Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
AutoNation Ford Katy - Service Center
Katy, TX
1,006 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,006 Reviews of AutoNation Ford Katy - Service Center
Sort by
April 30, 2020
AutoNation Service Department just now-Edit Never have I ever experience such rudeness from a service center. We have brought in the car several times with the same problem. The just now-Edit Never have I ever experience such rudeness from a service center. We have brought in the car several times with the same problem. The ac blows through the defroster and they don't seem to figure out how to fix the problem. My daughter purchase the extra warranty to cover rentals. When we brought it in it was doing the same thing. Our advisor witnessed it. Then after having the car for four days they said it wasn't doing it and could not fix the problem. Therefore they wanted us to pay $30 a day for the rental. I said it isn't our fault that they can't fix it and we have to keep bringing it back. I refused to pay for the rental since she purchased extra to have this in her policy. The service manager Henry S. insisted we pay it. I said it is not our fault you can't fix the problem. He was extremely rude to me and my daughter and to our advisor. Henry S. the service manager said we can never bring the car back to him to fix it. We were banded from coming back. I have never experienced such rudeness and inadequacy to fix a problem we have been dealing with several times. I asked for his business card and he said he didn't care if I reported him. He said, "Go ahead" My son was thinking of purchasing a car from this dealership. This will not be happening. This service manager doesn't even deserve one star. I feel badly of how he treats his workers in front of the customer. I do not know how the dealership puts us with such behavior. Total thumbs down to the service department at AutoNation Katy!!!! Especially the service manager Henry S. one of the rudest people I have encountered. I only gave it a one star because I had to for it to allow me to post!!! Otherwise I would have chosen none. More
by snarb12
Employees Worked With
Rebecca Kelsey Sampson
February 20, 2020
Horrible Customer Service DO NOT TAKE YOUR CAR HERE FOR AUTOMOTIVE REPAIRS!! My 2008 Ford Focus, that I bought from AutoNation Ford Katy, was not starting. So, I took it to t DO NOT TAKE YOUR CAR HERE FOR AUTOMOTIVE REPAIRS!! My 2008 Ford Focus, that I bought from AutoNation Ford Katy, was not starting. So, I took it to them to repair. They replaced the PCM for $1,600 but the check engine light came on after it was completed. I asked them to tell me why and all they could do was tell me, "it's $140 to check it." I called the GM Ryan Lakowski 4 times, their corporate customer care 6 times, and one email. After 3 months, the service manager tells me he won't look at my car even after I tell him I bought 3 cars from them. They're ready to sell you car but customer loyalty means nothing to them unless you're will to spend money and then the money means more than the customer. I contacted BBB and Ryan wrote (never a call) back lies about me wanting free repairs. All I wanted was for them to check my car again and tell why the check engine came on. This dealership gives used car salesmen a bad name. More
by Jack
Employees Worked With
Ryan Laskowski
February 08, 2020
Dealership is TRASH!! I DEFINITELY DO NOT recommend this dealership at all. I had to service my 2006 Ford Escape Hybrid, which Mike Ouida wanted more money from me. This se I DEFINITELY DO NOT recommend this dealership at all. I had to service my 2006 Ford Escape Hybrid, which Mike Ouida wanted more money from me. This service advisor is such a rude person who also lied about the cost of my service parts. Mike forced me to pay more in service fees, which is stupid and ridiculous! Mike Ouida wants money from customers, which he rips off people with extra unnecessary car services. Also, Mike Ouida never called me about the status of my vehicle. I had to call him multiple times to get a reach of him, which he never answered me. Never go back to this dealer and NEVER see him. It is a waste of time and money getting my vehicle serviced! What a day WASTED leaving my car at AutoNation Katy! More
by Matthew Nguyen
Employees Worked With
Mike Ouida
January 17, 2020
