AutoNation Ford Katy - Service Center

Brought my truck in for service and was met promptly and quickly checked in. Everyone was super friendly and my truck was ready in less time than estimated. quickly checked in. Everyone was super friendly and my truck was ready in less time than estimated. More

Service Mgr Henry Sanchez is the reason why i bought my vehicles at this location as his positive attitude and "Can Do", mindset puts the customer at ease. He is an asset to your team and FORD should be Pr vehicles at this location as his positive attitude and "Can Do", mindset puts the customer at ease. He is an asset to your team and FORD should be Proud to have an employee of his caliber and integrity. More

Terrible service! Been there twice now for embarrassing grinding noise. Technical Service Bulletin 20-2307. Won't fix it because they can't duplicate the sound. grinding noise. Technical Service Bulletin 20-2307. Won't fix it because they can't duplicate the sound. More

I've been taking my Jeep to them for service since March 2020. My service guy is nice & polite. HOWEVER, THE WORK THEY DO ON MY JEEP IS TERRIBLE EVERYTIME I GET IT BACK ITS A FREAKING PROBLEM. I JUST PAID $ 2020. My service guy is nice & polite. HOWEVER, THE WORK THEY DO ON MY JEEP IS TERRIBLE EVERYTIME I GET IT BACK ITS A FREAKING PROBLEM. I JUST PAID $1300 TO FIX A LEEK IN THE ENGINE. THE NEXT DAY I GET IT BACK ITS LEAKING TRANSMISSION FLUID. SO DISGUSTED NOT ONLY THAT GOT AN OIL CHANGE TOO. NO STICKER ON THE CAR TO VERIFY IT WAS DONE OR NOT. THE GUY IS RIGHT IN HIS POST THEY'RE LAZY!! NOT TO MENTION YOU HAVE TO PAY FOR A RENTAL.. NO LOANERS !! More

AutoNation Ford Katy Service does not have their eye on the ball. They miss the dumbest stuff that I can only attribute to laziness or poor attention to detail. They wanted me to purchase a $2,100 90,000 m the ball. They miss the dumbest stuff that I can only attribute to laziness or poor attention to detail. They wanted me to purchase a $2,100 90,000 mile service. Well, it’s not due for another 5,500 miles, but I’ll plan for it. Today is oil change & rotate tires. When I drove to the dealership I noted front left was low at 28 psi, other 3 at 31 psi. When I get the truck back, & all tires are supposed to be rotated & filled up to 35 psi...front left tire is still 28 psi, other 3 are at 31 psi. The last major service was at 60,000 miles and cost $1,200, the tech left me a full can of BG fuel system cleaner in the cup holder. That was a $149 charge for a fuel system service, and I found BG fuel system cleaner for $14 online. When I brought it to Ford Service manager’s attention, instead of owning it, he treats me like I don’t know anything about simple maintenance...”oh we always leave you an extra can of fuel system cleaner”. Really? Always as in never in the last 35 year history of me getting vehicles serviced by the dealer have they ever tossed in a bonus can of fuel system cleaner...must be my lucky day! Or you suck as a manager and struggle with honesty and owning a screwup. Never mind the crazy 1,000% markup charge for “servicing the fuel system” 🤬 So now I gotta ask myself, did they really change the oil? Did they really use 100% synthetic? Is my truck still running rough since the 60,000 mile service because the spark plugs were not actually changed? I know who is not doing a $2,100 90,000 mile service on my truck. More