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AutoNation Ford Katy - Service Center
Katy, TX
999 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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999 Reviews of AutoNation Ford Katy - Service Center
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July 29, 2021
Always understanding and knowledgeable. Always listens to concerns of the situation. Always friendly. Looks out for my best interest. Very professional all of the time to concerns of the situation. Always friendly. Looks out for my best interest. Very professional all of the time More
by Chris Dickerson
Employees Worked With
Dustin
July 29, 2021
Brought my truck in for service and was met promptly and quickly checked in. Everyone was super friendly and my truck was ready in less time than estimated. quickly checked in. Everyone was super friendly and my truck was ready in less time than estimated. More
by T
Employees Worked With
Don and Robert
July 28, 2021
Service Mgr Henry Sanchez is the reason why i bought my vehicles at this location as his positive attitude and "Can Do", mindset puts the customer at ease. He is an asset to your team and FORD should be Pr vehicles at this location as his positive attitude and "Can Do", mindset puts the customer at ease. He is an asset to your team and FORD should be Proud to have an employee of his caliber and integrity. More
by veda5
Employees Worked With
Dustin Thomas
July 27, 2021
Service writer was friendly, helped me with finding the special I saw online and quickly took my car off to have the new battery installed. Also, was very helpful in advising on some warranty work I need special I saw online and quickly took my car off to have the new battery installed. Also, was very helpful in advising on some warranty work I need to do in the near future. More
by Margaret Reeves
Employees Worked With
Randy
July 25, 2021
Randy was an excellent service writer. He kept me informed as to the status of repairs. I will definitely look for him for service in the future. informed as to the status of repairs. I will definitely look for him for service in the future. More
by Jeff Vogel
Employees Worked With
Randy
July 24, 2021
My service representative James was excellent. The repairs were to be covered by my extended warranty and James worked tirelessly with the warranty company and was as advocate for me to get the claim repairs were to be covered by my extended warranty and James worked tirelessly with the warranty company and was as advocate for me to get the claim approved and the work done. The repairs were completed well and within the estimated time. Well done to James and the team at Autonation Ford of Katy! More
by Nigel B
Employees Worked With
James
July 17, 2021
Terrible service! Been there twice now for embarrassing grinding noise. Technical Service Bulletin 20-2307. Won't fix it because they can't duplicate the sound. grinding noise. Technical Service Bulletin 20-2307. Won't fix it because they can't duplicate the sound. More
by bascalise
Employees Worked With
Giovanni Ricciardi
November 05, 2020
I've been taking my Jeep to them for service since March 2020. My service guy is nice & polite. HOWEVER, THE WORK THEY DO ON MY JEEP IS TERRIBLE EVERYTIME I GET IT BACK ITS A FREAKING PROBLEM. I JUST PAID $ 2020. My service guy is nice & polite. HOWEVER, THE WORK THEY DO ON MY JEEP IS TERRIBLE EVERYTIME I GET IT BACK ITS A FREAKING PROBLEM. I JUST PAID $1300 TO FIX A LEEK IN THE ENGINE. THE NEXT DAY I GET IT BACK ITS LEAKING TRANSMISSION FLUID. SO DISGUSTED NOT ONLY THAT GOT AN OIL CHANGE TOO. NO STICKER ON THE CAR TO VERIFY IT WAS DONE OR NOT. THE GUY IS RIGHT IN HIS POST THEY'RE LAZY!! NOT TO MENTION YOU HAVE TO PAY FOR A RENTAL.. NO LOANERS !! More
by Tashia
Employees Worked With
Andrew