the sale process was great. no issues there thanks Matt. however i guess i just got the cracked egg in the dozen. 9 days after buying, the engine head needed to be replaced! yeah that circumstance hurt beca however i guess i just got the cracked egg in the dozen. 9 days after buying, the engine head needed to be replaced! yeah that circumstance hurt because i just missed the cut off for the buy back! but i tell you, there has been zero and i mean zero compassion from the staff, cold callus and as a matter of fact. i brought the vehicle in and no one has called me i have been doing all the calling, i had to call and find out my vehicle had to be services at the jeep and dodge service department. i have been calling the extended warranty company myself. only to find neither service department has called in the claim, i did! my part is on back order and no ETA on when it will be available. i was put in a rental i asked i could be put into something more comfortable and no response. its one thing to get the cracked egg, another to find its rotten and another when the person that sold it you doesn't give to pennies about your overall customer experience. while my issue may be unique to me great customer service should be universal. showing compassion doesn't mean you did something wrong it means you care and put your customers at the center of everything you do! nothing will change the content of my circumstance and that is accepting the things i cannot change and the wisdom to know the difference. just the lack of concern or even thought hurts. people buy cars because they need them and it sucks to have traded in one for one you dont have and dont know when you will get back More
by Sunshine2020
Employees Worked With
Matthew
October 24, 2019
Don’t bother If you’re reading this I’m guessing it’s not the first negative review you’ve come across for autonationfordkaty. At some point the specifics no longe If you’re reading this I’m guessing it’s not the first negative review you’ve come across for autonationfordkaty. At some point the specifics no longer matter. My experience follows the same path as countless others. My difference is I heard the service writer the first time and followed his advice. “Get some other Ford dealer to look at the problem.” My truck is 4 days old and I purchased it at AutoNation Ford of Katy. I bought a 2014 Super Duty @ AutoNation Ford Gulf Freeway - Houston. There is not much difference between the two. More
by DougW
Employees Worked With
Service writer
September 30, 2019
Price Gouging At Its Finest I was charged $335.00 for them to un-crimp the corroded positive battery terminal that fell apart ( A known issue BTW), crimp on a new one and then ta I was charged $335.00 for them to un-crimp the corroded positive battery terminal that fell apart ( A known issue BTW), crimp on a new one and then tape it up with electrical tape. They charged me for 1.5 hours at $160.00 p/hr for 30 minute job. When I complained to Frank all he said was "Just imagine how much it would have costs had we replaced the whole wiring harness". I will never take another car to this dealership again. More
by ronbiz31
Employees Worked With
Frank Ferguson
September 05, 2019
Horrible service If i could give a 0 i would , Ive called this this 2 days and finally talk to them went into store to get estimate and was told i need a tech to look If i could give a 0 i would , Ive called this this 2 days and finally talk to them went into store to get estimate and was told i need a tech to look at it but he won’t be in until another hour , we’ll hiw the xxxx you give me a price over the phone . More
by Tytianna
Employees Worked With
Dk
July 12, 2019
Lacking in Customer Service Brought truck in to have oil change, inspection and warranty work. No calls from service rep for one whole day. When I tried to reach him, no return c Brought truck in to have oil change, inspection and warranty work. No calls from service rep for one whole day. When I tried to reach him, no return call numerous times. Even had trouble with manager returning calls. Will not be using their service department in future, will find someone else that appreciates a customer. More
by LGWJR
Employees Worked With
Chad, Henry
July 01, 2019
2008 Ford F350 King Ranch - Exterior/Interior "Detail" I called AutoNation Ford Katy to schedule a complete DETAIL job on my Ford F350 Super Duty King Ranch truck. I discussed other Detail Shops in the Ka I called AutoNation Ford Katy to schedule a complete DETAIL job on my Ford F350 Super Duty King Ranch truck. I discussed other Detail Shops in the Katy/Houston area with the service advisor, but I trusted AutoNation Katy to do a better job on my truck, especially the King Ranch leather seats and the fact that their detail shop is very familiar with Fords. They did charge less than the other detail shops, but when I went to pick up my truck I realized why! All I got for $113.00 was a glorified wash job! My truck looked horrible! Absolutely nothing was done to the Pueblo Gold trim on the wheelwells, the bumper, the side mirrors and the running boards. The leather seats and leather trim had been wiped off, but no conditioner had been applied. They didn't even spray any air freshener inside the truck. There was still sand and dirt on the chrome exhaust pipes, mud spots on the paint and dirty window casings on both sides and the rear sliding window. There were even bird droppings all over the truck from where they parked it under a tree! I took 24 pictures of the interior and exterior of my truck, so it would be documented. I have purchased two vehicles from them in the past, but no more! I will NEVER go back to this dealership for anything! Two of my grandsons and I spent over 4 hours on my truck AFTER I got it home doing what they were paid to do, but didn't! More
by TXGeologist
Employees Worked With
Randall Linney
