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AutoNation Ford Katy - Service Center
Katy, TX
1,001 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
Service Time
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1,001 Reviews of AutoNation Ford Katy - Service Center
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August 01, 2021
Been going to this location for years and they have been very consistent with excellent service. This visit was a great experience as usual. Fast & Efficient. Thank you guys. very consistent with excellent service. This visit was a great experience as usual. Fast & Efficient. Thank you guys. More
by markg
Employees Worked With
Mark Schick
July 31, 2021
Was met promptly and directed to my service manager. The service manager was very rude. He hadn’t looked at my vehicle and was already quoting me prices. I believe it could have been an easy fix b The service manager was very rude. He hadn’t looked at my vehicle and was already quoting me prices. I believe it could have been an easy fix but he was to busy telling me how expensive it would be without even looking at it. My sunroof won’t retract I think something may be blocking it from moving back and forth from everything we have looked at using google. Very disappointed. We bought our last 3 cars at auto nation and are due for a lease turn in very soon. We will be going elsewhere due to poor service. They are just to big with that big car dealership feel we want something more personable. More
by Raff2
Employees Worked With
Wasn’t given his.name
July 29, 2021
Always understanding and knowledgeable. Always listens to concerns of the situation. Always friendly. Looks out for my best interest. Very professional all of the time to concerns of the situation. Always friendly. Looks out for my best interest. Very professional all of the time More
by Chris Dickerson
Employees Worked With
Dustin
July 29, 2021
Brought my truck in for service and was met promptly and quickly checked in. Everyone was super friendly and my truck was ready in less time than estimated. quickly checked in. Everyone was super friendly and my truck was ready in less time than estimated. More
by T
Employees Worked With
Don and Robert
July 28, 2021
Service Mgr Henry Sanchez is the reason why i bought my vehicles at this location as his positive attitude and "Can Do", mindset puts the customer at ease. He is an asset to your team and FORD should be Pr vehicles at this location as his positive attitude and "Can Do", mindset puts the customer at ease. He is an asset to your team and FORD should be Proud to have an employee of his caliber and integrity. More
by veda5
Employees Worked With
Dustin Thomas
July 27, 2021
Service writer was friendly, helped me with finding the special I saw online and quickly took my car off to have the new battery installed. Also, was very helpful in advising on some warranty work I need special I saw online and quickly took my car off to have the new battery installed. Also, was very helpful in advising on some warranty work I need to do in the near future. More
by Margaret Reeves
Employees Worked With
Randy
July 25, 2021
Randy was an excellent service writer. He kept me informed as to the status of repairs. I will definitely look for him for service in the future. informed as to the status of repairs. I will definitely look for him for service in the future. More
by Jeff Vogel
Employees Worked With
Randy
July 24, 2021
My service representative James was excellent. The repairs were to be covered by my extended warranty and James worked tirelessly with the warranty company and was as advocate for me to get the claim repairs were to be covered by my extended warranty and James worked tirelessly with the warranty company and was as advocate for me to get the claim approved and the work done. The repairs were completed well and within the estimated time. Well done to James and the team at Autonation Ford of Katy! More
by Nigel B
Employees Worked With
James
