford Focus purchased new and sucks Don't ever purchase a FORD in your life. My 2014 Ford Focus was purchased new from Autonation Ford Katy. The transmission clutch has been replaced 3 t Don't ever purchase a FORD in your life. My 2014 Ford Focus was purchased new from Autonation Ford Katy. The transmission clutch has been replaced 3 times. Now at only 68,000 miles the blend door actuator was replaced with a $100 deductible warranty payment. The day after I picked up the car the original thumping noise in the dash started up again. Ford is going downhill big time. I am going to get rid of the xxx Ford and never buy Ford again. Oh and one more thing. Last time I had an oil change they said my battery was leaking and the terminals needed to be replaced. Well that was a complete lie. I contacted NTB where I purchased the battery and had a warranty. The battery was NOT leaking it had a weak charge from the terminal corrosion. All they could do is clean up the terminals and connection because you cannot replace those types of terminals. You have to replace the main harness which is a bigger job. So Autonation Ford service donkeys were lying and trying to bilk me for $175 plus tax. Way to look out for your customers. What a joke of a car manufacturer, dealership and service center. No wonder their bond status was downgraded to JUNK bond as of August 2018. Good luck with your 12 Billion dollar restructuring - I think bankruptcy will be the next real option. More

Service scam and add on Brought in our 2011 Ford Fusion for some recalls..... as usual the had no parts to fix the recalls... give us a month or so we will have the parts. Bu Brought in our 2011 Ford Fusion for some recalls..... as usual the had no parts to fix the recalls... give us a month or so we will have the parts. But you really need a battery it’s caroded and old... my Wife .... really we just replaced it 3 weeks ago... service writer... ummm it’s the cables they are really bad ! Hmm I think we sanded and cleaned them completely before install of the battery !!! Actually I did.. there was no battery issue !!!!!! You need a fuel filter and your injectors cleaned .... really there has been no performance issues with the car, how do you know that ????? Could you tell by just looking at the car sitting in the service wriihting area, because no one ever drove the car. By the way the car is driven about 15 mikes a week..... Folks this service is like most of the Autonation dealership service departments chock full of deceptive lying service writers that are looking for add on’s to pad there commission checks. Guys BEWARE do not send your daughters or wife’s to this dealerxxxx because they will Vulture them and put there ripoff game in full play !!!!!!! I am going to contact Ford the BBB and the attorney general and several TV stations on their practices..... we will see if they are smileing all the way to the bank after that !!!!!!!!!!!!! More

Horrible Experience. Not Recommended I purchased my vehicle from Autonation Ford in Katy. Everything from buying the vehicle to driving off the lot was fine. After a week, everything wen I purchased my vehicle from Autonation Ford in Katy. Everything from buying the vehicle to driving off the lot was fine. After a week, everything went downhill. I had an issue with my brand new explorer and needed a loaner to get to work. When i purchased the extended warranty in finance, the gentlemen assured me that I will always be getting a loaner when my car is brought in for service. When I called to schedule an appointment to bring in my vehicle, the lady was very rude and was not cooperative telling me I was misinformed that I would have to purchase rental coverage in order to get a loaner vehicle. After extensive back and forth, she then tells me that I am able to get a loaner but there is a long line. This tells me that this dealership will do and say anything to get the sale and not help after. When I purchased the vehicle, I received several phone calls asking how my experience was and to leave a good review with ford about my experience. After I left a good review with ford, seems like they didn't care about anything else. I would not recommend this dealer to anyone. More

Unreliable work and poor customer service I brought my truck today for oil change and tire rotation as part of maintenance. After 1 1/2 hour of waiting, the staff said that the services I came I brought my truck today for oil change and tire rotation as part of maintenance. After 1 1/2 hour of waiting, the staff said that the services I came for is finish. Believing that the oil change and tire rotation was done, I paid the corresponding fee for the services rendered. To my dismay, when I cheked my vehicle, I knew for a fact that the tire rotation was NOT DONE! The reason for me to know this is because I had a scratch mark on the RIGHT REAR tire which is very distinct from the other tires. If the tires were indeed rotated, the said tire with the scratch mark on it would have been rotated in the front wheels. I went to talk to the manager about the observation that I had, after a few minutes of inspection he said he will have the tire rotation done again. No apologies and no explanations were given as to what happen to the tire rotation and I wasted another 30 minutes waiting for it to be done. Is it not called DISHONESTY on the part of your staff? Customers come in and pay for the services they need believing it would be done, putting our complete trust in your company. If a customer is not as observant, then your staff would have gotten away without doing their job. VERY DISAPPOINTING SERVICE!!! More

Incompetent, rude managment By far the worst service I have ever received in my life. Not an exaggeration, not just referring to vehicle related customer service...the ABSOLUTE w By far the worst service I have ever received in my life. Not an exaggeration, not just referring to vehicle related customer service...the ABSOLUTE worst service imaginable. The service center manager literally told me he did not care about my truck repairs and has the most condescending attitude toward customers. I had to see a salesman to help me convince the service managers to even talk to me. And to be very clear, this is truly a management issue. The service reps I talked to were decent and I witnessed how rude the manager was to them. How those service reps haven't found somewhere else to work is beyond me. Fast forward a few months. I need an oil change and I signed up for a PREPAID service plan when I bought the truck. There isn't another AutoNation dealership near me so what do I do? I make an appointment online and hope that the horrible experience from before was a one time thing. No such luck. (My fiancé took my truck in for me because I couldn't manage to get time away from work to handle this myself.) He stands in front of a service rep for 5 minutes before the rep even looks up to acknowledge him. Bless the fiancé, he's not even upset yet. But then he stands around for another 5 minutes while the rep fills out the paperwork for the oil change. Only then does the rep say, "By the way, they just came and told me it's a 3 to 4 hour wait for an oil change". Would you not start off with this? Would you not mention this online when asking if you intend to wait for service or drop off? What's the point of an appointment? (I also dealt with this same appointment nonsense when I originally brought my truck in for repairs but this seems the most insignificant complaint of that particular debacle...). Long story short, my fiancé is basically told too bad, so sad. I don't want to have to take my truck across town for maintenance. I don't want to have to pay a random shop nearby for service I already paid AutoNation for. I don't think it's too much to ask that this dealership get it's act together and remember they are here to help customers. The worst part is that there is no sense of accountability. Management couldn't give a care and apparently they answer to no one. I have been strictly a Ford customer since 2007 (4 vehicles total, 3 of those new) and an AutoNation customer since 2012. NEVER AGAIN. My first experience with an AutoNation Ford was so great that I went straight to AutoNation Ford for my next purchase but clearly, their standards have gone out the window. More